Taffy Visher
Heads up… DON’T do it! It’s NOT worth it. The store is clean, the food is the great, IF YOU GET IT. Ordered online through the Nouria kitchen featuring Amotos. Called when I got home with the food but, they had already closed. Spoke to managers in the store as well as the kitchen only to be told they don’t do credits or refunds, and I would have to go through the app to get a refund but there is no access to make such a request through the Nouria kitchen “app”. It’s not an app. Go in order your food and check everything before you leave. A 10.00 salad and only “Brendan was able to listen long enough to understand to finally accept that it was an order through THEIR system NOT Grub hub or Door Dash. After 10 minutes of hearing, “yeah, we’re sorry but there’s nothing we can do unless you drive an hour and a half right now to come get it. Then back to, “sorry, can’t help you ” Just ridiculous. The store cashier was very sweet and helped quickly with great customer service, maybe they should have hired more people like her. Food was good but, not going back to this “app” OR Nouria/Amotos at 1103 Lisbon St Lewiston. Like I have time to spend hours arguing about it or lose over $10.00 for management employees whom are clueless about there jobs, customer service, the value of a dollar, or even there own stores activities and procedures nor did they seem to possess the ability to figure it out without screwing the customer. No compensation for the inconvenience of them forgetting part of our meal or the fact that they are more than an hour from where I live . SMH, some places do not make it easier on their customers. This is one of those. It would have been easier to just come home from surgery and cook the meal myself.
… moreUhvNoIdea CrzyTimes
I like the food here but it’s priced higher than I would like. I bought a pre-made 10in cheese pizza and it was over $9 It was good though! The employees are efficient. I have never had bad service. Some have a seating area, others do not. It’s an on-the-go type of place.
… moreJosh R.E.P.R
Soo I get times are tough, and finding good help is even more difficult. However, this establishment for the last 2 visits can’t seem to take an order correctly or ensure your order is correct. See the photo, that’s their rendition of a pepperoni calzone… Never asked for sausage or mushrooms or tomatoes, but that’s what you get. Clearly, the management and staff are inept at life. Previous visit wife ordered spaghetti calzone, and they said there was a wait for them to cook the spaghetti and ended up putting penne in her calzone…. ♂️ ♂️ ♂️ Save your money and spend a little more at a better establishment that cares about their customers.
… moreBrian Dimitri
Order online for future time. Food was ready right on time (Real Italians and pazzo bread). Everything was exactly how I ordered it and tasted great. Very clean inside to store too.
… moreWalter Hinkley
We ordered two Italians for take out both with no black olives at the Lewiston, Maine location on 2/23/24.
When we unwrapped the sandwiches both had black olives on them and the bread was far from fresh. Not what we expected especially after the Amato’s employee repeated the order over the phone. Certainly disappointed.
… moreLori H
I’m not sure what happened in the past week or two but I haven’t had a good sandwich since Brian was there.
It’s really unfortunate because I bought food here literally every evening.
I refuse to buy “unwrapped” food or slimy wet bread.
The Italians are NOT made in a way most anyone would purchase
… morePaulette Sirois
I call and order a breakfast pizza with ham and mushrooms Xtra cheese. I stop on mu way to work and the guy says did you order i said ham mushroom breakfast pizza Xtra cheese. He says i made 2 cuse i couldn’t remember what you ordered. So I made bacon and a sausage. I said well I ordered ham mushroom and Xtra cheese. He said oh shoot I can .ake you the right one. I said no I’ll take the bacon. He said ok I’m sorry. He hands me the pizza. I proceed to check out and the cashier said 10.59 please. I said ya for something I didn’t order. She says we can remake it I said no I’m on my way to work I don’t have time that’s the whole idea of calling in. Fast forward…. I get to work and open my pizza and it’s no where right to what I asked for. I’m wondering how you get sausage and onion out of bacon!!
… moreDerek Martin
For the past several months I’ve been stopping here for lunch on my break. Three weeks ago I’d have given them 3 or 4 stars… not anymore! The last few weeks the pizza has been cold and stale, the sandwiches are poorly wrapped resulting in all the cheese getting peeled off when you unwrap it, and the meatballs have been charcoal briquettes! The sudden change in quality is surprising and I hope they can rectify it, but in the meantime, they’ve lost my business.
… moreStacey Rupard
Ordered a ham Italian specifically asked for no onion no green pepper come home and it’s loaded with it. I politely called and spoke to a male employee that said he is not allowed to give me a refund because I left with my sandwich with no complaints yet how am I supposed to know they out that on my food. I asked his name and his managers name and was told they don’t have a manager and refuses to give me his name. Completely disgusted by this company and will never allow my money to go to it.
… moreLonetigress Couillard
Ordered a 9″ pizza and a large meatball sub today and both were delicious. Was served by Darlene who was very pleasant, courteous, helpful and most importantly had a sense of humor. I was completely pleased with my experience and will certainly return.
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