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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Address and Contact Information
Address: 1305 Locke Dr, Bourbonnais, IL 60914
Phone: (815) 932-5600
Website: https://www.steaknshake.com/locations/il-bourbonnais-locke-road/
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Order and Reservations
Order: Order online
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Steak Frank Combo. 100% All Beef Steak Frank topped with ketchup and mustard. Served with 100% Beef Tallow Fries™ and a drink. Best Seller. $10.49.
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Reviews
B J
TLDR: hit or miss
Below is my review from when I visited on a Wed a few weeks ago. Last Fri, we decided to go again because our last experience was so great. This time was not like last, unfortunately. The food was still good, minus a hair being in my fries. I wanted to say something, but didn’t. We expected to get shakes in the big glasses since we were dining in, and we were handed to go cups at our table. After asking why we got to go cups, the guy said, “we just aren’t doing the glasses right now. Sorry.” My only guess is the employees working this day just didn’t want to clean the glasses. It just wasn’t the same atmosphere at all this time.
Previous review: I haven’t stopped in here for about 10 years. I’ve heard mixed reviews about it. My mother and I decided to check it out.
Our experience was amazing! The place was very clean/organized. Staff was friendly/helpful. The burgers and shakes were absolutely delicious!! I asked for extra pickles on my burger and actually received extra pickles! I asked for extra cherries with my shake and received extra cherries! Most restaurants don’t pay attention or acknowledge those requests. The manager, Christine, brought out our food and was very kind. She is doing a great job with this restaurant! I can’t wait to go back!
… moreBelow is my review from when I visited on a Wed a few weeks ago. Last Fri, we decided to go again because our last experience was so great. This time was not like last, unfortunately. The food was still good, minus a hair being in my fries. I wanted to say something, but didn’t. We expected to get shakes in the big glasses since we were dining in, and we were handed to go cups at our table. After asking why we got to go cups, the guy said, “we just aren’t doing the glasses right now. Sorry.” My only guess is the employees working this day just didn’t want to clean the glasses. It just wasn’t the same atmosphere at all this time.
Previous review: I haven’t stopped in here for about 10 years. I’ve heard mixed reviews about it. My mother and I decided to check it out.
Our experience was amazing! The place was very clean/organized. Staff was friendly/helpful. The burgers and shakes were absolutely delicious!! I asked for extra pickles on my burger and actually received extra pickles! I asked for extra cherries with my shake and received extra cherries! Most restaurants don’t pay attention or acknowledge those requests. The manager, Christine, brought out our food and was very kind. She is doing a great job with this restaurant! I can’t wait to go back!
Sweat Less Travel
We’ve been back a few times since our last visit a year ago, and we’re happy to say the experience has definitely improved! The food quality is much better—hot, fresh, and consistently tasty. The staff were friendly and efficient with our order, which made for a pleasant dining experience.
That said, we did encounter a very dirty restroom during this visit, which was disappointing. Clean facilities are an important part of the overall experience, so we hope management addresses this soon.
All in all, a much better showing than last year. With a little more attention to cleanliness, this location could really shine.
… moreThat said, we did encounter a very dirty restroom during this visit, which was disappointing. Clean facilities are an important part of the overall experience, so we hope management addresses this soon.
All in all, a much better showing than last year. With a little more attention to cleanliness, this location could really shine.
Robyn’s Culinary Adventures
Steak ‘n Shake: Hit and Miss
The crew at Steak ‘n Shake was undeniably enthusiastic and efficient. My burger was a flavorful delight, showcasing the classic charm of the restaurant. However, the dining experience was somewhat marred by a few issues.
The fries, unfortunately, were served cold, a disappointing contrast to the warm, juicy burger. Additionally, the absence of caffeine-free diet drinks was a noticeable omission. The restaurant’s cleanliness was inconsistent, with spotless bathrooms juxtaposed against a dirty dining area. The floors and walls could certainly benefit from a thorough cleaning. While I enjoyed the taste of the fries, the portion size for the “large” order felt underwhelming, especially when compared to the generous kids’ meal fries. I didn’t notice that the staff walked out and delivered everybody’s order to their table but mine. There was no rush in service to explain this.
Despite these drawbacks, the friendly service and tasty burger left a positive impression. With some attention to detail, this Steak ‘n Shake could elevate its overall dining experience. Would I give them another try, absolutely. Who doesn’t have a bad day once in awhile.
