Pedro D.
I’ve been coming here for a few years and went again today. I tried their new burrito bowl using the Kiosk and happy that one of the workers came by to make sure I was still ok. Not only did he make sure I didn’t need assistance but he really gave such great service and welcoming energy. My food came out in a timely manner and delicious as always!
I’m happy to say I would return because of the service I received today. Thank you Torres hope you know how much I appreciated your help today.
… moreYareli Perez
Bad bad all bad pollo loco in this location ,got dinner n bought 2 classic chicken tostadas this is what I got pic below nothing like the picture on the menu disappointed n gross I couldn’t go back that night there were almost closing
… moreSteven Morillo
Don’t come here if you want to wait in drive through
Had to wait in drive thru for 20 minutes before they took my order 8/25 @8:30pm
… moreAnilem agg
Very disappointed. I paid $23 for a chicken avocado burrito with no beans I told them add extra cabbage if possible ….. they didn’t even put cabbage . My son ordered a chicken tostada plate had to return it get another one and that other one didn’t come with sour cream. I returned it and ask politely if I can please get sour cream because it does come with it and I kid you not they just barely added sour cream they minus well not have put none ….. I wouldn’t have mind paying for it … won’t be coming back here
… moreF Cruz
I ordered the Original Pollo Loco Bowl. The bowl cost $5.00 without the drink. The total for the bowl was $5.51z The service was very speedy and customer service was great. Now let’s get to the reason why I am writing by this review. Mind you I buy the Original Pollo loco bowl everytime I go to pollo loco. So many locations they all aren’t the same quality. This location was not it. Just seeing it I knew I was not going to like it. The rice was mushy pollo loco rice shouldn’t be mushy overcooked without flavor. Pollo loco rice has a specific texture and flavor. The cilantro was not even cut huge stems that makes it weird. The flavor of the chicken tasted old and it was not diced chicken it was like shredded chicken. The tomatoes tasted way past their prime. I wouldn’t recommend this location. Being my go to place to eat a quick meal I was so disappointed I couldn’t eat the food. I took my order to go.
… moreMaria Rodriguez
Was craving a chicken tostada salad and my husband stopped to get it for me and he has such a hard time. First he orders and tells the lady he wants the pico on the side and she’s saying multiple times that it does not have pico when indeed it does. He gets home and it has some old pico on the salad some hard pieces of rice that’s probably been sitting there and some hard pieces of old chicken. How hard is it to listen to the customer or even when making it and you see it doesn’t look good why would you put it on the salad ?
… moreELIZABETH CLAUDIA Zuñiga (LIZBETH)
Well it was a pleasure that I went that evening! I had a delicious meals, my first time trying Keto burrito yummy, also the costumer service ☺️ was awesome… La muchacha! Very nice person, polite and didn’t had to wait longer, chicken bomb everything is so delicious, I went today again, so I had no complains, yummy food and good price plus great service I do recommend this place, jus be patience is there’s a line of waiting, sometimes and anywhere else we have to wait if we like something. Worth it the time! I guess
… moreCarla Gonzalez
I’ve let a lot of previous issues slide with this specific pollo loco location, but I feel like today was definitely the last straw.
I feel like anyone with even the littlest bit of common sense would know better than to serve this old avocado, but judging from the other people’s pictures, the manager let’s the employees do this all the time.
I also circled the sour cream, because as you can see, I think they gave the last of the very bottom of the tube and didn’t bother refilling it.
Worst of all, I couldn’t even take it back because they didn’t provide me with my receipt. I fully understand that things happen, but at this point, if you’re paying $10+ for a meal, I don’t expect a picture perfect bowl, but definitely something I can confidently eat without having it make me sick. Needless to say, a lot of the chicken was hard enough to knock someone out. This is the last time I make the mistake of coming here.
… moreBryan Reyes
I made a door dash order and they made my order wrong and the way the food was cooked was bad not only that I go back so they can fix their problem and ended up giving me the wrong thing again Tuesday/July 5th
… moreCEOLa Luna
This El Pollo Loco fire roasted their chicken flavorfully with the crisp on the edge. The meat was tender and juicy. Our pallets were satisfied with the tenderness of the beans and the melody of all the spices in harmony. The customer service was excellent. We mattered at Ep Pollo Loco today!
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