Shanice Swann
I placed an order a whole hour ahead of time just to ensure it would be 100% ready when I get off of work late night. I wait in an insanely slow line that only has a few cars just to finally get to the window, and the “system canceled the order so we never made it”. Ok. System canceled the order but it made sure to still take the dollars lol.
… morePejhan Norouzi
I stay in drive through two or three times to pickup my order several times. The behavior of employees are very badly and rudely. I’m a delivery driver and I picked up orders from most of restaurant in richmond. I can confidently say that this place has the worst service in Richmond.
… moreChris L
2/26/26 Late night staff was perfect. I went about a half hour before closing and they were nice and the food was good.
… moreLactose M
They left their open sign on, on New Year’s Eve even tho they closed early that day. Ppl have been wrapped around the building all night js to realize they closed. We sat in line for half an hour before we found out.
… moreReyne Harris
New look, who dis…okay Taconna A. Bell! When I come to this location they’re always kind, patient and efficient. My only complaint is with Taco Bell as a whole… Y’all wanna bring back every thing but the volcano taco and burrito.. And (raises my hand in a threatening way) stop taking the nacho fries off!! It’s a safe food for my autistic child, aight I’m done
… moreLauren Jacobs
I was in the drive thru, oh lord. I heard two employees yelling at each other, one was yelling leave him alone. Is this a restaurant or a day care. Ill be notifying corporate about this. If you cant work then dont get a job.
… moreBailey
Do not order ahead here. Yesterday night I got stuck in the drive through line. It was at an absolute standstill and they locked the doors when people were going inside to ask about their orders.
This happened about a month ago too. I thought it was a one-off but apparently not :/
… moreCory Butler
worst Taco Bell I’ve ever been to. I can drive three miles up broad street to the next Taco Bell and get my food faster than if I waited here. I believe the only good reviews are from the employees because it’s the same thing every time I try to give this place a shot. Pathetic unfortunately 🙁
… moreRonak Chavda
NO SAUCE! Like most of people, I like to eat at Taco Bell because of their sauce choices. This particular location don’t have any sauces and they don’t mention it until your order is handed over to you. If it matters then avoid coming this location.
… moreMckayla Madden
⭐ 1 Star – Requesting a Refund Due to Poor Quality & Careless Preparation
I visited Taco Bell at 5811 W Broad Street, Richmond, VA 23230, on Sunday, the 16th, around 7:30 PM, and had one of the worst fast-food experiences I’ve ever had.
My order included:
• Mexican Pizza Combo (with a soft supreme taco)
• Grilled Cheese Burrito with Jalapeños
• Crunchy Supreme Taco
• Two Baja Blasts
The quality and presentation were absolutely unacceptable:
• The crunchy taco was broken and falling apart before I even touched it.
• The soft supreme taco was smashed and stuffed into the bag like an afterthought—completely inedible.
• The Mexican Pizza was a total mess—it wasn’t even cut, just thrown in whole.
• The meat tasted off, nothing like the usual Taco Bell flavor.
For what I paid, this was beyond disappointing. I am requesting a refund because the food was simply not edible. I hope this location improves its quality control because this was unacceptable.
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