Michael Richardson
Completely crap. This is the absolute worse Red Robin I’ve ever been to. Service was slow, the Southern Love Burger was absolutely trash. Literally tasted like the lettuce had been wilted for a week and there were about 5 unclean tables and no patrons when I entered to be seated. Last time I passed by this location was about a month ago and they were closed outside normal hours. An entire disgrace to the RR name. Smh. Honestly a solid waste of $22.
… moreAlcharon Steele
Connor is a greater server, great sense of humor and very accommodating. Stores got a nice vibe and a lot of the servers seem friendly. Great atmosphere, I presonally ordered the pop pop and southern grill burger, well done and tastes noice.
… moreAngie Williamson
After putting in our order, including our allergy son’s item, we waited over 40 minutes. The server did not return for refills or to let us know they could not accommodate our needs. Then, finally a manager came over and explained that the old GM is the one who allowed our son’s burger to be safely cooked on foil and they could no longer do that. I wanted to leave, but they had made all our other food. We asked them to pack it up. The manager did take off 1 of our food items and attempted to give us 3 appetizer cards. However, this is not the first time the customer service has been terrible with excessive wait times, so we will not be returning. Our server should have come back to check on us. There were many open tables and the parking lot was fairly empty. 40 minutes for food is a lot (with no drink refills or even a basket of fries brought to the table) when it isn’t busy. I know sometimes there is a staff shortage, but even the manager should have come out after we ordered. They had time to make the other food, knowing they could not accommodate food allergy order. After the manager brought out order packed to go, the server finally showed up and said she was “just made aware of what happened and apologized because she “just works here.”
… moreJennifer Moffett
Our table was dirty. Our hamburgers were far from well done. The prices are way too high for hamburgers. This was my first and last trip to a Red Robin. The hamburgers were good but not any better than other sit-down hamburgers. The waitress was sweet and the manager was attentive.
… moreR.G. Carter
Food is good and hit the spot, and the unlimited fries were a bonus. Good music, and chill background, Nice environment for us sit and talk. But I have to say hands down… The star of the show was our awesome server Rockstar Blake! … Highly recommended and will be back soon!
… moreM Miranda
Service was great! Food was good. Wish they had a small area for birthdays or group dinners.
… moreHayley Magnant
We’ve eaten at this Red Robin location many times with varying levels of service quality, though the food has always been good. Tonight, however, was possibly the worst (lack of) service I’ve ever experienced at a restaurant.
We arrived around 5:45 and stood waiting in the lobby for about 10 minutes. During this time, no one came out to welcome or seat us. No servers were visible in the dining room. The restaurant was moderately busy with about 7 tables occupied. When someone finally came to help us, he apologized for the wait and said our server would be right with us.
We sat and waited for nearly 30 minutes without being served or even greeted by our waiter. During this time, three employees were congregated in the lobby around the front podium. They stood there talking for almost 15 minutes without addressing any patrons. Finally, someone came and asked if we’d been helped yet. We told him no. He replied “okay” and walked away. At this point, we decided enough was enough and we left. Another family who arrived about 10 minutes after us also got up and left at the same time. A table nearby us told us they’d been waiting over 40 minutes for their food. We have a toddler and a baby and are on a timeline when we go to eat. I understand restaurants can be understaffed and kitchens can get busy; however, it is inexcusable for patrons to sit without being addressed for over 30 minutes.
This experience was beyond disappointing. I don’t foresee us returning any time soon.
… moreCassandra Cassie
Nevaeh was excellen!! She kept the drinks full and was super sweet and nice!!!! Food was excellent and hot!
… moreGabriella
The service was absolutely terrible! The restaurant wasn’t even busy, yet we waited over an hour for our food. When it finally arrived, it was cold. Two kids ordered the same meal, but one portion was noticeably larger than the other. Our server barely paid attention to us the entire time — we didn’t even get our drinks! When a spill happened, the waitress just threw three paper towels on it and walked away instead of actually cleaning it up. We asked to speak to the manager for a resolution, but he never came back. Overall, one of the worst dining experiences we’ve ever had.
… moreFrank Hernandez
My experiences at this restaurant are always excellent. I have visited this Red Robin on many occasions and I have not been disappointed yet. All the staff including servers and managers are always very friendly and polite. They have always taken care of my orders in a very timely manner no matter how busy they are and they have very talented cooks because the food is always tasty and delicious.
I recommend to everybody if you want to have delicious food and if you are looking for a great atmosphere where to eat.
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