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Zesty Burger – A Taste of Texas in Every Bite
Zesty Burger is a delightful hamburger restaurant located in Lufkin, TX, that garners enthusiastic reviews from its patrons. The standout menu items include …
Zesty Burger Delivery 400 West Frank Avenue Lufkin
Use Favor to get Zesty Burger delivered in under an hour. Available today in Lufkin, TX.
Zesty Burger, 400 W Frank Ave, Lufkin, TX 75904, US – MapQuest
Zesty Burger is a popular eatery located in Lufkin, TX, known for its mouthwatering burgers and delectable menu offerings.
Reviews
Jonacy Maldonado
To start things off, I’m not usually the type of person who leaves reviews for anything this will actually be my first one. I want to say first that I had no issue with the food at Zesty’s. In fact, I believe it’s one of the best local restaurants we have in Lufkin. The food has always been good. My issue is with one of the order takers and the customer service experience.
The first situation happened in the drive-thru. I pulled up to order for myself and a coworker. My coworker sent me money through Apple Cash, so I asked if I could do two separate orders. The lady at the window kept tapping on a sign that said they don’t do multiple orders. I thought that meant you couldn’t combine items and split payment between two cards, so I went ahead and placed my first order and paid. After that, I asked if I could place another order. She visibly looked annoyed and said, “Sir, I told you I can’t take two orders.” I explained that I already paid for the first one and just needed to place another for my coworker using a different card. She didn’t clarify anything and didn’t seem to care. From that interaction, it felt like you’re forced to put everything on one card. What bothered me more was her attitude especially when I went back through the drive-thru to place the second order and she seemed even more annoyed. If it were just company policy, I would’ve understood. But her mood made the situation frustrating.
Today was the second issue. I went inside during my lunch break with a coworker. The only reason we went was because I wanted a chili cheese hot dog I honestly think they have the best ones in Lufkin. When it was my turn to order, it was the same lady from the drive-thru situation. I clearly said I wanted two chili cheese hot dogs. She responded quickly with “two chili cheese nacho tots.” She said “tots” so fast that I didn’t even register it at first. I’ve never heard a restaurant call anything “chili cheese nacho,” so I repeated my order. We went back and forth about five times. She kept repeating “chili cheese tater tots,” and I kept saying “chili cheese hot dogs.” Eventually I thought maybe that’s just what they call it, even though the menu clearly says “chili cheese dog.”
When I got to the table, my friend asked how many times I repeated my order and we laughed about it. Then the food came out and it was chili cheese tots, not hot dogs. I got back in line. There were three customers ahead of me, and she pointed at me and asked if something was wrong. I said yes, my order was incorrect and I ordered two chili cheese hot dogs. She smiled ear to ear and said, “No sir, you ordered chili cheese tater tots, and I repeated that to you.” I responded, “Why would we go back and forth repeating tater tots if that’s what I wanted? I would’ve said yes the first time.” She kept smiling and insisted I ordered tots.
At that point, I just said “okay, whatever” and waited to reorder. I ended up spending over $30 when all was said and done Zesty’s isn’t cheap. When I reordered, the new lady at the register again said “chili cheese tater tots,” and I slowly and clearly said “chili cheese hot dog,” loud enough so the original employee could hear me. I finally got the correct order. This time I asked for a receipt. When I looked at it, none of the individual items were even listed on it, which honestly just made me laugh at that point.
Again, the food is great. I genuinely enjoy eating here. But the customer service experience specifically with this employee has been one of the worst I’ve experienced. If she happens to read this, I was the customer wearing a brown hoodie, there around 1:20 PM today, and my order number was 48.
I just hope management considers improving the customer service experience because the food deserves better representation.
… moreThe first situation happened in the drive-thru. I pulled up to order for myself and a coworker. My coworker sent me money through Apple Cash, so I asked if I could do two separate orders. The lady at the window kept tapping on a sign that said they don’t do multiple orders. I thought that meant you couldn’t combine items and split payment between two cards, so I went ahead and placed my first order and paid. After that, I asked if I could place another order. She visibly looked annoyed and said, “Sir, I told you I can’t take two orders.” I explained that I already paid for the first one and just needed to place another for my coworker using a different card. She didn’t clarify anything and didn’t seem to care. From that interaction, it felt like you’re forced to put everything on one card. What bothered me more was her attitude especially when I went back through the drive-thru to place the second order and she seemed even more annoyed. If it were just company policy, I would’ve understood. But her mood made the situation frustrating.
