

Full-service chain bar & grill providing hearty American eats in an informal setting.
Address and Contact Information
Address: 6871 Pearl Rd, Middleburg Heights, OH 44130
Phone: (440) 845-8900
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
We placed our drink and appetizer orders within about 5 mins. The waitress came back and took our entree orders. It took about 10 mins before my aunts received their drinks from the bar. We were all talking and realized it had been almost 25 mins since we ordered our appetizers before they were finally delivered to our table and not even 1 min later the entrees were delivered. This honestly was unacceptable. So now the very small table we had was now overloaded with plates and I felt overwhelmed with all the food all at one time. I ordered the garlic parm boneless wings and they were very small, too crunchy and only had a small splash of parm garlic sauce on the side of the plate. Very unappealing. The entrees were actually delivered by the manager so I mentioned we literally just got our appetizers 1 min before he arrived entrees, so he said he would take those off the bill. I wish I would have said something about the overcooked, undersauced wings to have at least gotten them remade but at the same who knows how long it would have taken those to be remade we had other things to do afterwards. Both my aunts ordered the bourbon street cheeseburgers and fries and they enjoyed them. I ordered the the bourbon street chicken and shrimp(no mushrooms) with potatoes with a side of broccoli and extra shrimp because I love to take half home for leftovers for lunch the next day. The meals did get delivered hot and the chicken was cooked perfectly. Unfortunately, the service was less than impressive being they were short handed. Our waitress, did not check on us at any point after the food was delivered. We had to grab her attention for boxes and our check and to order a dessert because of course our table top tablet was not functioning properly. Once we finally got her attention I ordered the brownie bite. 5 mins surpassed, and she was delivering to the table next to us and said it will be right out. Another 5 mins passed and the hostess who was cleaning tables noticed me looking for my waitress asked if I needed something I mentioned it had been over 10 mins since I ordered my dessert and after she finished cleaning the other table she went and looked and so after of 13 mins my dessert was brought out and of course my ice cream was half melted. Needless to say I was extremely disappointed. After finishing the dessert we had to wait again for the waitress for another 8 mins to come back over to retrieve the payment for the check. After giving the payment to be processed the manager came back over to check if everything was satisfactory. I explained it was not and I would be calling later to discuss. While I do understand they were busy she didn’t come and check on us to see if everything was okay or if we needed refills or even asking about to go boxes or if we needed the check. My appetizer was 3 out of 10 our meals were about 7 out of 10 and dessert was a 5 because it tool 13 mins and came out half melted. The manager did offer apologies for the lack luster service again mentioning the short handedness and just an unusually busy day. He did give us gift certificates for future visit to give them another try which was very kind of him. So I do hope the next time I do frequent that location that they do have better and more prompt service with a more engaging server.
So after finally paying the bill I visit the rest room and luckily I check before I go, the stall I went into had no toilet paper. So once again I had to see the manager to mention this before I left. I’m sure he was happy to see me leave.
Would like to go every year!
Only problem, you gotta be ready for those food prices! Wow! $9.00 for Chicken fingers and Fries and you dont get a lot. It’s good though! The experience is still fun to Cheer for your College. Get there early for festivities, walk around and see the sites. The facility is fantastic! Great job Canton, Ohio