… moreThe crew at Steak ‘n Shake was undeniably enthusiastic and efficient. My burger was a flavorful delight, showcasing the classic charm of the restaurant. However, the dining experience was somewhat marred by a few issues.
The fries, unfortunately, were served cold, a disappointing contrast to the warm, juicy burger. Additionally, the absence of caffeine-free diet drinks was a noticeable omission. The restaurant’s cleanliness was inconsistent, with spotless bathrooms juxtaposed against a dirty dining area. The floors and walls could certainly benefit from a thorough cleaning. While I enjoyed the taste of the fries, the portion size for the “large” order felt underwhelming, especially when compared to the generous kids’ meal fries. I didn’t notice that the staff walked out and delivered everybody’s order to their table but mine. There was no rush in service to explain this.
Despite these drawbacks, the friendly service and tasty burger left a positive impression. With some attention to detail, this Steak ‘n Shake could elevate its overall dining experience. Would I give them another try, absolutely. Who doesn’t have a bad day once in awhile.
Weslee Imrisek
Ordered via doordash and paid for direct delivery so my food would be hot and fresh. Fries were VERY old. I work in fast food and I know for sure these timed out a long time ago. Nowhere close to fresh. For the price I’m paying, I would at least expect fresh food (or at the very least, food not past its hold time).
… moreErik Luna
Locked doors pull to drive thru to ask to be let in. Can’t drive an ambulance through the drive thru. Told “there’s no cash or card accepted”. What do you accept? Trading goats? Next time, I’ll park my rig by the speaker and walk through the drive-thru. Should I bring a dozen eggs or bitcoin to trade?
… moreBruce Carroll
The experience is completely de-humanized. You are REQUIRED to order through a kiosk; no human to take your order and no register if they wanted to. You’ll get a QR code to scan for your beverages and there is a timer. You are allowed ONE refill per beverage. I’ve rated the food a 3, but honestly, after having experienced the thoroughly sanitized atmosphere, who cares what the food tastes like?
… moreVictoria Elizabeth
Every time me and my family (of 7) have gone here we’ve had such a great experience! Tonight my family and I had issues with the kiosk and one of the workers names Christine went above and beyond to help us and figure it out. Checked on us multiple times and another worker even went as far as to make me a whole new shake because I received the wrong size. 10/10 on the employees and the whole experience.
… moreShannon Rodriguez
Ordered from the drive through, was told to pull around front to wait 5-7 minutes for chicken tenders. The lady at the window was very rude, we go to the front and wait 25 minutes for them to forget one of our drinks and our food was cold!
… moreBrandy Andrews
Worst experience ever. If I had to compare it to another diner, White Castle in Bradley, even they’re better.
My mother and I walk in, no one greeted us, but they looked at us. Had to order at a kiosk, ridiculous. No servers anymore, so that’s sad, we loved the smiling faces. The amount of people that walked out after they asked the cook if they had to use the kiosk and he said yes was just… wow.
The floors were filthy and there wasn’t a single clean table. We sat at a dirty table, but it was cleaner than most there.
No one brings your food to you, they call your name and number (inaudible, I might add) and you have to go up and get it!
Also, we were about to leave and the two cooks were asking where their cigarettes were, like we wanna hear that while we just finished eating. Keep that talk for the back.
The food was good, but it wasn’t even hot, it was almost less than room temp in my opinion. This is the first time we’ve been to a S&S in YEARS and we will NEVER come back.
… moreMy mother and I walk in, no one greeted us, but they looked at us. Had to order at a kiosk, ridiculous. No servers anymore, so that’s sad, we loved the smiling faces. The amount of people that walked out after they asked the cook if they had to use the kiosk and he said yes was just… wow.
The floors were filthy and there wasn’t a single clean table. We sat at a dirty table, but it was cleaner than most there.
No one brings your food to you, they call your name and number (inaudible, I might add) and you have to go up and get it!
Also, we were about to leave and the two cooks were asking where their cigarettes were, like we wanna hear that while we just finished eating. Keep that talk for the back.
The food was good, but it wasn’t even hot, it was almost less than room temp in my opinion. This is the first time we’ve been to a S&S in YEARS and we will NEVER come back.
Maeva Winge
My burger was very good and i understand we went on new years and it was probably hectic but i asked if i could get a cup of chili they said yes and charged us for it but we did not get it. We went over what i wanted in the chili and everything.
… more