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Find your nearby Taco Bell at 7506 Westheimer Rd. in Houston. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Address and Contact Information
Address: 7506 Westheimer Rd, Houston, TX 77063
Phone: (713) 789-1972
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Yelper Lou MC
Watch out this Taco Bell near Voss Rd. Lots of transients begging for food. I hate being approached. Take out is best.
… moreDionna Johnson
Devin is such a patient and awesome employee. She was patient with me working the kiosk and even offered to take my order at the register. She was so polite and engaging. Me and her family member have the same name. If taco bell keeps her around, they’ll go far.
… moreModel Javan
Let this review serve as a public notice for anyone in Houston thinking about visiting this Taco Bell location. As someone who runs multiple businesses here in the city, and serves as CEO of a media and production company, I know firsthand what good service looks like. Even in industries where some of my employees don’t interact with a single customer all day, they’re still trained in customer service, professionalism, and brand integrity. Because that’s what good leadership looks like.
Taco Bell, take notes.
Here’s what happened:
I placed a mobile order, walked in, picked it up, no problem. The employee was great until I asked him to help me out with placing an order. Then I asked a simple question: “Since I’m already here, can I place one more order of two burritos and a water cup at the front counter?” I had my card ready and just wanted to avoid going back through the app. An employee was sitting directly in front of the register, literally doing nothing, and looked me dead in the eye and said, “We can’t do that.”
I clarified, thinking maybe I misunderstood. But no. He doubled down. “That’s not part of my job.” His exact words. Imagine that, someone hired to work at Taco Bell refusing to ring up an order because it’s supposedly not their responsibility to use the register.
This wasn’t a training issue. It wasn’t a technical issue. This was an attitude issue. He simply didn’t want to do it. When I said, “It sounds like you don’t want to work,” he got defensive and started arguing with me. The situation escalated when he continued making comments about me while I was still in front of him, and when I asked for his name, he refused to give it. After I started talking to Victoria, he picked up a broom and finally started to clean.
Eventually, the manager on duty, Victoria, came out. She did help process the order after coming around the counter and using the kiosk, which was time consuming for someone who placed a mobile order on their break but l still thanked her for stepping in. But let’s be honest, she wasn’t exactly warm or welcoming either. No apology. No urgency. Just said yeah we don’t ring orders up here, we use the kiosk, then handled it and walked away. It’s as if this kind of behavior is normal at this location.
Well, it shouldn’t be.
The GM at this location has alway been respectful to me and even helps when his employees are back there just talking and chopping it up.
As someone who trains employees across multiple companies, including people who don’t even face the public, I can tell you that this level of customer disregard wouldn’t fly at any of my businesses or brands. If someone stands in front of you ready to pay, your job is to serve them. Period. Not argue. Not ignore. Not dismiss. And certainly not refuse service just because it’s inconvenient for you.
Taco Bell, this is not a kiosk-only store. You have a front counter. You have a POS system. You have a staff that needs to be reminded what customer service means.
There’s footage of this entire interaction on your store’s cameras, and I strongly encourage corporate to review it. I’m not writing this for a coupon or a call, as a matter of fact I will only be returning to speak to the GM face to face regarding this review. I’m writing this so the entire Houston community knows what kind of service to expect here. This location has no excuse for the kind of lazy, disrespectful behavior I experienced.
To locals in the area: Skip this spot. There are plenty of other Taco Bells and fast food restaurants nearby where your time, energy, and money will be appreciated, not dismissed.
To Taco Bell: When a CEO of multiple businesses has to take time out of his day to publicly educate your staff on how to do the bare minimum, you’ve got a bigger issue than just one bad shift.
Do better, Taco Bell.
… moreTaco Bell, take notes.
Here’s what happened:
I placed a mobile order, walked in, picked it up, no problem. The employee was great until I asked him to help me out with placing an order. Then I asked a simple question: “Since I’m already here, can I place one more order of two burritos and a water cup at the front counter?” I had my card ready and just wanted to avoid going back through the app. An employee was sitting directly in front of the register, literally doing nothing, and looked me dead in the eye and said, “We can’t do that.”
I clarified, thinking maybe I misunderstood. But no. He doubled down. “That’s not part of my job.” His exact words. Imagine that, someone hired to work at Taco Bell refusing to ring up an order because it’s supposedly not their responsibility to use the register.
