Wingstop

  2.2 – 78 reviews   • Chicken wings restaurant

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When you’re in the mood for bold flavors and customizable wings, look no further than Wingstop Alton. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Casual counter-serve chain serving a variety of chicken wings & sides.

✔️Lunch ✔️Dinner ✔️Take out ✔️Delivery Wingstop 62002

Order and Reservations

Order: Order online

wingstop.com

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Reviews

Yvette Taylor
I had high hopes for Wingstop in Alton, but my experiences were disappointing twice. The lemon pepper wings were over-salted and overwhelmed with sauce, rendering them inedible. Perhaps the location opened before staff were fully trained in Wingstop’s standards. The St. Louis locations demonstrate a higher level of quality. A temporary closure for staff retraining might be in order.FIRE THE MANAGERS! Call me, I’ll flip
These reviews around!
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Ash H
I was extremely nervous about ordering here, with the reviews. But my experience was really good. The food was ready when it was supposed to be, I opened the order at the counter and it was perfect, and the staff was really friendly. I’m glad we gave it a chance! Will be back.
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Celeste Winston-Moss
I turned 55 today February 7th. At a little after 4pm I decided to stop at this Wingstop, even after reading a few horrible reviews, I took my chances. I was greeted immediately, menu and specials explained with a smile and great enthusiasm. I asked about a senior discount, there is a 10% discount for seniors. 2 drinks came with my order, by the time that I filled my cups my order was ready. It’s probably been the best service that I’ve received from a group of guys in a long time. Thank you guys at Wingstop Alton, from The Birthday Lady
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Kurt Gogolowski
We were very excited to try this location after it opened, but unfortunately the experience was extremely disappointing and concerning.

For context, I’ve been in the food industry for about 10 years — managed for 5 years and owned my own restaurant for the past 2. I understand how busy restaurants get and try to be realistic and patient. We weren’t expecting anything over the top or “Gordon Ramsay–level” service. However, after waiting nearly an hour, we did expect warm, quality food.

We ordered inside on a Sunday evening around 4:23 PM. While there were several carry-out orders (which is expected in 2025), we were the only walk-in order. During that time, multiple employees were on break while only one person worked the register, and there appeared to be little urgency or coordination to help prepare food despite the volume of orders. The overall atmosphere felt very unprofessional and disorganized, and it was unclear whether anyone was actively managing the shift.

When we finally received our food, the wings were barely warm, and the fries were unseasoned and clearly frozen. I personally observed frozen fries being pulled from a bag and dropped into the fryer, which was disappointing — especially because I was excited to show my wife the seasoned fries that originally inspired me as a young cook to start making my own hand-cut fries at my shop. What a turn of events.

To make matters worse, both my wife and I became violently ill after eating here, experiencing severe nausea and vomiting. While I can’t say with absolute certainty that the food was the cause, the timing, temperature, and overall handling of the food raises serious concerns about food safety. Given the number of food-borne illness cases today, this is not something I can ignore.

We try to support as many local businesses as possible — not only to spend quality time together, but to learn and gain ideas for our own restaurant. I rarely leave negative reviews, but this experience felt unsafe and unprofessional, and I believe others deserve to be aware before dining here. Management seriously needs to address food quality, temperature control, staff professionalism, and oversight.
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Justin B
It would be a zero if I could. Waited an hour past time it was supposed to be ready. Asked him if food was ready when got there, he checked and said no. 30 min later ask again different employee says I’m next. After couple more orders go thru, I ask for refund. Turns out my bag was there and ready the whole time! Waited for nothing other than this employee not capable of checking a name. Unacceptable. And if you’ve been here I don’t have to tell you about the customer service, you already know. What a joke.
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Tiffany Davis
I placed my order in the app, 15-20 minutes before my pick up. The order was not ready and it took an hour and us to go to the counter 3 times to get it. My order was missing the ranch (x2), a drink, and an extra order of fries I had placed. It was extremely loud when I went in to get the fries, everyone in the kitchen was talking, no one acknowledged my presence at the counter, and not 1 order was finished while I waited, and the entire restaurant was full with waiting customers. They need a better process.
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Ella Seiler
Worst food service experience I’ve had in a long time. One girl was very awesome came in started getting on the kitchen. We waited for our food for an hour the entire staff seemed to be chillin… would not recommend and our fries were not seasoned at all and that was our whole reason for coming to the place and will not be back which is a bummer We spend almost $100. Whenever we go out to eat we’re a large family :/
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Jamie Crider
Very displeased with my experiences at Alton, IL wing stop. I’ve eaten there twice, and both times our order has been incorrect. The first time it took about 30 minutes longer than it said it would take and they still messed up the order. Hoped it was because it was newly opened. Gave them another chance a month later. Still took about 20 minutes longer than projected and, once again, the order was incorrect. My husband had to run back to the store to get it resolved. I attempted to call the store 4 times, but they would not answer.
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Chance
DO NOT GO HERE. make the extra drive some where else or go to st louis.

I normally never leave bad reviews. But this place is awful. I ordered 3 tenders, and a regular fry. It took 30 mins and they weren’t busy. Maybe me and a few others in the store. I wont be back. Ill take the extra drive somewhere else. Food was barley hot and I don’t have time to wsit another 30 mins for 3 tenders and a handful of fries.

I forgot to mention above that I got take out as well as everyone else in the store.
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Sammi Ash
Ordered my food for pickup online, waited 30 min to head up for it. Get there, the lady at the counter asked for my name and I told her. She said it would be out shortly. Waited another hour before approaching the counter again to ask when it was expected to be done. They ask for the name of my order again, & then proceed to tell me they never received my order. I had to show them the receipt in my email before they even got started on it.
I also had to pee SO BAD while waiting forever, & their door to the restroom wouldn’t shut, at all. So I had to walk down to Petco to take care of that. I know they just opened, I know business is poppin, but yall gotta get a better system together or SOMETHING.
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