Brandon Greene
We visited inside Arby’s (Edwardsville) on Sunday march 8th after church and we were so impressed with the service and food!! The manager working(possibly anthony?)actually cares and seems to enjoy his job. We will be back!
… moreKimberly Lawrence
First I waited for a very long time to be helped while they focused on the drive through. Then I tried to order a boxed meal that came with a small drink. I asked to pay the difference and upsize to a large drink and was told they didn’t have a way to do it. I would have to order a completely separate drink in addition to my meal. Arby’s… Nobody wants a small drink… Never encountered another fast food chain who doesn’t allow you to pay the difference to upgrade your beverage size. I went right next door to Taco Bell and ordered my small meal and upgraded to a large drink and was happy to pay the extra 40 cents.
… moreChristian Sanders
Absolutely deplorable. Sandwiches were the size of a “White Castle” as clearly proven by the photo. I requested Arby’s sauce and, as expected, nothing in the bag!
… moreKaleb Morrison
Giving a fast food restaurant a 5 star rating doesn’t happen very often, but this Arby’s was on their A game.
The building is very up to date and I was intentionally looking to find where it was dirty. It’s a fast food restaurant, so it has to have 50% of the tables dirty right? Nope. I eventually spotted 2 pieces of food far back under a chair. Honestly very clean place.
Logan was very friendly in taking our order, confirming what we asked, seeing if we needed anything else, and the cherry on top was him bringing our food to us because it was slow at the time we ate.
The food was well put together, hot, and flavorful. Got a half pound sandwich with potato cakes. The sandwich was stacked well, not falling all over the place like I usually have at Arby’s.
I love Arby’s because it’s one of the few places that do roast beef, and this is an Arby’s I would definitely make a trip back to.
… moreMaria Dominguez
Spent 11.00 for medium roast beef and cheddar. Fries were cold and barely any roast beef
… moreJustin Gerstner
When I think of what Arby’s should be, this location provides! Phenomenal customer service, top notch food, and a clean and friendly environment. Unlike another Arby’s location in the area, this location even asked my children if they wanted to pick out their toy. We will be coming back frequently! Thank you!
… moreXFamily 72789
Had a great experience the workers where friendly and sparked a conversation. order was right and fresh. Rang the bell on the way out.
… moreVickey Houser
Ordered 2 for $7 beef and cheddar off the special curley fries and drink, got 1 Beef a d cheddar curley fries a d drink for $10 didn’t realize only got 1 sandwich went back n clerk said I cam only sell you another sandwich for $4.50 I didn’t hear your order that’s not my fault, it’s you who did not pay attention. This is the second time in a month I ordered the same thing from 2 different Arby’s and got screwed out of a sandwich. You had better make sure tbeu repeat your over back to you because if they get it wrong they will not fix it or refund anything g!!!
… moreHeaven Balanciere
This Arby’s is hands down the best. Staff is great, very friendly and responsive, store is clean as well as the restrooms. The only reason dor the four instead of five is due to them shutting the shake machine down 2 hours before close. But that’s just a personal gripe cause I love their shakes
… moreNate
The friendliness has definitely improved here. Thank you for the drink guys and Logan for preparing my delivery order.
Keep up the great work.
*Updated*
It’s kinda sad that these restaurants can go from 5 stars to 1 so quickly but when managers can’t provide a smile and good customer service, that’s an issue.
The short blonde lady at night always has something smart to say. Stop it.
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