


Chipotle Springboro is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Springboro, OH
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Reviews
Walked in a little before 10, closing is 11pm per Google and the giant sign on their door, workers were all sitting down eating and all of the food was pulled. When I asked “are you guys closing?” I was told they were just “prepping” for close – mind you I was NOT the only customer in there. I counted 4 in the short time it took to slop together my “burrito”.
Ah yes…the food, as I was hastily asked what I wanted as if I were more of an annoyance than a paying customer, interrupted before having the chance to answer each time, each topping was slapped on that poor burrito as if that tortilla was her worst enemy and she wanted to make sure every part of the process hurt, to the extent of making it to the meat and initially putting more juice than anything into the thing, all with an “oops” to add insult to injury. After the rice and the meat, I was asked “are you going to want anything else in this?” As if it’s a normal thing for most customers to just skip the other half of burrito contents all together. I remained polite and said “yes please: can I get corn, sour cream, and cheese?” Which further annoyed the burrito beater, and caused a brief, awkward absence with the checkout girl rushing me over to pay as not to see what’s happening. It ended up a meat flavored rice, sour cream, and cheese burrito more than anything. (Two photos show two stages)
After she came back, and punched a triple dose of cheese on there, she folded and beat on repeat to make it shut (the counter was disgracefully dirty btw) and TOSSED the battered, blemished, and bruised burrito down the line….at which time the checkout girl to the only napkin that WOULD HAVE been in my bag and cleaned the outside of the wrapper up just so she could put it in the bag. She was a bit condescending at this point as she saw me taking pictures during her coworkers absence, but at least she tried to be nice.
To put it bluntly, you’re obviously open until 11 for a reason, and customer service should be as well. You’re handling people’s food and they’re paying you for it. I suggest the burrito artist take her aggression out elsewhere or find another line of work, because this was ridiculous.