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Chipotle Euless is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Chipotle Mexican Grill in Euless, TX
Chipotle Mexican Grill. 3010 State Highway 121 Euless, TX 76039. Near TX State Hwy …
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Reviews
Karman Spraglin
I normally enjoy coming to this location and have never had an issue before, which is why this experience was confusing and disappointing.
I came in and ordered a burrito and requested my black beans on the side. The employee helping me said that would be fine. I also asked for red sauce. When I got to checkout, I noticed the red sauce container was not filled. I politely asked if it could be topped off.
The manager (I’m assuming she was the manager, as she was assisting at the register) told me that what I received was the portion given and that if I wanted more, I would need to purchase an additional side. I agreed, even though I normally wouldn’t have made an issue out of it.
When she handed me the additional sauce I paid for, it was filled to the top. In the photo, the sauce on the right is the one I paid for, and the sauce on the left is the one I originally received. That’s what made the situation confusing — if the second one could be filled to the top, I don’t understand why the first one couldn’t simply be topped off instead of requiring me to purchase another.
I come to this location often and have never been told I had to buy an additional sauce just to have the original portion properly filled. I’ve interacted with other managers here before and never experienced this. Unfortunately, this interaction makes me question whether I want to continue service at this Chipotle if this is how simple customer requests are handled.
I hope the team can work on consistency with portions and customer service moving forward. normally enjoy coming to this location and have never had an issue before, which is why this experience was confusing and disappointing.
I came in and ordered a burrito and requested my black beans on the side. The employee helping me said that would be fine. I also asked for red sauce. When I got to checkout, I noticed the red sauce container was not filled. I politely asked if it could be topped off.
The manager (I’m assuming she was the manager, as she was assisting at the register) told me that what I received was the portion given and that if I wanted more, I would need to purchase an additional side. I agreed, even though I normally wouldn’t have made an issue out of it.
When she handed me the additional sauce I paid for, it was filled to the top. In the photo, the sauce on the right is the one I paid for, and the sauce on the left is the one I originally received. That’s what made the situation confusing — if the second one could be filled to the top, I don’t understand why the first one couldn’t simply be topped off instead of requiring me to purchase another.
I come to this location often and have never been told I had to buy an additional sauce just to have the original portion properly filled. I’ve interacted with other managers here before and never experienced this. Unfortunately, this interaction makes me question whether I want to continue service at this Chipotle if this is how simple customer requests are handled.
I hope the team can work on consistency with portions and customer service moving forward.
… moreI came in and ordered a burrito and requested my black beans on the side. The employee helping me said that would be fine. I also asked for red sauce. When I got to checkout, I noticed the red sauce container was not filled. I politely asked if it could be topped off.
The manager (I’m assuming she was the manager, as she was assisting at the register) told me that what I received was the portion given and that if I wanted more, I would need to purchase an additional side. I agreed, even though I normally wouldn’t have made an issue out of it.
When she handed me the additional sauce I paid for, it was filled to the top. In the photo, the sauce on the right is the one I paid for, and the sauce on the left is the one I originally received. That’s what made the situation confusing — if the second one could be filled to the top, I don’t understand why the first one couldn’t simply be topped off instead of requiring me to purchase another.
I come to this location often and have never been told I had to buy an additional sauce just to have the original portion properly filled. I’ve interacted with other managers here before and never experienced this. Unfortunately, this interaction makes me question whether I want to continue service at this Chipotle if this is how simple customer requests are handled.
I hope the team can work on consistency with portions and customer service moving forward. normally enjoy coming to this location and have never had an issue before, which is why this experience was confusing and disappointing.
I came in and ordered a burrito and requested my black beans on the side. The employee helping me said that would be fine. I also asked for red sauce. When I got to checkout, I noticed the red sauce container was not filled. I politely asked if it could be topped off.
The manager (I’m assuming she was the manager, as she was assisting at the register) told me that what I received was the portion given and that if I wanted more, I would need to purchase an additional side. I agreed, even though I normally wouldn’t have made an issue out of it.
When she handed me the additional sauce I paid for, it was filled to the top. In the photo, the sauce on the right is the one I paid for, and the sauce on the left is the one I originally received. That’s what made the situation confusing — if the second one could be filled to the top, I don’t understand why the first one couldn’t simply be topped off instead of requiring me to purchase another.
I come to this location often and have never been told I had to buy an additional sauce just to have the original portion properly filled. I’ve interacted with other managers here before and never experienced this. Unfortunately, this interaction makes me question whether I want to continue service at this Chipotle if this is how simple customer requests are handled.
I hope the team can work on consistency with portions and customer service moving forward.
Luther Cline
Sure, here’s a cleaned-up and very plain version of your message:
—
I usually come to Chipotle for the steak, which I like. But the service at this location is the worst I’ve ever experienced at any Chipotle.
Tonight, I came in on my motorcycle and decided to eat inside. From where I’m sitting, 9 out of the 12 tables are dirty or still have food on them.
When I walked in, I was the only person in line and the restaurant. There were three employees behind the counter, and not one of them said hello or acknowledged me. I stood there for 7 minutes—yes, I counted—before anyone spoke to me.
