
Address and Contact Information
Address: 20 E Golf Rd, Schaumburg, IL 60173
Phone: (847) 610-3992
Website: http://www.tljus.com/
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TOUS les JOURS: French Asian Bakery – Freshly Baked Everyday
Tous Les Jours, 20 E Golf Rd, Schaumburg, IL 60173, US – MapQuest
Order Tous Les Jours – Schaumburg, IL Menu Delivery [Menu & Prices]
Reviews
I have been a loyal customer of this bakery for **many years**, consistently buying your pastries and cakes. Today, however, I had an experience that has soured my opinion and left me incredibly disappointed.
My order was a mango cake, and I was in line right after another customer who ordered the exact same item. I observed that the customer ahead of me was given a **fresh cake from the back freezer** (which is expected for quality), but when it was my turn, the older woman, who I assume is the **manager**, immediately handed me the **display cake from the front refrigerator**.
When I politely asked for a fresh cake from their back supply, just like the previous customer received, the manager refused to address me directly. Instead, she began **scolding the young girl in Korean language to give me the front-shelf cake. She couldn’t even make eye contact with me as she insisted on handing me the inferior, displayed product. I felt that I was being intentionally given a less-than-fresh cake because of my non-Korean background.
I initially took the cake, but the quality of the display cake was clearly poor—the mango fruit already had black spots. I returned two minutes later for a refund, but the manager had left. Thankfully, one of the younger girls behind the counter immediately understood the issue. After I pointed out the spoiled fruit and stated I did not want the display cake, she quickly and kindly retrieved a fresh cake from the back for me.
I shared with the young staff member that I recognized the manager’s actions were wrong and felt like I was being treated unfairly, perhaps because the manager thought I “would just take the bad batch and won’t say anything about it.” I truly feel bad for the two girls who were working. They seemed visibly embarrassed, ashamed by their manager’s behavior, and I believe they provided excellent customer service to rectify the situation.
This manager’s discriminatory and dishonest treatment of a long-time customer is unacceptable. It’s a shame that such a beautiful bakery with good products is being let down by the unprofessional and poor ethics of its management. I hope the owners address this behavior immediately, as it is damaging the reputation that the excellent younger staff are working hard to maintain.
I want to thank the girls for saving at least a small bit of my experience. I am not sure if i still give them my business.
*** new place we found, to buy cakes and pastries, visit PARIS BAGUETTE instead. Try their mixed berry cake and mocha cake. Not too sweet and very delish! *** this bakery tous les whatever is not very welcoming if you’re not white or Korean, just be warned.
I am not giving them any of my business.
This weekend we came down again to spend the weekend in Schaumburg and stumbled upon Tous Les Jours. It was so amazing! Every option picturesque. The fruit was perfectly fresh. Every bite was delicious.
I have recommended Tous Les Jours to every friend of mine that I know. We can’t wait to come back down and visit again.