Kelley Marshall
The food is always good. No complaints there. I do, however, have a serious complaint about the manager on duty, older short lady (didn’t get a name). She was loudly berating an employee. I shouldn’t know what the girl was in trouble for. I do know it involved a hospital trip. Which is absolutely none of my business to know! She was in the back of the building lecturing a girl at the front counter. It was highly disrespectful and immensely inappropriate. My husband actually got up and called her out. He told her how rude she was being and to apologize. Someone needs to train her better! Conversations like that should be held in private not in front of other staff and customers.
… moreLeafy Sensation
If I could, it wouldn’t even get a star. This is a relatively new location but, you wouldn’t believe so upon just walking inside. The floors were dirty, as in, needed a good scrub down and then a good mopping. This mixed with the dirty grease smell outside was a warning the group didn’t heed. Had it been up to me, we would have left upon entering and seeing the floor after the smell outside. Anyway, we order. There was a girl being trained but, they (trainer and trainee) didn’t bother to ask what style of fries. I had to stop them and ask to have the poppers instead of the fries. They were nice at least. The majority of the tables also looked like trash, and made me further concerned. In some cases it could just be that they were busy and had a lot of rude messy customers but, given the looks of the floor, I had my doubts. We get the food and it went further down hill. Despite the smell outside, the fries and poppers looked cooked well. Unfortunately, it was deceitful. Everything (deep fried) tasted of pure ash in our mouths. Since I was mostly looking forward to the poppers, this was most saddening. The entrees were no exception to the disappointment, unfortunately. My wrap for example felt like the pita-like bread had been kept in a wet package. There were not many bananapeppers, and when I had some they were in one spot in the wrap. Though, after looking at the salmon-colored tomatoes my fellow diner had, as well as my own (hers were way worse), I was probably better off with less of the vegetables. The chicken was watery. It’s like i got a sip of warm chicken water each bite. We should have complained to them, but i was tired, hungry, and didn’t feel like potentially arguing with anyone. Aside from the bite I took, the poppers went into the trash, they were so bad. All the fries from the other four people with us, went to our dog. All of us left regretting the decision to eat there. It’s sad because, it used to be good. This review is near a week late (3/22/2022), it was a busy week last week.
… moreLisa Shelton
Outside in the parking lot we could smell something burnt. It smelled like ash, wet ash. My daughter said it was coming from Arby’s. I scoffed. My daughter for the win. I ordered the Greek gyro with fries and my daughter ordered a wrap and jalapeno poppers. My sandwich was fine except for what was to be passed off as tomatoes. Photo of said tomatoes included. Tomatoes are not supposed to be whitish. The wrap was wet feeling on the outside. The fries and jalapeno poppers both tasted like the smell outside. Charcoal, ash, burnt beyond eating…only they weren’t burnt. This is indicative of a dirty fryer. How long has it been since it’s been cleaned? My sister had a hair in her sandwich (hey I’m glad it wasn’t my food this time, sorry sis and it wasn’t Arby’s when I had hair in my food either). We should have listened to our instincts tonight and left. The burnt smell outside, sticky unswept floors, sticky tables. We knew better. But hey the staff was nice. Our shakes were good. Tonight was bad. I usually don’t have trouble here. Clean the fryer!
… moresandra wagerman
The New Steak Bits R in, if ya don’t know. The General Manager was there, she delivered them to our table, hot fresh, to our table & a smile . We were there Celebrating with a Free Kids meal, from school.
… moreChristine Whaley
We decided to try their $1 Special during their 2-5 happy hour. Very pleased with the sliders, shakes, chicken nuggets and fries. Fast service and Hot Food
… moreJustin Schmitz
Shout out to the Management and Crew of the Martinsville Arbys!!!! Service and food was on point. Fries were crisp and on point and the Ruben and Classic Roast Beef was perfection.
… moreEric Hallett
Arby’s is worth the price because it’s better than this. Or could/should/used to be.
Cold, broken, overcooked pieces of curly fries! I mean that’s a main reason for going here!
Gristle in the pulled pork.
Coke wasn’t calibrated right. Way too much syrup.
Beef and cheddar cheese tasted like stinky feet.
Did I mention the burnt curly fry crumbs? I’m just glad I didn’t order my usual jamocha and let this place ruin the best fast food ice cream in the market space!
… moreRiki H
I’m visiting from out of state & I’ve ordered takeout 4 times in the past few weeks from this Arby’s. Each and every time, my order was correct, fresh & hot! Also, the drive thru service was really fast each time!
… moreMichael
We were told it’d be 10 minutes on our order, it took 20 and they screwed up everything. Swiss cheese on everything when we asked for no swiss. No bacon on the double bacon cheeseburger. The double bacon cheeseburger was a single.
We were already frustrated by the wait time and trusted that they would have verified the order when it took them twenty minutes.
They did not. This was our first time back in about a year, because this kind of thing happens every time we go. Maybe we’ll try them in 2026, probably not.
… moreNadji Duncan
The service was horrible. The training supervisor named Danielle was extremely rude to my mother. When she brought to their attention a raw burger she said there was nothing they could….like get us a cooked one. After raising her voice to my mother they kicked us out after my mother argued back. Do not come here. Every time I go either the workers are arguing with customer or cussing in front of customers.
… more