Today was the second issue. I went inside during my lunch break with a coworker. The only reason we went was because I wanted a chili cheese hot dog I honestly think they have the best ones in Lufkin. When it was my turn to order, it was the same lady from the drive-thru situation. I clearly said I wanted two chili cheese hot dogs. She responded quickly with “two chili cheese nacho tots.” She said “tots” so fast that I didn’t even register it at first. I’ve never heard a restaurant call anything “chili cheese nacho,” so I repeated my order. We went back and forth about five times. She kept repeating “chili cheese tater tots,” and I kept saying “chili cheese hot dogs.” Eventually I thought maybe that’s just what they call it, even though the menu clearly says “chili cheese dog.”
When I got to the table, my friend asked how many times I repeated my order and we laughed about it. Then the food came out and it was chili cheese tots, not hot dogs. I got back in line. There were three customers ahead of me, and she pointed at me and asked if something was wrong. I said yes, my order was incorrect and I ordered two chili cheese hot dogs. She smiled ear to ear and said, “No sir, you ordered chili cheese tater tots, and I repeated that to you.” I responded, “Why would we go back and forth repeating tater tots if that’s what I wanted? I would’ve said yes the first time.” She kept smiling and insisted I ordered tots.
At that point, I just said “okay, whatever” and waited to reorder. I ended up spending over $30 when all was said and done Zesty’s isn’t cheap. When I reordered, the new lady at the register again said “chili cheese tater tots,” and I slowly and clearly said “chili cheese hot dog,” loud enough so the original employee could hear me. I finally got the correct order. This time I asked for a receipt. When I looked at it, none of the individual items were even listed on it, which honestly just made me laugh at that point.
Again, the food is great. I genuinely enjoy eating here. But the customer service experience specifically with this employee has been one of the worst I’ve experienced. If she happens to read this, I was the customer wearing a brown hoodie, there around 1:20 PM today, and my order number was 48.
I just hope management considers improving the customer service experience because the food deserves better representation.
Torrence Haley
Food is still great. However, the service is not what it use to be since the change in ownership. I always hit the drive thru now. I’m disappointed in the Lufkin Zesty Burger. Times have changed and so has customer appreciation. We keep you in business!
… moreApril
Food was great. Service was good, tables were dirty and wobbly. We ordered the overdose burger, man that thing is huge, a double meat cheese burger no bun, and fried green tomatoes. All very very tasty and fresh.
… moreJacob Seale
For the price, easily a top 3 burger for me. Flavorful, huge portion, and loaded with veggies. The chicken sandwich being served on a “torta” bun (aka Telera bread?) was unique, and I actually enjoyed it as much-if not more-than the burger.
… moreJessica
Spend your money and time elsewhere. The young girl at the register was rude and seemed like she didn’t want to take our order. This place definitely does not represent the lufkin hospitality that I’ve had the pleasure of experiencing here while in town. The food was mediocre for the price. The burger patty was dry and the chili tasted like it was from a can. Not sure why they added mustard on the chili dog. Dine in turned into take out after receiving the food due to the unfriendly atmosphere.
… moredelisa allen
Food was great but had to pay $1.25 for water which had fruit punch in it. Workers refused to give me tap water.
… moreLinda Vanderford
Such a great old fashioned feeling place! Amazing food selection, and the super fresh food was phenomenal. Here for a wedding but would absolutely come here often if I lived here!
… moreMark Smith
1-9-26 Ordered 2 Bacon cheese burgers and 2 orders of fries. Came out to almost $26. Seems high, however food was great! Big Burgers, plenty of food. You get what you pay for. Will be back.
… morePeet von
I have to say, my most recent visit on 2/3/2023 was decent. The burgers we received didn’t seem to have been seasoned at All. They were cooked properly and tasted ok, but I had to add a decent amount of salt and pepper and it still wasn’t quite the same. We ordered 3 burgers between 3 people. I didn’t mention anything until after I asked if the other peoples food was satisfactory… We all had the same opinion after we finished…”Were these even seasoned with anything??” , I’m not saying the food was horrible as it was all hot, fresh and made correctly, it was just kind of “flat” I guess in terms of the flavor/ taste, I’ve had better seasoned burgers from Sonic >_<, the people working here seemed young so I wasn't shocked that it was as bland as it was, if that's the only complaint I have then they're doing something right. Just don't be afraid to use the seasonings!!!
… moreJhm
Everything was decent clean,friendly. Kid and handicap friendly food was fresh, bar setting for eating but no bar if u drink .
… more