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Swing by your local Popeyes at 7 W Dundee Rd and treat yourself to our awesome New Orleans-style menu. We’ve got wings in 6 delicious flavors, crispy fried chicken, perfectly seasoned chicken tenders, and our famous chicken sandwich that you’re going to love. And don’t forget about the newest addition to our lineup: Boneless Wings! Whether you need a quick lunch, a filling dinner, or a family meal, we’ve got you covered. Use our convenient drive-thru, order ahead online or on the Popeyes app for easy pickup, or get your meal delivered right to your door. We even offer catering at select locations!
Louisiana-inspired fast-food chain known for its crispy fried chicken, chicken sandwiches & fries.
Address and Contact Information
Address: 7 W Dundee Rd, Arlington Heights, IL 60004
Phone: (847) 398-7733
Website: https://www.popeyes.com/store-locator/store/restaurant_81749
Menu Photos
Order and Reservations
Order: Order online
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Reviews
RS
PLEASE AVOID THIS LOCATION!
I filed a constructive complaint in December- it looks like the staff has noted my account because they retaliated on my order again. The order I placed online (custom choice of chicken)/online receipt, the paper receipt and the actual order received were all different. How were they able to override the online/system order?
In the first incident, I forgot to stop at the drive-thru speaker to say that I was picking up an online order. It was an honest mistake, and I apologized right away, but they still retaliated on my order- gave me wrong or poor quality items- such petty behavior!
My online order was 4 thighs, 4 breasts, 2 legs.
I received 4 wings, 3 legs, 1 thigh, 1 breast classic and 1 breast spicy.
Missing: 3 thighs and 3 breasts classic
Poor quality red beans and rice item.
I thought my complaint from December was properly addressed by the management/branch owner. The employees don’t take their work seriously- very unprofessional behavior!
… moreI filed a constructive complaint in December- it looks like the staff has noted my account because they retaliated on my order again. The order I placed online (custom choice of chicken)/online receipt, the paper receipt and the actual order received were all different. How were they able to override the online/system order?
In the first incident, I forgot to stop at the drive-thru speaker to say that I was picking up an online order. It was an honest mistake, and I apologized right away, but they still retaliated on my order- gave me wrong or poor quality items- such petty behavior!
My online order was 4 thighs, 4 breasts, 2 legs.
I received 4 wings, 3 legs, 1 thigh, 1 breast classic and 1 breast spicy.
Missing: 3 thighs and 3 breasts classic
Poor quality red beans and rice item.
I thought my complaint from December was properly addressed by the management/branch owner. The employees don’t take their work seriously- very unprofessional behavior!
Roshawn
Fresh and hot chicken, just as it should be! The ladies here were amazing with their service. Drive thru order on a random Wednesday evening. They were not busy at the moment but still managed to serve me fresh and crispy fries!!!
… moreHoward Smith
I went around 9pm and there was only one young lady working. She was handling both the drive-thru and the front, but she managed everything very well. I requested all dark meat, so I waited about 8–10 minutes, but the chicken was fresh and worth the wait.
… moreBrandon Morgan
I got a 3 piece tenders for $1 as a T-Mobile Tuesday deal, and I was very surprised by how tasty it was. Each of the 3 tenders was perfectly crispy on the outside, super juice on the inside, and had just the right amount of kick! And they were ready and waiting for me before I got there and I was in and out of the store with my pickup in less than 60 seconds. Truly a perfect order/experience in every way. Thanks!
… moreSara
I loved the chicken tenders, they were fresh and hot!! It was really busy in the afternoon but the ladies were working hard so it didn’t take too long for them to get me my order! Keep it up!
… moreMohd Amair
The person who works in night and if I have to be more specific then it was today the date is 10th of February 2026 the time was about night 10:30 to 11pm so the management can know who was on the shift… so the person is very rude , very weird, so much attitude and I’m not sure if he is normal mentally and that was scary I came there to pick up my order and he was very rude and he was making weird face and I’m not surprised why this store has 3 star rating
Will never come there and will never send my friends who work just beside in McDonalds and if the management thinks it’s just a review then that’s how you loose your customers if you have bad people working there. And if someone else reading this please don’t go and save your time from this stupidity
… moreWill never come there and will never send my friends who work just beside in McDonalds and if the management thinks it’s just a review then that’s how you loose your customers if you have bad people working there. And if someone else reading this please don’t go and save your time from this stupidity
Molly J
Eneida made the besttt fish sandwich thank you, I willl definitely come back for more!
… moreDaniel Levy
DO NOT EAT HERE!!! DO NOT ORDER FOR PICK UP OR DELIVERIES HERE!!!! DELIVERY DRIVERS AVOID TOO!!!! DO NOT GO THROUGH THE DRIVE THROUGH!!! YOU WILL BE WASTING YOUR TIME AND MONEY HERE EVERY TIME!!!! YOU HAVE BEEN WARNED!!!!!
