Mark Cunio
I believe the management is to blame for the failure at this location! The kids that work there need to be trained on how to prepare and put quality into the food they serve.. I wish I could post a picture of the food I received after I got home and opened the bag. I got chili pie with no chili, no tots with my combo and it was cold. I do not recommend this location until they can get a lot better management!
… moreBeth Smith
For $5.16 you can purchase a large order of onion rings and only get half the order. Before this review, I called to confirm how many onion rings or how full the bag was supposed to be when making a large order. The answer was not a specific number, but the bag is to be “filled to the top”. You can see in the photos, that wasn’t the case. Sonic used to be amazing, but time and time again they continue to give you low quality/quantity food. With the nice facelift they just received, you think it would be better, but sadly it’s consistently getting worse. The 2 stars are for the 6 onion rings that were cooked properly this time.
… morePatrick Musser
Attempted to visit this place today push the call button multiple times and each time it timed out and nobody ever answered to take my order. Worst sonic ever. HORRIBLE SERVICE.
… moreCustom Decor By Nicole
I ordered the bacon, egg, & cheese toaster meal. The bread & bacon was burnt. The cheese was also missing from the sandwich. I pushed the button & informed them that the sandwich wasn’t edible. The employee stated that they would make me another one. The carhop brings me the 2nd toaster and the bread & bacon was burnt again! I pushed the button again & informed them that the 2nd toaster was also burnt and to refund me my money. I asked the carhop what’s going on in the kitchen? Is this some type of joke? The carhop stated “I don’t know.” I didn’t get her name, but the carhop was sincere & kept apologizing. I got my refund & left. I will no longer stop at the Sonic in Malvern.
*Edit: Update 5/21/2024 – I visited the Sonic Drive-In in Hot Springs after leaving Malvern and ordered the bacon, egg, & cheese toaster meal. My food was hot, fresh, & delicious! Nothing was burnt, & nothing had to be remade. The customer service was great!
… moreYolanda Anahi Pascual Dominguez
I got the wrong order I ordered a strawberry slush and didnt receive it
… moreChrisma Hammes
Food was not edible and cold. Lesson learned and won’t be ordering from here again.
… moreLillian Cason-Mendina
We got a small cheese stick, a pretzel twist and 2 drinks…the pretzel was so stale it made me nauseous and I had to toss it in the trash (a waste of money btw) and they gave us no straws. How do you forget/mess up such a small order? Train these kids better or don’t keep hiring people that can’t do their job.
… moreLa Beba Channel
I came here to get my food, 1st of everything was wrong, then my tots wasn’t tots. It was only 3 pieces and rest of the box was filled with a couple fries, I asked the girl who brought my food out to please gimme what i asked for she did, but then again I had a slushy on my order which I never received, so I told her about it and manager did a refund but i didn’t want a refund I wanted my slushy so I told her then she told me she will bring the slushy and she charged me again, so I also ordered a Dr Pepper and I got a coke this is so aggravating, I paid over $30 and i didn’t even get what I wanted
… moreJames
Complimented my truck and happy to have sonic again after 9 years.
… moreJessie Whitworth
Ordered a med cheese fry with an ice water and got this monstrosity and it took almost 20 minutes
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