Nesse Tuttle
Decided to try the Ames Pancheros for the first time as a late night snack and safe to say I was disappointed. I put an online order in, it wasn’t ready at the time (but that isn’t much of an issue since they were short staffed). The person at the register was nice.
My main issue is with the portion size. I got a burrito bowl for my little snack. I received the bowl and was astounded. It was 1/4, maybe 1/3, full. I could very well see the bottom of the dish. Alongside the astounding portion size, it was missing my queso (which I paid $2 for???).
Safe to say that chipotle is better than pancheros in both food and portion sizes.
… moreRhonda Joens
Ordered 2 plain cheese quesadillas and a side of chips at 11:37pm, was advised order would be ready at 11:47, store closes at midnight. Went in to pick up order at 11:46 and was advised that they would have to refund me because they ran out of “everything” at 9:30pm. How do you run out of literally everything at 9:30pm and continue to stay open until midnight? I was refunded for the order and given an expired coupon for a free burrito, which is not what was ordered.
I question how many customers were turned away before me.
What’s even better, after leaving without any food, I decided to order Casey’s down the road where I saw a Pancheros employee giving someone in Casey’s food in a Pancheros bag. This would have been within 10 minutes of Pancheros having closed. Not sure what there would have been to give away for food if they had run out of everything.
… moreMax Petzenhauser
hospitality of the staff is commendable. The manager of this establishment actually paid out of his own pocket when the card machine shut off. Shows the quality of person and type of leader it takes to make a business more than transactional . Truly made my day and will be returning a million or so
more times.
… moreRusty Razor
Terrance is great. He took my “OK” experience and transformed it into amazing! The other employees were also warm and hospitable. Definitely get queso on the burrito. It’s worth the extra charge.
… moreLeo Vang
LMFAO SO IM FROM OUT OF STATE !!! WENT TO GO GRAB SOME AND PORTION WAS LIKE CHIPOTLE LMFAO !!! I ASK FOR MORE MEAT AND GIRL THAT WORKS THERE GAVE ME 4 EXTRA SMALL AS PIECES OF MEAT LMFAO IM SO DEAD !!! WHEN MY CO WORKER SAW THE DISHES !!! I SHOULD Have JUST WENT TO A MEXICAN RESTAURANT LOL. !!!! HORRIBLE!!!
… moreDaniel Pixley
Food is great, way better than Chipotle. Service is up or down depending on the staff of the season (great right now). They do run out of ingredients regularly.
… moreLisa Norris
I love there burritos and the other stuff you can put in them. The service was awesome. And the customer service is always great. Love the food. Thank you
… moreKayla Valentine
Dug a barcode tag out of my queso. I tried to call four times to let them know, but the call wouldn’t go through for some reason.
… moreSha Lam
I clearly asked them not to include rice, but they decided not to follow instructions—this is the second time they’ve done this! My $20 was totally wasted, and when I contacted them, they did nothing. I don’t recommend this place!
… moreSeth Dillinger
JUSTIN SHOULD NOT BE IN CUSTOMER SERVICE. I went in around 8:30pm on 9/2/25. As soon as I get in the store, I’m receiving dirty looks from Justin. He rudely started my order and was giving his coworker some attitude right off the bat. After only about 5 mins, a large group of customers entered the store & he started dropping F bombs left and right, complaining the whole time. His coworker with a tree tattoo on his forearm started joining in with the cussing & F bombs. I have never seen or been treated this poorly at any other fast food restaurant. Justin had the nastiest attitude i’ve ever seen, towards customers & his own coworkers. If you want to eat here, I highly suggest that you don’t go at night unless you want to deal with terrible service. Those two employees brought down the whole vibe of the store, it had me and the other customers giving each other glances because of how horrible the service was. I enjoy the food here but probably won’t return with the way Justin was treating everyone!
… more