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At Wendy’s in Wheeling, WV we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Wheeling, WV hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Fast-food burger chain serving sides such as chili & baked potatoes.
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Reviews
Sean Brantley
It’s been awhile since I’ve reviewed a fast food restaurant. I ordered a Bacon Bourbon Cheeseburger from this Wendy’s on Thursday 02/24/2022 around 2300 hrs. After spending $19.00, we went home and found the Bourbon Burger to have no bacon, no crispy onions and had one piece of meat with a little bit of bourbon sauce. Fries were cold also.
We took the burger back and went back through the drive-thru at approximately 2320 hrs. The drive-thru employees, both females, were rude with almost ZERO communication. I told them through the speaker about the burger and she told me to just pull up to the window. Without speaking to me, I saw the employees laughing amongst themselves. I was waved to the second window where they continued to laugh. The window opened and a female employee handed me a bag with presumably another burger as a replacement. After handing me the bag, they shut the window. There was no communication with me. No speaking whatsoever, no apology. Petty? No. Just listing the absolute terrible customer service and lack of employee etiquette that these individuals had. One appeared to be a manager of some sort.
I will not go back to this Wendy’s and I wouldn’t recommend anyone else in the area to eat there either. Go to a neighboring Wendy’s and avoid the Elm Grove Store at all costs. This isn’t my first negative experience, but this is one that prompted me to write a review and contact Wendy’s as a result.
… moreWe took the burger back and went back through the drive-thru at approximately 2320 hrs. The drive-thru employees, both females, were rude with almost ZERO communication. I told them through the speaker about the burger and she told me to just pull up to the window. Without speaking to me, I saw the employees laughing amongst themselves. I was waved to the second window where they continued to laugh. The window opened and a female employee handed me a bag with presumably another burger as a replacement. After handing me the bag, they shut the window. There was no communication with me. No speaking whatsoever, no apology. Petty? No. Just listing the absolute terrible customer service and lack of employee etiquette that these individuals had. One appeared to be a manager of some sort.
I will not go back to this Wendy’s and I wouldn’t recommend anyone else in the area to eat there either. Go to a neighboring Wendy’s and avoid the Elm Grove Store at all costs. This isn’t my first negative experience, but this is one that prompted me to write a review and contact Wendy’s as a result.
Hannah Holbert
THIS PLACE SUCKS! I waited for over 15 minutes at the counter with 5 people at a minimum in the kitchen. No one ever came to take my order. The woman before me also had to wait FOREVER. They just kept looking at me and not a soul was in the drive thru or anything.
… moreAshley Nicole
UPDATE REVIEW ON 10/06/25 MY MOM AND I WENT THROUGH. THEY MADE US WAIT FOR TEN MINS CAME OUT ASK WHAT OUR ORDER WAS WHEN THEY TOLD US TO PULL TO THE OTHER DOOR WHICH WAS FINE…BUT IF OUR FOOD IS GOING TO BE UNEABLE FOR $35 WE DONT WANNA GO TO THIS LOCATION ANYMORE! AND I PAID FOR FOUR SWEET CHILIS THEY ONLY GAVE ME ONE! I EVEN TOLD THE LADY WHEN SHE ASKED….THIS LOCATION NEEDS THEIR SHIT TOGETHER….BC THEIR FOOD IS STARTING TO TASTE LIKE IT…THE TENDERS I COULDNT EVEN EAT THEY WERE HARD AS A ROCK N THE FRIES WERE AS HARD AS WELLL I GIVE UP ON THIS ONE. I RATHER GOTO BENWOOD
First off I went through the drive through….My order included a JR BACON NO CHEESE BURGER WITH ONLY EXTRA MUSTARD, EXTRA PICKLES AND EXTRA ONIONS….LARGE SIZE WITH A CHERRY SPRITE AND AN ADDITION JR BACON THE SAME WAY….I’m not sure who the shift manager was tonight but she was very rude n trying to say i was a liar about my unedible food. She was trying to claim she couldnt hear with a “bad connection”. And they been “busy” all evening so they couldn’t have unfresh and hot edible fries and nuggets. Well i wasn’t calling for my health. This manager was very rude and incompetent. Fighting over a large fry and four count nuggets? She was tryin to play dumb and act like she couldnt find my order through the Drive through. I came around 6:30pm-7pm. I wanted a BIGGIE BAG JR BACON THAT WAS SUPPOSE TO HAVE NO CHEESE, NO MAYO, ONLY EXTRA MUSTARD, EXTRA PICKLES, EXTRA ONIONS AND BACON. I WANTED A SECOND JR BACON THE SAME WAY. I DIDN’T RECIEVE WHAT I ASKED FOR AND I GUESS THATS WHAT I GET FOR NOT COMING IN THE FIRST TIME AND COMPLAINING I WAS TIRED AND WANTED TO GO HOME. MY SANDWICHES THEY GAVE ME INCLUDED A JR CHEESEBURGER; NO BACON ONLY PICKLES AND ONIONS. THE OTHER ONE WAS A JR BACON CHEESE BURGER. THAT ONE HAD BACON, BUT IT HAD CHEESE WHICH I DIDNT WANT ON IT. AND ONLY PICKLES AND ONIONS. My large fries were unedible. I picked out five that was hard and crisp burnt. BURNT. And my four count nuggets I couldnt even eat it was like they gave me the old batch and one was flat. How dare she trying to fight with a costumer on the phone about the wrong order that the customer got. Please retrain.
