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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 19388 Montgomery Village Ave, Gaithersburg, MD 20879
Phone: (301) 987-8702
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Vanessa Avalos
I went through the drive-through and ordered pancakes with a sandwich meal. When i got my pancakes it looked like someone blew their nose and packed it tightly then put it in with my pancakes. I wasn’t rude when ordering but this is disgusting. I came back to the establishment and the women’s in the back who were assembling the food called me a liar and started talking shit to me in Spanish like i couldn’t hear her. Will never be going here again because this seems to be a reoccurring thing. The manager was able to get me a full refund but that doesn’t really dismay what i saw.
… moreAndonis M
It’s hit or miss here with food and service! You either going get terrible cold old food from warmer or you might get reheated food! It’s 50/50 at best and doesn’t matter when you go it depends who is working! Best of luck! Supervisors and management don’t care! Rats all around the building and garbage.
… moreLhenny Medea
This is the closest McDonald’s to my house, so I’ve been here a few times — but the service has consistently been terrible. The staff always seem rushed, and orders are often missing items or just plain wrong.
Today’s visit was the last straw. I came through the drive-thru with two separate orders, but they combined them into one and I paid with Apple Pay before realizing. When I asked for a refund, they directed me to the second window. The manager, Yesenia, was rude and completely unapologetic. She told me to drive back around for the refund, and when I did, another manager, Nicole, handled it.
Instead of asking what the issue was, Nicole immediately asked for my phone, processed the refund, and started chatting with a coworker about my situation — again, with zero apology or professionalism. I tried to explain that I still wanted to place my order but wanted to use my codes separately since they were for two different people. She dismissed me with a “we don’t do that” attitude.
The frustrating part is that they didn’t even need to refund the entire order — just the portion that was wrong. Half the order was fine and had already applied the code, but because they refunded everything, I lost the ability to use the code “again” for the day. I wasn’t told that refunding it would cancel my code, even though technically it wasn’t “used” anymore since that’s the part they refunded. When I tried to explain that, Nicole got defensive and testy, eventually calling me names — which is completely unacceptable for anyone, especially a manager, let alone a fat one. Honestly, at this location, the “manager” title seems to be a fun little title they hand out rather than something that reflects true leadership or professionalism. This location desperately needs better management, customer service training, and consistency in how they treat paying customers.
… moreToday’s visit was the last straw. I came through the drive-thru with two separate orders, but they combined them into one and I paid with Apple Pay before realizing. When I asked for a refund, they directed me to the second window. The manager, Yesenia, was rude and completely unapologetic. She told me to drive back around for the refund, and when I did, another manager, Nicole, handled it.
Instead of asking what the issue was, Nicole immediately asked for my phone, processed the refund, and started chatting with a coworker about my situation — again, with zero apology or professionalism. I tried to explain that I still wanted to place my order but wanted to use my codes separately since they were for two different people. She dismissed me with a “we don’t do that” attitude.
The frustrating part is that they didn’t even need to refund the entire order — just the portion that was wrong. Half the order was fine and had already applied the code, but because they refunded everything, I lost the ability to use the code “again” for the day. I wasn’t told that refunding it would cancel my code, even though technically it wasn’t “used” anymore since that’s the part they refunded. When I tried to explain that, Nicole got defensive and testy, eventually calling me names — which is completely unacceptable for anyone, especially a manager, let alone a fat one. Honestly, at this location, the “manager” title seems to be a fun little title they hand out rather than something that reflects true leadership or professionalism. This location desperately needs better management, customer service training, and consistency in how they treat paying customers.
Anthony Gualtieri
Stopped here to get a friend a Big Mac, quarter pounder with cheese, and a large fry. I haven’t been to Mickey D’s in a decade so believe me I was surprised to see the food cost over $18. The service was friendly and quick. No idea about the food. I didn’t eat it. I will say that the drive thru location is bad for the traffic flow around it.
… moremabina
I was in and out. Quick service. I must have passed there on down time. Friendly staff. The food was good as expected. The fries were hot, just the way I like em.
… moreTimothy Mercer
Ok where do I start? I am starving, like feeling my stomach touching my back kind of hungry. I go in with my client and we are met by the Boys from the Hood. Don’t get me wrong, I am a black man raised in the projects, but never in my life would I sit in any establishment and carry on like a child with no home training. These 4 guys were using foul language, laughing with the staff, and being inappropriate with female patrons and staff (they laughed as if this were okay). I was glad when they finally left especially considering they weren’t eating. It’s this behavior that makes others feel uncomfortable and stereotype those of us who are not disrespectful lazy dastardly. This McDonald’s would do better to keep this from occurring in their dining room.
… moreEmber Keck
They sent me all over town, back and forth claiming my order was at a different place despite why my receipt and credit card charge show, and when asked (and presented with the proof of purchase) refuse to do anything about it. So after wasting my time and gas, I still have to file a charge back and didn’t get my food.
… moreCaner Kaya
Frappe mocha , waste of money. 4.30 feb 24
… moreShadonna Harvin
I ordered a sweet tea with lemon and received extra, but unfortunately, there was a worm in my drink. Despite numerous attempts to contact McDonald’s customer service, I have had no success.
… moreMaria McDaniel
McDonal’s disgusting they use too much all oil no healthy oil. I prefer get my food from Panera Bread 100% better. McDonald’s in customer service is sucks.
… more