Quaint destination offering curries, noodles & other standard Thai dishes in a compact dining room.
Address and Contact Information
Address: 844 Amsterdam Ave, New York, NY 10025
Phone: (646) 998-5414
Website: http://www.amsterthainyc.com/?utm_source=gmb&utm_medium=website
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Became a fan originally, so that means I became a repeat customer and would have continued-
UNTIL
I placed an order for myself round their closing time.
Patrick who has been nicely took my order, but when the food arrived it was nothing like what I ordered the for I actual first original order.
Beef was not tender and the flavor was very strange this time.
I know for sure there’s was something wrong or it was a different dish with different seasoning.
It was past 10PM. I had no dinner because after two bites I placed it in the frigldge as is.
I ate the wings which were good, but definitely store bought wings to fry as I’ve bought similar before.
Since it was so late, I called the next day to talk to Patrick who was usually their on the days I call for me and my son.
He was out, I explained the situation and asked for either a refund on the main dish alone or for them to send another dish I’ve either ordered before or a new one of the same, made the way I first ordered it.
They took my information, called Patrick who was off, spoke to the manager or owner but didn’t call me back at all.
I called again the following day so I gave them another day to make it right for me, the customer – one who supports their business and originally sent other friends and family there to try.
They said I had to “take the dish back there” back there so they could check it for a refund
I explained I was not “delivering ” a meal that there was a problem for their end, especially after tipping their delivery guy $5 for the delivery.
I suggested they, at least replace the order and when the delivery person arrives I can hand them back the completely full container back so since he has to return back to the restaurant regardless.
They told me no. I said this is the way you lose business quick as well as either word of mouth recommendation.
I asked to speak to the owner/manager but they said she was out Friday, Saturday and Sunday but they spoke to her.
I asked if she can call me then.
They said no.
I refuse to throw way my hard earned money on such a restaurant that I know now displays no sound judgement, has a owner who is a seemingly unavailable to speak to a customer who originally left a 5 start review and sent a food amount of new customers their way.
That’s all done.
This was a tasteless (no pun intended) situation that could have been avoided, maintain a slowly but surely loyal customer as well as other who I’ve already shared the experience and they too value a business that will stand by their customers and make things right if needed.
This restaurant did not and had multiple chances the past days.
I explained this one plus other customers I sent will no longer be customers, period and keep our business with Thai Market and others that care enough about their customers.
I took this picture of the Sunday.
I ordered it Friday at around 930-10.
As you can see, it’s still completely full.
Meaning I didn’t have dinner that night, just the wings app.
Shame.
Service a little less. I wanted to eat at the restaurant. He gave me the food to go, I asked again if I could eat in the restaurant and he said no without words. Started to make sad/ angry faces and left the dining area. I decided to go because is didn’t feel like I could stay. It was an experience I never had before