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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 11920 S Western Ave, Blue Island, IL 60406
Phone: (708) 371-6118
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Sharia Kennedy
I’ve been coming to this McDonald’s for a long time, but lately I haven’t been returning as often because the environment has become uncomfortable.
First, I want to say that not all employees are rude. In fact, the African-American employees I’ve interacted with have generally been polite, helpful, and professional. However, during morning visits, I’ve repeatedly experienced rude behavior and poor customer service from certain other employees. I’m not sure if it’s due to a language barrier or something else, but the tone, attitude, and unnecessary delays at the register have made ordering feel stressful rather than routine.
As an African-American woman, I can’t help but notice that the service feels different at times, and that shouldn’t happen in a professional customer service setting.
Another major concern is the drive-thru. People are allowed to ask for money directly at the drive-thru speaker and at the payment window. Being approached for change before I can even order or pay for my food is very uncomfortable and inappropriate. Customers should be able to complete their transaction without being pressured or distracted.
Lastly, while I understand restrooms may be locked, the bathroom cleanliness has still been an issue on multiple visits.
I’m sharing this feedback because I used to enjoy coming to this location, but the recent experiences have made me hesitant to return. I hope management addresses these concerns so customers can feel comfortable and respected again.
… moreFirst, I want to say that not all employees are rude. In fact, the African-American employees I’ve interacted with have generally been polite, helpful, and professional. However, during morning visits, I’ve repeatedly experienced rude behavior and poor customer service from certain other employees. I’m not sure if it’s due to a language barrier or something else, but the tone, attitude, and unnecessary delays at the register have made ordering feel stressful rather than routine.
As an African-American woman, I can’t help but notice that the service feels different at times, and that shouldn’t happen in a professional customer service setting.
Another major concern is the drive-thru. People are allowed to ask for money directly at the drive-thru speaker and at the payment window. Being approached for change before I can even order or pay for my food is very uncomfortable and inappropriate. Customers should be able to complete their transaction without being pressured or distracted.
Lastly, while I understand restrooms may be locked, the bathroom cleanliness has still been an issue on multiple visits.
I’m sharing this feedback because I used to enjoy coming to this location, but the recent experiences have made me hesitant to return. I hope management addresses these concerns so customers can feel comfortable and respected again.
Omar Cendejaz
⭐️⭐️⭐️⭐️⭐️
Shoutout to Ray, the morning employee at the McDonald’s on 119th & Western. My girlfriend said it perfectly this morning — he’s genuinely the nicest and most competent employee at this location.
Ray is super smiley, welcoming, and incredibly accommodating. For once, we didn’t feel rushed, ignored, or like we were an inconvenience. Quite the opposite — he made us feel appreciated as customers, which honestly isn’t something we’ve felt here before.
Because of Ray, we actually want to come back more often. One person like him makes a huge difference, and management should take note. This is the kind of energy and customer service that keeps people coming through the door.
Give that man his flowers
… moreShoutout to Ray, the morning employee at the McDonald’s on 119th & Western. My girlfriend said it perfectly this morning — he’s genuinely the nicest and most competent employee at this location.
Ray is super smiley, welcoming, and incredibly accommodating. For once, we didn’t feel rushed, ignored, or like we were an inconvenience. Quite the opposite — he made us feel appreciated as customers, which honestly isn’t something we’ve felt here before.
Because of Ray, we actually want to come back more often. One person like him makes a huge difference, and management should take note. This is the kind of energy and customer service that keeps people coming through the door.
Give that man his flowers
Ismael
Very quick and simple, the food service was very easy to do since they understood my order correctly without me having to say it again and there were multiple seats to sit at
… moreDachia Allen
This location is extremely unprofessional and they always seem to get my order wrong. It’s so often that I had to make a review and I am not typically a person to take things this far but it’s truly out of hand please do better paying customers deserve quality service!
… moreTodd B
We ordered a Steak, Egg, and Cheese bagel (it was very good (hence the rating of more than one star) and a bacon, egg, and cheese biscuit without the egg and cheese. The biscuit had two small, overcooked pieces of bacon. Total cost was just over $14. Ridiculous!
… moreRamona Gentry
The mcdonald’s at a hundred nineteenth in western the last time I was there.The service was terrible.They were giving the wrong orders out.I was in the drive through.They gave me the wrong order.I had to go in and still had to wait twenty minutes. But the people were nice. I don’t eat it, but my grandkids love it.So this is where I end up
… moreSocrates Alexander
Worst experience in all my mclife. The young brother at the register was appropriately dressed and trained properly. The evening staff aside from homie with the face tats was horrible. No good customer service whatsoever. Food was nasty, attitudes were worst. Wouldn’t recommend anyone to apply, approach, appointment and/or not associate with this particular established location. Kedzie location is better.
… moreShaun Tallon
The general manager here is great, but the attitude of the employees is ridiculous. Even after pointing directly at the picture on the menu to confirm what I wanted, they still managed to make the order wrong. The customer service and attention to detail really need improvement.
… moreBlue
Some of the Workers seems very racist. At around 6:30 9/22 I went in to pick up a order small frame tall girl with long black hair just looked at me and continued play in her hair she talked to her coworker. I said excuse me several times and she still didn’t acknowledge me. Finally after a male worker told her to assist me she took the name for the pick up and just sat the bag down and walked away. Very poor customer service.
… moreNadia Von Minor
The fastest service McDonalds in the area. Keep up the good work! Fries fresh, food hot and line always fast
… more