… moreFirst off I went through the drive through….My order included a JR BACON NO CHEESE BURGER WITH ONLY EXTRA MUSTARD, EXTRA PICKLES AND EXTRA ONIONS….LARGE SIZE WITH A CHERRY SPRITE AND AN ADDITION JR BACON THE SAME WAY….I’m not sure who the shift manager was tonight but she was very rude n trying to say i was a liar about my unedible food. She was trying to claim she couldnt hear with a “bad connection”. And they been “busy” all evening so they couldn’t have unfresh and hot edible fries and nuggets. Well i wasn’t calling for my health. This manager was very rude and incompetent. Fighting over a large fry and four count nuggets? She was tryin to play dumb and act like she couldnt find my order through the Drive through. I came around 6:30pm-7pm. I wanted a BIGGIE BAG JR BACON THAT WAS SUPPOSE TO HAVE NO CHEESE, NO MAYO, ONLY EXTRA MUSTARD, EXTRA PICKLES, EXTRA ONIONS AND BACON. I WANTED A SECOND JR BACON THE SAME WAY. I DIDN’T RECIEVE WHAT I ASKED FOR AND I GUESS THATS WHAT I GET FOR NOT COMING IN THE FIRST TIME AND COMPLAINING I WAS TIRED AND WANTED TO GO HOME. MY SANDWICHES THEY GAVE ME INCLUDED A JR CHEESEBURGER; NO BACON ONLY PICKLES AND ONIONS. THE OTHER ONE WAS A JR BACON CHEESE BURGER. THAT ONE HAD BACON, BUT IT HAD CHEESE WHICH I DIDNT WANT ON IT. AND ONLY PICKLES AND ONIONS. My large fries were unedible. I picked out five that was hard and crisp burnt. BURNT. And my four count nuggets I couldnt even eat it was like they gave me the old batch and one was flat. How dare she trying to fight with a costumer on the phone about the wrong order that the customer got. Please retrain.
Cory Clark
Cold chicken nuggets stale bread cheese burger with entire end of an onion on it. fed most of it to my dog. Atleast they were happy.
Wife’s salad looked brown and on the brink of expiration I hope she dosent get food poisoning.
Customer service was unfriendly and unwelcoming
… moreWife’s salad looked brown and on the brink of expiration I hope she dosent get food poisoning.
Customer service was unfriendly and unwelcoming
Joey Sitzai
It’s a small zoo. Not very crowded which is good since dealing with. COVID. Animals looked well taken care of. Price was a little high for being not that many animals but I understand them needing to charge that for employees to take care of animals. Nice place to stop and visit if in the area.
… moreTarantula Collective
Ordered the 3 piece chicken tenders w/ sweet chili sauce. I recieved 2 chicken tenders, no sweet chili sauce, and no straw for my drink. I also had to sit in the parking lot for 10 minutes after ordering innthe drive thru for them to bring out my meal. This place is a rip off. This was the last straw. Im never coming back here. They consistently screw up orders, just look at all the 1 and 2 star reviews lately. Im not driving 20-30min to the next Wendy’s, so I guess im done.
… morecarlie oberdick
was rushing us and cutting off us ordering to ask if that was all and she was wasn’t listening because she forgot to give us half of our order horrible customer service all around will not be coming back
… moreSean Trebb
Stopped here for breakfast while on a road trip. Service was quick, food was good, and the bathrooms were clean! Great experience
… moreDeborah Altine
The cashier was so nice and pleasant and kind enough to let me change my order last minute to save some money , I like Wendy but some locations can be really disrespectful and rude but this here Wendy’s was a pleasant surprise thank you
… morePeter Valk
Adrienne is a great customer server. I had a great chicken sandwich.
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