
Discover Croxley’s Ale House at Franklin Square — your go-to for craft beer, wings and classic pub fare. Located on Hempstead Turnpike, we’re the neighborhood hub for sports fans and families alike. Whether you’re meeting friends for happy hour, cheering on your favorite team or grabbing a bite after work, you’ll find good vibes, cold pints and great company at Croxley’s Franklin Square.
Outpost of a local alehouse chain featuring a selection of craft beers, pub grub & wing specials.
Address and Contact Information
Address: 129 New Hyde Park Rd, Franklin Square, NY 11010
Phone: (516) 326-9542
Website: https://www.croxley.com/
Menu Photos
Order and Reservations
Reservations: opentable.com
Photo Gallery
Related Web Results
Franklin Square | Croxley’s Ale House in NY
Croxley’s Ale House | Ale House & Eatery in NY
Croxley Ale Franklin Square – Facebook
Reviews
I completely understand being busy or unable to take certain orders—especially during high-volume times—but there is absolutely no excuse for the attitude or hanging up on a customer. That kind of behavior is unprofessional and unacceptable.
This experience has seriously changed my perception of the restaurant. Staff should be retrained on basic customer service. Unfortunately, I won’t be returning.
The waiter Byron was very slow and confused with everything from drinks to food to taking our order and the place wasn’t that crowded. Sweet kid, but needs more training of the menu and how to take care of guests in a timely manner. There was no excuse to be that slow on a quiet Saturday afternoon. I’ve been here before on football Sundays when the place is packed outside the door and I’ve received better service.
Secondly, the food was pitiful. The French Dip Swiss had some foul odor/tasting cheese coated on top of some very very thin strips of meat that looked white and grey. I was okay with swapping that for another meal and that was the Sheppard’s Pie. The Sheppard’s Pie was very bland, flavorless, burnt on top and swimming in some vile gravy. It was highly unappetizing to look at it, let alone consume. The wings were overcooked and burnt to a crisp and the tacos were also flavorless. Four meals and they couldn’t get one of them right on a very slow day. On the flip side, the French Onion Soup and Onion Rings were barely above average, which brought my star rating up from a 1 to a 2.
The young girl at the check in desk was glued to her phone from start to finish while we ate, while the kitchen kept putting bag after bag of to go orders behind her. These bags sat there for 30+ minutes with nobody coming to pick them up. When I went up to her to bring my concerns to the kitchen, since there wasn’t a manager in sight, she appeared very bothered and mumbled “I’ll let them know,” and went back to being glued to her phone. Not a very good look for what used to be a very fine and professional establishment. (This encounter alone me back to leaving 1 star rather than a generous 2 star review)
Croxley’s used to be the best sports bar back in the day and the food was beyond stellar. Now, the food is inedible and the service is lackluster. Very disappointing.
(Also, the waiter Byron said he would take off the French Dip & Swiss since I took two bites of it and was appalled, yet left it on the check and had to remind him to remove it)