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Address and Contact Information
Address: 1654 N Semoran Blvd Ste. 100, Orlando, FL 32807
Phone: (407) 674-8500
Website: http://flbakery.com/
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An Authentic Experience of Puerto Rican Culture
It all started with a dream, making the best bread in Central Florida. The rest is history and is baked every day. This dream, together, with our philosophy …
FL Bakery Restaurant
1654 North Semoran Blvd. Orlando, FL 32807. Teléfono (407) 674-8500 …
Locations – FL Bakery Restaurant
FL BAKERY ORLANDO ORLANDO · FL BAKERY Kissimmee Kissimmee · FL BAKERY ST. CLOUD ST. CLOUD.
Reviews
Stacy Lee Rodriguez
I ordered a custom cake based on an image that was advertised on their Instagram. The image showed a very polished, high-quality design.
Unfortunately, the cake I received looked significantly different from what was advertised.
I understand handmade items can vary, but this was not a small variation in detail, the overall finish, structure, and quality did not match the image used to sell the product.
When I raised my concern, the business declined to take responsibility or offer a resolution. All managers that I spoke to told me a different version. The day we got the cake was the day of the birthday , we called and spoke with Sirverio (one of the managers) and told us to go the next day and get a store credit and he was going to tell the manager of the next day so they knew about the store credit. When we got there MariCarmen refused to give us the store credit because we were supposed to bring back the cake when Sirveria DID NOT tell us that and just told us to use the cake and go the next day for the store credit. MariCarmen told us she was gonna call her upper managers to see what they could do for us because NONE of the managers say the same thinng and everyone says a different thing. MariCarmen never called us , shocking! We called her and she told is the excuse that she had lost our phone number but she had my dads, that lie doesnt make any sense. MariCarmen told us she was gonna call us with a follow up and she never did and its been 3 days now. We asked MariCarmen to speak with the business owners and she ignored our request. She is VERY UNPROFESSIONAL AND A LIAR. MariCarmen doesn’t care about the costumers. I was disappointed by the lack of accountability and transparency, especially since the advertised image appears to be heavily edited or Al-generated and this was not disclosed.
I’m sharing this so other customers can make an informed decision before ordering.
I will show the image they posted on their instagram which appears to be AI and the image of the cake we received.
If you guys care about what your cake will look like for your birthday dont order it from here because they will make a design thats ugly and they wont take accountability about it.
$50 that we wasted on a cake that was not what we ordered!
… moreUnfortunately, the cake I received looked significantly different from what was advertised.
I understand handmade items can vary, but this was not a small variation in detail, the overall finish, structure, and quality did not match the image used to sell the product.
When I raised my concern, the business declined to take responsibility or offer a resolution. All managers that I spoke to told me a different version. The day we got the cake was the day of the birthday , we called and spoke with Sirverio (one of the managers) and told us to go the next day and get a store credit and he was going to tell the manager of the next day so they knew about the store credit. When we got there MariCarmen refused to give us the store credit because we were supposed to bring back the cake when Sirveria DID NOT tell us that and just told us to use the cake and go the next day for the store credit. MariCarmen told us she was gonna call her upper managers to see what they could do for us because NONE of the managers say the same thinng and everyone says a different thing. MariCarmen never called us , shocking! We called her and she told is the excuse that she had lost our phone number but she had my dads, that lie doesnt make any sense. MariCarmen told us she was gonna call us with a follow up and she never did and its been 3 days now. We asked MariCarmen to speak with the business owners and she ignored our request. She is VERY UNPROFESSIONAL AND A LIAR. MariCarmen doesn’t care about the costumers. I was disappointed by the lack of accountability and transparency, especially since the advertised image appears to be heavily edited or Al-generated and this was not disclosed.
I’m sharing this so other customers can make an informed decision before ordering.
I will show the image they posted on their instagram which appears to be AI and the image of the cake we received.
If you guys care about what your cake will look like for your birthday dont order it from here because they will make a design thats ugly and they wont take accountability about it.
$50 that we wasted on a cake that was not what we ordered!
Eric Lugo
Like visiting my mom. What delicious food and what a great price. Could spend more for a burger elsewhere. This was so many time better. Great selections and tons of deserts. Highly recommend.
… moreJose Carmona
IMPORTANT!!! READ for you peace of mind
Today I went to FLORIDA BAKERY to have breakfast with my family. Once I placed the order and paid, I sat down to wait. After a while, one of the employees called over some of my relatives to notify them that the hot chocolate ☕️, we ordered was unavailable.
Since the person who ordered it doesn’t drink coffee or soda, we asked how they could help us and suggested a cup of orange juice instead. The employee went to check with the manager on duty and returned to tell us that we would have to pay a $1.50 difference.
We explained that the $1.50 wouldn’t be an issue if it were our mistake, but we were never informed that the product was out of stock during the ordering process. It wasn’t until after we had paid and were waiting that they told us. We told the employee that the establishment should cover that cost since it was their error for not updating us on the lack of availability.
Seeing their refusal, I immediately requested to cancel the order and get a refund. The employee never tried to advocate for us as customers. She went back to the manager, who—without hesitation—canceled the order instead of looking for an alternative. It is unbelievable that a manager would rather lose a $30 order and a customer over $1.50. That is not customer service.
To make matters worse, I don’t live in the area; I live an hour away and stopped by based on a recommendation. It was the worst experience I’ve had at an establishment. It’s a shame to receive this kind of treatment from one Latino to another. This is why businesses often have to close their doors—not for lack of support, but because of poor service.
We ended up having breakfast at their competitor right across the street (initials: TB). It’s incredible that a manager, knowing there is a competitor right in front of them, would ruin a customer’s morning over an internal error. That manager needs intensive training on customer service and what it means to go the “extra mile” for those who keep the business running and pay their payroll.
