Jon Stuart
We haven’t been here in 3 years because of the service and food. We decided to try again. We have been back 2 times and both times slow service. We sent our meal back because it came before our appetizer. When they brought our food back everything was cold. This time the place was filthy with dishes piled on every flat surface and the employees standing around. It took 20 minutes to get drinks, appetizer came before our drinks did. The server was fantastic.
… moreBrittany Marsh
I am only rating 4 stars because I know these reviews directly affect the employees. I dined in Monday 2/23 and was a victim of the system change. I waited 50 minutes for my appetizer and soup. I understand extenuating circumstances, but that is an insane amount of time. The beaming ray of sunshine in the abysmal failure of the new system is David the manager and Mason our server. They did their best to manage the situation they were dealt while I watched at least 1 manager fist bump people and leave and another fill ice and stay in the back. David was on the floor dealing with irate customers with a smile and incredible attitude. And Mason tried his best and maintained a smile the whole time. Please support your staff better.
… moreKel
Never have I been so disappointed in this place. We ordered food to pick up tonight. We go there, place was packed, so I understand waiting a bit to get our pick up order, but 10 to 15 minutes is a bit much.
After we arrive home, I open the bag, and in the bottom of the bag, it’s full of some kind of liquid, i’m assuming butter or grease? Without realizing, I pulled it out of the bag and set the take out box in my lap. Only then discovering that the bag was full of whatever it was because it was now all over my lap.
One of our orders was chicken strips. The chicken was so dry and the strips were unimpressively small. They barely gave us any fries and we had ordered an extra ranch which we paid 3 dollars extra only to not get it. We also did not get our honey mustard.
The second food items that we received were a sirloin steak with mashed potatoes. The steak was over cooked from what I had asked for and tasted charred. The mashed potatoes were extremely chunky and I found two blonde hairs in the mashed potatoes.
I am absolutely disgusted with this place now. We spent 45 dollars on this crap, including a tip that wasn’t necessary.
… moreS H
The chicken wonton tacos were overcooked and very dry! As soon as we picked them up to take a bite, they fell apart. The MANAGER who is an African-American male did NOT acknowledge me and my son at all! We were the only people in our area for about 10 minutes. Not once did he come to greet us and he was standing in our area close to the bar. After that two people sat at the table behind me, then two people sat at the table behind my son and another family sat behind them. The manager walked to the table behind me and talked to those customers, skipped me and my son (who is African-American just like he is), proceeded to the next two tables inquiring if everything was ok. Rude and unprofessional. I tried to take the survey with the QR code on my receipt, but the QR code gave me an order that wasn’t mine so therefore I couldn’t take the survey to voice my opinion or get $10 off my next meal. I will NEVER dine at this location ever again!!!!!!!! Our waitress, however, was wonderful. Her name was Haley. I gave a one star on service due to the poor public relations skills of the restaurant manager!
… moreShelby Rankin
I’m not one to write reviews however the service and good quality at this location is terrible. From the time we sat down we were forgotten about. The food came out cold from apps to the main dinner. My brothers food didn’t come out until after everyone was done eating to try to not let our food get any colder than it already was. There is more to mention, but I won’t drag on. The manager came and asked how our service was so we shared and he said sorry they missed the mark.
Drive another 5 miles and go to a different location.
… moreCarla Haley
We has the all you can eat boneless wings. They were horrible. We had to send them back about 3 times. They were well well done. Our server was the best. When the manager got in involved we finally got some not so well done wings.
… moreBeckie Bates
Good food , good service, no wait to be seated at noon on Sunday . We had started to eat before getting pics. Actual servings are larger
… moreGlema Rowe
Had a decent meal .We then ordered a dessert,right in the middle of my dessert was a long hair could tell plainly it wasn’t mine since it was a black hair and mine is white.Called the waitress over and showed it to her.I did not get an apology she just said she would bring me another,needless to say I did not want another hairy dessert after I said already taken a couple bites of it.It was removed from my bill of course because I didn’t eat it.Some other compensation would have been nice though and maybe an apology from the manager.We have been going to the Applebee’s in birch run for awhile without hairy food looks like that will be our go to from now on out.
… moreJordan Wallace
We sat for over an hour waiting for two appetizers. Server came back after 30 min and apologize for forgetting to put our food in. We can respect that she owned that. Disappointed that the manager walked by multiple times and didn’t say anything or show that he was helping her make it right. After another 30 minutes after that, they brought the wrong food out. Never refilled our empty waters or asked if we wanted refills during our time sitting there. We also heard two servers complaining that they can’t track down the managers. It’s obvious they need new management.
… moreDawn Fagerstrom
Bravo Zulu to #Appleebees in Clio, Michigan. They went all out for veterans. The service was amazing, the food was tasty, and they went above and beyond to decorate and wear red, white, and blue for the people who served their country. They really set the bar high for all other restaurant chains. A big shout out to the manager Nicole and all staff who were willing to participate in my photo op. I’d go back 100 times just for the treatment we received!
… more