When I finally got to order, I was told they were completely out of steak and didn’t even have any cooking. I was told it would be 20–25 minutes before more would be ready. This is the second time I’ve come here and they weren’t prepared. They were missing half the ingredients, and the service every time has been terrible.
I won’t be coming back. If you check my review history, I rarely leave negative feedback—but this location has earned it.
… more—
I usually come to Chipotle for the steak, which I like. But the service at this location is the worst I’ve ever experienced at any Chipotle.
Tonight, I came in on my motorcycle and decided to eat inside. From where I’m sitting, 9 out of the 12 tables are dirty or still have food on them.
When I walked in, I was the only person in line and the restaurant. There were three employees behind the counter, and not one of them said hello or acknowledged me. I stood there for 7 minutes—yes, I counted—before anyone spoke to me.
When I finally got to order, I was told they were completely out of steak and didn’t even have any cooking. I was told it would be 20–25 minutes before more would be ready. This is the second time I’ve come here and they weren’t prepared. They were missing half the ingredients, and the service every time has been terrible.
I won’t be coming back. If you check my review history, I rarely leave negative feedback—but this location has earned it.
Christina Ruiz
I’ve been to this location many times, but this past year, the quality had been way off, so I stopped going. I just thought I would give it a try again and I am totally disappointed. The steak was hard, and they’re not removing the grissle. So the steak that was edible, was the chewy grissle. When I watched her make it, I thought she was being stingy with the protein portion… but she just really did me a favor. The staff was great, the food was awful. I won’t go back to this one.
… moreShanyka Tinner
The staff are always friendly and nice!! It’s always clean and smells amazing inside. But Parker is the guy!! He is amazing and he can roll a burrito!!! I appreciate everyone that was on the line!! Parker stood out though!
… moreTone Dog
Had a bad experience at first then the night manager Simone took over our complaint and handled it amazingly with professionalism and integrity she really turned a never come back experience to a I will be back experience SHE NEEDS A RAISE. because the other manager wanted to say we lied and swapped out orders when we had to come back 3 times because the orders were either made wrong or a complete different order when she mis-packaged our with Trevor’s order mind you I’m not Trevor nor do I have a chipotle label maker so that’s not possible that other manager needs training or a new job because accusing a Customer of switching out stuff when she should have just admitted oops I made a mistake and taking accountability is what a manager should do ♂️ but Simone made our night 100 times better and we will only be eating there when she’s there
… moreMadison Kratky
I ordered online and picked my order up got home and it was all wrong had a burrito instead of bowl it was mess. After the third time of coming up there. (other manger there was terrible) I spoke to this young lady Simone (night manger) she was very sweet and willing to make things right. I want to thank her for being nice and willing to help.
… moreMaria Sanchez
Unfortunately, when your menu price reflects a different price at the register, it’s unacceptable especially when it is almost double. Addressed to the young kids in the store they said that they would advise management. You can definitely tell the chipotle is owned by McDonald’s!
… moreKatherine Mc
There was a line, but employees helped everyone fast, so not too much wait. They have carne asada for limited time. I hope carne asada becomes permanent in their menu.
… moreStephanie Buckingham
Usually I like coming here but today we came in and there were no customers in the line. We waited 10-15 minutes while some people worked on to-go orders and the cook cooked more meat. The cook finally turned and got our order ready (though the cook does usually dish up the food) but then no one would come check us out for at least another 5 minutes. By the time we got to sit down with our food it was already cold. Also, no-one ever apologized for the long wait or said thank you for coming. We were very disappointed in the service we received
today. At the very least they could have apologized but we were just ignored.
… moretoday. At the very least they could have apologized but we were just ignored.
Jeff Patterson
If you’re into unfriendly service and being nickel-and-dimed over every little thing, this Chipotle location is a must-see attraction. The food is fine, but the “management” is another story.
The general manager patrols the place with a clipboard like she’s solving world hunger instead of running a burrito line. Her presence alone seems to inspire the cashier, Cinthya, to transform into the queen of upcharges. Together they’ve perfected a comedy routine where you pay extra for anything that isn’t nailed down. Ordering guac? Don’t worry, they’ll find a way to tack on another charge for whatever else you dared to ask for.
Meanwhile, the night crew somehow manages to use common sense and treat customers like people. But when Clipboard Commander is in the building, brace yourself — the atmosphere flips from casual dining to DMV counter in seconds.
This location could be great, but thanks to the unprofessional duo running the show, it’s a master class in how to make customers dread walking in the door.
… moreThe general manager patrols the place with a clipboard like she’s solving world hunger instead of running a burrito line. Her presence alone seems to inspire the cashier, Cinthya, to transform into the queen of upcharges. Together they’ve perfected a comedy routine where you pay extra for anything that isn’t nailed down. Ordering guac? Don’t worry, they’ll find a way to tack on another charge for whatever else you dared to ask for.
Meanwhile, the night crew somehow manages to use common sense and treat customers like people. But when Clipboard Commander is in the building, brace yourself — the atmosphere flips from casual dining to DMV counter in seconds.
This location could be great, but thanks to the unprofessional duo running the show, it’s a master class in how to make customers dread walking in the door.