Krystal is the south’s original quick-service restaurant chain located in the heart of Gallatin, TN. Known for its signature square burgers, juicy chicken sandwiches, and hearty breakfast, Krystal has been a staple in the community for many years. Whether you’re in the mood for an early breakfast, quick and satisfying lunch or a late-night snack, Krystal is the perfect spot. With its friendly atmosphere and classic American menu, Krystal is sure to become your new favorite restaurant. So come on down to Krystal in Gallatin, TN and experience the classic taste that has been loved for generations.
Longtime fast-food chain serving square burgers on steamed buns, plus breakfast items & kids’ meals.
Address and Contact Information
Address: 261 W Broadway, Gallatin, TN 37066
Phone: (615) 452-0723
Website: https://locations.krystal.com/tn/gallatin/261-w-broadway-st
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Gallatin, TN | Krystal Restaurants
Krystal is the south’s original quick-service restaurant chain located in the heart of Gallatin, TN. Known for its signature square burgers, juicy chicken …
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Krystal, Gallatin. 963 likes · 685 were here. Known for our signature square burgers, juicy chicken sandwiches, and hearty breakfast!
Reviews
Donald Smith
Got a sack full, some of them were dried up and hard. One of the buns looked almost moldy. Coke zero drinks were probably out of syrup, No flavor. Fries were good though. Asked the drive thru guy for ketchup a few times and I guess he never heard me. Hope you guys have a better day!
… moreGray Strickland
If I could leave a negative one I would.I ordered twice tonight on doordash.From this restaurant, each time was a twelve pack of crystals with clear instructions.No, mustard, no onions, no pickles both orders.Two separate orders had mustard, onions and pickles on it.I don’t understand how hard it is to make a cheeseburger when the instructions are clearly written on the order.And these are the people that want more than minimum wage.Now, I understand why they don’t get it. And apparently nobody knows how to answer the phone here.I called multiple times even after the first order was wrong.I tried to call back when my second order went through to ask them.Please make them right, but nobody answers the phone
… moreAustin Harris
They do not care about your order. My wife orders something because she’s not able to drive, I work full time. She orders a 4 cheese Krystal’s meal and 2 chicken Krystal’s. Gets absolutely no Krystal’s, a drink, and a small onion rings. How hard is it to read an order ticket. How hard is it to put what we order in a bag? Cmon Krystal’s do better. I say fire all of them and just put up a different fast food place or they actually learn how to run a fast food joint. Looks like you’ve “missed the mark” a bunch of times.
… moreTamaran Pooler
WORST EXPERIENCE EVER!!! I would give 0 stars if I could. They only had 1 lady working. And some lady off the street came in with all kinds of stuff, didn’t look clean, walking around behind the counter, and didn’t work there. Food was way too salty, biscuits still doughy, bacon and sausage not done, gravy was like water. We ended up throwing it away and going somewhere else. The only positive thing is at least the lady washed her hands before making the food. I use to love going to Krystal’s but it seems like you can get 2 different types of Krystal’s, Crystals. I complained on the website and this is the response from the GM.
… moreLaCasta Hodge
As many years as I have as a manager in this business, I am still shocked at what I just witnessed. I have NEVER seen such rude hateful employees in my life. ZERO eye contact! They he employee was a shift leader or had some type of management, I was afraid to ask to be honest. He answe the drive thru using these exact words “welcome to Krystal. I will not be taking any more orders until I get out the ones I have” then hit the button so the customer couldn’t even speak back. He took the man’s order that was in front of me. He literally never even look d at the guy. Never a hello, never a word. He just got his order and walked over to the drive thru register to enter said order. Now let’s talk about cleanliness. Immediately upon entering the building it smelt like roach spray. The floors are nasty! Not just in the lobby but in the kitchen area. The milk shake machine was not out together and it is noon on a Friday. The counters in the kitchen were all dirty. I really wanted a Krystal. But after witnessing all of the above, I changed my mind. This place used to be a great place to stop and have a snack or take a bag of Krystal’s home for dinner. Now you couldn’t pay me to eat here. I would love to know who owns this franchise. It sure has done a 360 and NOT in a good way!
… moreBrett jones
Dishartning to see Krystal underperform like this. I have been eating here for as long as i can remember. I have been living away from central Tennessee for over 40 years but every time I come back to visit, my first stop is Krystal. I do that religiously. It took less than a minute to receive my order. if they would have been freshly made, that would have been great, but these were sitting in a warmer for who knows how long. By the time i got them home, so soggy they were in-edible. After what I was served last night, I will have to forgo that tradition. Obviously, the pride that is involved in making sure you’re paying customers receive a quality product isn’t important. Sad..
… moreNichole Graham
I pulled up to the speaker to order at 11:19 p.m. I was not even greeted until 11:27 I ordered 12 crystals with cheese at 11:41 I assumed it would be hot because I had to wait they were not even warm they were cold cold cold I didn’t get a receipt I ordered a drink and I didn’t get that either.
… moreNick “Murdic3k” Murdic
This Krystal location was the first Krystal location I’ve been to in a long time that didn’t have a 30 minute plus wait. The workers were friendly and pleasant and my order was prepared in an expeditious fashion. I am more than pleased with my experience here today.
… moreStephanie Jo
We have been going to this krystal for years. The last couple of years it has went way down hill. The food is never fresh, at least 3 times didn’t get pickles on any of the 24 krystals I ordered, pulled up to the drive through one day and they had turned the speaker on and someone cussing and talking in the background then acted shocked when they noticed the speaker on. To top it all off my daughter and I decided to go inside to eat and it smelled like a dirty bathroom. We just left and ate somewhere else. We will not be back unless there are drastic changes. Not to mention the prices!! It’s just crazy. We have been getting white castle instead.
… moreChristian Morris
Sat over 5 minutes at the drive thru speaker waiting to place an order while there were no other customers on the property. Employees all just talking behind the counter. Do better. No wonder there was no customers here.
… more