Everyone who works dinners here should be fired for more competent workers who are capable of doing their job. Lunch staff has always been fine, but dinner staff acts like they are on drugs. Walked in at 7:40pm for a mobile pick up. Im told its being prepared and almost ready. At 7:50 Im told they just dropped the filets for the sandwiches and it will be another 8 minutes. How did they not know what was in the order for that long? How can they justify making someone wait nearly 20 minutes for an order becuase they couldnt get the right food prepared in a timely manner? Just complete and utter incompetence across the board from every employee, and they should all be ashamed and disgraced with their complete lack of work ethic. I was literally the only person inside and maybe there was one car in the drive through. No excuses, just employees failing to do the most basic functions of their jobs. Looking at other reviews this seems to be a perpetual problem for them, and the best they can do is give empty platitudes on Google reviews instead of improving their dining experience by dumping their dead weight employees.
… moreEveryone who works dinners here should be fired for more competent workers who are capable of doing their job. Lunch staff has always been fine, but dinner staff acts like they are on drugs. Walked in at 7:40pm for a mobile pick up. Im told its being prepared and almost ready. At 7:50 Im told they just dropped the filets for the sandwiches and it will be another 8 minutes. How did they not know what was in the order for that long? How can they justify making someone wait nearly 20 minutes for an order becuase they couldnt get the right food prepared in a timely manner? Just complete and utter incompetence across the board from every employee, and they should all be ashamed and disgraced with their complete lack of work ethic. I was literally the only person inside and maybe there was one car in the drive through. No excuses, just employees failing to do the most basic functions of their jobs. Looking at other reviews this seems to be a perpetual problem for them, and the best they can do is give empty platitudes on Google reviews instead of improving their dining experience by dumping their dead weight employees.
Simon Micula
I have never written a review because I understand mistakes happen, but my experience with this Popeyes location was so concerning that I felt compelled to share. The business practices here are highly questionable and unethical.
Last night, I placed an order, but the staff gave it to someone else. I waited outside for them to correct the mistake, and when I finally received my food, half the order was missing. I returned to address the issue and was given another bag. However, upon getting home, parts of my order were still missing.
While I understand that mistakes happen and remained respectful to the staff, what happened next was unacceptable. I took a bite of my chicken, only to find that it was dark black and inedible. This occurred around 11 PM.
The next day, I returned to request a refund. After 30 minutes of what felt like negotiating with the manager—who had to call their boss—I was denied. I was told I should have come back the night before at 11 PM to resolve the issue, which is an unreasonable expectation. After further discussion, I was offered a free meal as compensation. I didn’t want the meal I just wanted my money back.
I am attaching a photo of the chicken as proof of its condition. While I do not want any employees disciplined or fired because mistakes do happen, I believe the boss needs to take accountability for how this situation was handled. I was never going to write this untill the boss said I can’t get a refund and that I should have driven back at 11 pm. Please check out the photo below of the food I was served and consider all of the prior grievances, and how is it possible that doesn’t warrant a refund.
… moreLast night, I placed an order, but the staff gave it to someone else. I waited outside for them to correct the mistake, and when I finally received my food, half the order was missing. I returned to address the issue and was given another bag. However, upon getting home, parts of my order were still missing.
While I understand that mistakes happen and remained respectful to the staff, what happened next was unacceptable. I took a bite of my chicken, only to find that it was dark black and inedible. This occurred around 11 PM.
The next day, I returned to request a refund. After 30 minutes of what felt like negotiating with the manager—who had to call their boss—I was denied. I was told I should have come back the night before at 11 PM to resolve the issue, which is an unreasonable expectation. After further discussion, I was offered a free meal as compensation. I didn’t want the meal I just wanted my money back.
I am attaching a photo of the chicken as proof of its condition. While I do not want any employees disciplined or fired because mistakes do happen, I believe the boss needs to take accountability for how this situation was handled. I was never going to write this untill the boss said I can’t get a refund and that I should have driven back at 11 pm. Please check out the photo below of the food I was served and consider all of the prior grievances, and how is it possible that doesn’t warrant a refund.
Danielle W
OK this location is awful. They take your money and then tell you to pull up. We were waiting so long we began to talk to each other. One man stated he’s been waiting 28 mins. Finally I went inside and if you could see all this chicken they had fried up but not serving. The cook was dumping more into the warmng bin as I walked in. No manager in sight. Total of 3 people 1 at window, cook and someone who appreared to be a runner hanging out. I requested a refund and you best believe I will keep an eye on my account to make sure it happens! This happened on 10/25/25 @3:45pm.
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