… moreToday I went to FLORIDA BAKERY to have breakfast with my family. Once I placed the order and paid, I sat down to wait. After a while, one of the employees called over some of my relatives to notify them that the hot chocolate ☕️, we ordered was unavailable.
Since the person who ordered it doesn’t drink coffee or soda, we asked how they could help us and suggested a cup of orange juice instead. The employee went to check with the manager on duty and returned to tell us that we would have to pay a $1.50 difference.
We explained that the $1.50 wouldn’t be an issue if it were our mistake, but we were never informed that the product was out of stock during the ordering process. It wasn’t until after we had paid and were waiting that they told us. We told the employee that the establishment should cover that cost since it was their error for not updating us on the lack of availability.
Seeing their refusal, I immediately requested to cancel the order and get a refund. The employee never tried to advocate for us as customers. She went back to the manager, who—without hesitation—canceled the order instead of looking for an alternative. It is unbelievable that a manager would rather lose a $30 order and a customer over $1.50. That is not customer service.
To make matters worse, I don’t live in the area; I live an hour away and stopped by based on a recommendation. It was the worst experience I’ve had at an establishment. It’s a shame to receive this kind of treatment from one Latino to another. This is why businesses often have to close their doors—not for lack of support, but because of poor service.
We ended up having breakfast at their competitor right across the street (initials: TB). It’s incredible that a manager, knowing there is a competitor right in front of them, would ruin a customer’s morning over an internal error. That manager needs intensive training on customer service and what it means to go the “extra mile” for those who keep the business running and pay their payroll.
Esther Leach (Stella)
We love FL Bakery! Coming back from my specialist appointment a few days ago we stopped here for a quick lunch and they had more to offer that’s to say the least! They have cakes, pastries, and all type of delectables that you can think of….along with an entire menu of Latin food, which are served in platters with an option choice of an entry or meat and two sides. They are very generous with the servings! Today I had to go back it was that good!!! I also snagged some awesome photos. Enjoy! This will surprise you!
… moreLina Serra
I’m back to leave a positive review now that I no longer see Christian. I come in the mornings to get my regular meals and would like to address the girls are excellent at what they do. They’re nice, respectful, and attentive. Very content with the service here, the place is consistently clean and the food is always on point ⭐️ thank you
… moreLady Elisabeth
So my friend dragged me in here like it was her second home—and now I get it. This little Latin-owned gem off 436 is not just a bakery… it’s a full-blown bakery-buffet-breakfast-lunch-life experience. Walked in for a coffee, walked out with a tray of pastelitos, two plates of hot food, and a deep spiritual connection to their guava cake.
Everything is FRESH. Like, “just came out of Abuelita’s oven” fresh. The place is spotless, super family-friendly, and everyone greets you like you’re already part of the crew. The cakes? Magazine-cover beautiful. Instagram cried when I took a bite without posting first.
It was my first time, but definitely not my last. My friend calls this her go-to bakery, and now I’m seriously considering showing up for breakfast and lunch like it’s my job. Somebody warn my jeans.
… moreEverything is FRESH. Like, “just came out of Abuelita’s oven” fresh. The place is spotless, super family-friendly, and everyone greets you like you’re already part of the crew. The cakes? Magazine-cover beautiful. Instagram cried when I took a bite without posting first.
It was my first time, but definitely not my last. My friend calls this her go-to bakery, and now I’m seriously considering showing up for breakfast and lunch like it’s my job. Somebody warn my jeans.
Rochelle Cole
This place has the worst customer service I have ever experienced. My daughter and I came in on October 24 at 9:10am. My daughter just wanted a donut before school. It was not busy at all but as we waited we were completely ignored like we were not there at all. The ladies promptly served people who came in after us continuing to ignore that we were there. After 10 minutes we walked out with nothing. Yesterday I was recommending this place to friends but after today I will be telling people to stay far away and find a better bakery with better service. Do better Fl bakery!!!!
… moreWiem Grey
Very nice place for authentic Spanish flavor , everything is yummy and atmosphere is perfect for family gatherings or quick get together for a tasty hearty meal, tons of deserts and yesss! They have Tembleque , and video will show much more of sweets , they have a buffet of hot food where chicken , rice and other things ,
… moreErica Velazquez
So good made them part of our family traditions. For the holidays we only eat from here!!
… moreKristina Roman
Florida Bakery Review Orlando location
I visit this bakery frequently, and the food is generally good when available. However, a word of advice: avoid coming after 6 PM on weekends. While their hours may say they’re open until 10 PM, the hot bar is often picked over, and basics like white rice was not available or may have been sitting out for hours.
Unfortunately, the staff seemed more focused on cleaning up for the night than on providing customer service. We arrived around 7:20 PM, and their attitude was rude and disinterested. I could understand it if it were closer to closing time, but this was much earlier.
I’ve noticed multiple reviews mentioning poor customer service, and it seems management hasn’t addressed this issue.
Bottom line: The food is good, but the best food experience is before 5 PM. Evening visits will be disappointing!
… moreI visit this bakery frequently, and the food is generally good when available. However, a word of advice: avoid coming after 6 PM on weekends. While their hours may say they’re open until 10 PM, the hot bar is often picked over, and basics like white rice was not available or may have been sitting out for hours.
Unfortunately, the staff seemed more focused on cleaning up for the night than on providing customer service. We arrived around 7:20 PM, and their attitude was rude and disinterested. I could understand it if it were closer to closing time, but this was much earlier.
I’ve noticed multiple reviews mentioning poor customer service, and it seems management hasn’t addressed this issue.
Bottom line: The food is good, but the best food experience is before 5 PM. Evening visits will be disappointing!