This wasn’t a training issue. It wasn’t a technical issue. This was an attitude issue. He simply didn’t want to do it. When I said, “It sounds like you don’t want to work,” he got defensive and started arguing with me. The situation escalated when he continued making comments about me while I was still in front of him, and when I asked for his name, he refused to give it. After I started talking to Victoria, he picked up a broom and finally started to clean.
Eventually, the manager on duty, Victoria, came out. She did help process the order after coming around the counter and using the kiosk, which was time consuming for someone who placed a mobile order on their break but l still thanked her for stepping in. But let’s be honest, she wasn’t exactly warm or welcoming either. No apology. No urgency. Just said yeah we don’t ring orders up here, we use the kiosk, then handled it and walked away. It’s as if this kind of behavior is normal at this location.
Well, it shouldn’t be.
The GM at this location has alway been respectful to me and even helps when his employees are back there just talking and chopping it up.
As someone who trains employees across multiple companies, including people who don’t even face the public, I can tell you that this level of customer disregard wouldn’t fly at any of my businesses or brands. If someone stands in front of you ready to pay, your job is to serve them. Period. Not argue. Not ignore. Not dismiss. And certainly not refuse service just because it’s inconvenient for you.
Taco Bell, this is not a kiosk-only store. You have a front counter. You have a POS system. You have a staff that needs to be reminded what customer service means.
There’s footage of this entire interaction on your store’s cameras, and I strongly encourage corporate to review it. I’m not writing this for a coupon or a call, as a matter of fact I will only be returning to speak to the GM face to face regarding this review. I’m writing this so the entire Houston community knows what kind of service to expect here. This location has no excuse for the kind of lazy, disrespectful behavior I experienced.
To locals in the area: Skip this spot. There are plenty of other Taco Bells and fast food restaurants nearby where your time, energy, and money will be appreciated, not dismissed.
To Taco Bell: When a CEO of multiple businesses has to take time out of his day to publicly educate your staff on how to do the bare minimum, you’ve got a bigger issue than just one bad shift.
Do better, Taco Bell.
Micah
‘eh’ is a good way to describe my experience.
First of all, the bathrooms were “out of order”….both of them. Which is a violation of restaurant establishment code. You need to have at least 1 functioning restroom for a dining room to be open at a restaurant.
Also, with the new “kiosk ordering”, it just felt empty and non-catering inside. No one at the front to greet you. I never saw an employee until one quickly put my food on the counter, then once again went to the back.
However the food came out quickly and was quite good. Hot, fresh and fast. The tea wasn’t the best but definitely not bad.
I probably would not return unless I was in the area and craving taco Bell. There are plenty of eating places around I feel may be more welcoming.
… moreFirst of all, the bathrooms were “out of order”….both of them. Which is a violation of restaurant establishment code. You need to have at least 1 functioning restroom for a dining room to be open at a restaurant.
Also, with the new “kiosk ordering”, it just felt empty and non-catering inside. No one at the front to greet you. I never saw an employee until one quickly put my food on the counter, then once again went to the back.
However the food came out quickly and was quite good. Hot, fresh and fast. The tea wasn’t the best but definitely not bad.
I probably would not return unless I was in the area and craving taco Bell. There are plenty of eating places around I feel may be more welcoming.
badih nassar
Unfortunately it was not accepted. We got the order through door dash, The food was cold, the potatoes in the soft taco was very poor and fried at least 2-3 hours ago and the nachos bell grande was worst, you can obviously tell how old the frying oil. Very disappointed, even though some Taco Bell store are way better and different
… moreangel magana
Drive-through attendant was very nice with a great attitude, but they only gave me one sauce for a nine dollar meal. I thought it was just kind of messed up.
… moreWorkin Vacation
It was slow ordering, forced to use kiosk by young man behind the register, I had to wait almost 10 minutes to get the bathroom unlocked again by the same worker probably another 10 minutes waiting on our food and definitely wasn’t fast the food was okay and the service was not up to par, hope this location does better will not recommend nor return
… moreAmit Jain
Liked the store the best part is their self service kiosk. There are lot of vegetarian options and the self service kiosk allows you to choose veggie mode that filters out to show only veggie options. The store is clean and the staff is very friendly.
… moreShan Houston
One of worst Taco Bell to go to. And experience not welcoming . People seems like don’t want work here and counter top table are dirty and filthy
Regret that u stop here and buy food
… moreRegret that u stop here and buy food
Taniesha Anderson
I went and tried the apple empanada, omg it was so good. I waited over 10 years for those things to come back I just hate that they’re $3 now it should be back to $1
… more