

Full-service chain bar & grill providing hearty American eats in an informal setting.
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Applebee’s Grill + Bar Restaurant in Bradley, IL, 60915
Applebee’s Grill + Bar in Bradley, IL
Applebee’s Grill + Bar | Bradley IL – Facebook
Reviews
Upon arrival we were greeted right away with a friendly face and it was nice. The host and set us down on our table. And said our waitress will be with you shortly. Now remind you we went on a Sunday after church. So when we got there this place maybe had two other families in the building that was it. We waited about 20 minutes before a waitress came up to us and asked us what we wanted to drink. During those 20 minutes we noticed a couple things that were concerning but we ended up staying anyways. Like the torn seat they made us sit on. And look at all that fray coming up from the carpet. Most of the carpet looked warn. Which I get it. It is a restaurant that has a lot of traffic everyday pretty much all day so I know carpet gets like that. But it’s when it starts to fray and rip is when you should think about fixing it for the safety of your customers. So no one trips on it.
Now to the food… WOW. I can’t believe a cheeseburger went up to 16.99 (Deluxe) The classic 15.99 if I remembered correctly. I understand as well that prices do go up but just a little stiff for a cheeseburger with friess… The food came out and it was hot. Everything we had pretty much was sweet and saucy.
The food was okay. But the atmosphere was pretty much non-existing. The lighting was very dark and we saw our waiter maybe two times our hour there. Hopefully this place gets the carpet fix and prices go down.
Thanks!!
The manager Emilio was great as well. He stopped by the table and made sure service was great. He was helpful with the staff and made sure service was speedy.
Great trip overall, will definitely be returning!
Previous issue was NEVER resolved so today I tried Applebees again. After waiting 6 minutes for my curbside order to be brought out, I realize that I paid for a large and kids frozen swirl drink and both drinks were the SAME EXACT SIZE!!! When I called the manager to just voice my complaint. I wanted NOTHING in return, he was NOT receiving of my feedback and tried to flip the script on me. When I asked for his name. He hung up the phone after saying he just started a few months ago! This is the same bad service! A management team that cannot receive criticism or fix issues they cause! Instead they blame the customer every time!
Had my husband call and they would not even let him speak. We had to our poor grandma call just to learn the managers name was Emilio!!!
1/7/25 UPDATE
Per the response and link submitted from Applebees, I completed the link, which advised someone would contact me within in the next 4 business days. That was on 12/23/24 and no one has called.
11/02/24 UPDATE****
A refund was NEVER issued. I called the restaurant again and was placed on hold for over 5 minutes for a manager. I got Edith the kitchen manager again. Why do they keep sending the kitchen manager who doesn’t even know how to issue a refund. All she can do is take down my information!!! This is crazy and the worst service ever!! NO ONE AT THIS RESTAURANT IS TAKE ACCOUNTABILITY FOR ANYTHING!!! I will not use your link, I will NEVER spend a dollar at this restaurant.
Ordered thru the Applebees app for delivery. Food arrived wrong. Called the store for a manager, placed on hold for 8 minutes. Hung up and called back and I spoke to the rudest manager I have ever encounter named Rob! He never apologized and he hung up on me. I called back and was passed around and eventually made to speak with the kitchen manager who issued a refund for my food. Thank you for your kindness Edith and the other staff collecting my information, but I will NEVER give this specific restaurant my business again!
Food was hot and fresh. It actually looked exactly like on the TV commercial! Both were moist and cooked just right.
Our waitress, Emma, did a terrific job. She was attentive without hovering.
Two thumbs up and 5 stars.