Tuscany Pasta & Pizza is an Italian restaurant specializing in handmade pizzas in our pizza oven and Italian specialities. Our chef plans and prepares each dish with only the freshest ingredients and our menu changes seasonally to ensure that each dining experience is a memorable one.
Hotel option for classic Mediterranean & American fare, wine & cocktails in a warm atmosphere.
Address and Contact Information
Address: 2969 Cahill Main #7100, Fitchburg, WI 53711
Phone: (608) 270-1684
Menu Photos
Related Web Results
Order Tuscany Pasta and Pizza – Fitchburg – DoorDash
Tuscany Pasta & Pizza – Fitchburg, WI – Nextdoor
Tuscany Mediterranean Grill, Fitchburg – Isthmus | Madison, Wisconsin
Reviews
The new manager said they are shifted their menu to accommodate more families. I am anxious to see the new menu as we had an interim menu last night.
If the menu stays as it was last night unfortunately we won’t be returning.
Drinks: 4 stars
Atmosphere: 2-3 stars
Service: 3 stars
Over all I give it a four. I’ve been to this restaurant about 4 times now. The layout of the place is a little odd. It feels like you’re in a hotel. The first two times I went the wait staff was…umm… confused or new. They couldn’t find a highchair for the table next to us and the poor family had to wait like 15 minutes for them to find one. The last two visits they seemed to have things sorted out. The food is tasty. I recommend their Friday night fish or seafood linguine. The bar is a cozy with soft lighting and I’ve always enjoyed their drinks. They had live music each time I was there and the pianist was very talented and had a great voice. If they could update the layout and give the place a more modern feel I think they would be “the place to go” in Fitchburg.
Waitress was very friendly at first, but seemed to get tired of us as the night went on. We placed our order and it took about 30-45 minutes to get our food, which we accepted because, by the look of the place (and the prices) the food might be worth the wait. However, that was not the case. I ordered spaghetti and meatballs (how can you mess THAT up, right?). My meatballs were COLD in the middle and the rest of the dish was lukewarm. I told our waitress that it was cold. She did not seem surprised and said curtly “ok… do you want something new or can I just heat it up?” I told her heating it up would be fine! They brought it back and the noodles were warm, but the meatballs were still cold in the middle! It was as if they had just removed the two meatballs I had bitten into and threw it in the microwave for 20 seconds. Very frustrating!
Throughout the rest of the dinner we encountered other issues: my dad’s EXPENSIVE steak was about half gristle, someone spilled water on my fiance’s lap when refilling water glasses, they took away my step-mom’s dish before she was done putting it into a to-go box.
The final nail in the coffin was when we finally got our checks. We had them split into two bills and each put a credit card in each of our check holders. When the waitress came back she threw my dad’s check holder at him with a quick, “Thanks guys,” and ran away without giving me mine. We had to track her down and ask her about it. She finally brought it back 10 minutes later with barely an apology. The waitstaff all night seemed very rushed and distracted although about half of the tables were empty! All night we just felt like an inconvenience rather than guests. Very disappointing for the price and the decor! First and LAST time we will EVER go to this restaurant!
Absolutely horrible service, the food was mediocre.
The prime rib was tough, the hash browns were soggy so they were left untouched. As far as the price tags go, it was about right for the quality of the food BUT….service….. way under the fast food mark. Our server first blamed the bartender for losing our cocktail slip (mind you there were only 9 diners currently and a handful of patrons in the bar), fails to refill our waters. Upon receiving our tab, I waited 40 minutes for my server to bring back my card and payment slip. What blows me away after this…. I find out that my server fraudulently helped himself to a 15% gratuity on my card!!!!!! I left him a $0.00 tip for my experience there and he stole from me. The longer I waited, the more his tip decreased so he got what he deserved but I was in for a surprise in the end. I do not and WILL NOT recommend this place to anyone.
Part Two:
I spoke with 2 wonderful employees in regards to my experience there and kindly explained to me that their system has been designed to “hold” 15-20% automatically and that if no tip was left, the normal amount of the tab would be processed instead. I was in complete agreement with this. When I was asked “How can we make this better?”, I decided to leave it up to them to find a suitable solution.
I just received a call from the Tuscany Grill today and thought there would be some sort of closure to this matter but instead, I got a very unprofessional Mr. Abdul, Tuscany Grill General Manager on the other line. Before we could talk, Mr. Abdul insisted that he needed to finish speaking before I could speak so I let Mr Abdul have the floor. Very angrily he expressed his opinion on this matter in short, he doesn’t care if I don’t like the food and that I shouldn’t eat there again and they did not steal from me (mind you this review was in place BEFORE I spoke to anyone) and stated it might be the credit card companies doing.
When Mr. Abdul was finished, I stated that I did talk with 2 individuals from there and I understand what has happened but to Mr. Abdul, this was unacceptable and would not hear anything more, never the less, I never got to saying anything before Mr. Abdul abruptly stated that this conversation was over and hung up on me.
Very rude and unprofessional from one manager to another. Nothing has been rectified so my review will not change.
As a customer, I do expect to see the amount that I have signed in agreement to paying on my bank/credit card statement and also, I did expect more professionalism from Mr. Abdul.
I guess if this is Fitchburg’s best kept secret…please do us all a favor and keep it a secret. I do not wish Mr. Abdul’s communication on anyone…