Robert
Dimly lit, sketchy, and looks empty at night. Food is tolerable. The beef tallow “golden age of french fries” don’t taste any different than before, except now they have a weird aftertaste. This place used to be decent but clearly corporate would rather brown-nose elsewhere so now the local locations are noticeably suffering. The price is competitive with Freddy’s, but in terms of experience & environment it’s no contest. The only saving grace is sometimes the staff members are really good.
… moreLachelle Nelms
Ordered 3 meals 2 adult one kids meal my daughter chicken tenders were very hard I was also asked to pull forward and wait up front for fresh made to order food and it was not fresh! My fries was cold the only thing that was hot was one burger from the meal and the chicken tenders! The best thing about the meal was the orange drink! The chicken tenders taste like some kind of fake rib meat it’s awful and on top of that they had no customers only one in front of me that had left the drive thru so no reason to not cook fresh food! Decatur location need to do better! The prices are ridiculous for what you get!
… moreDarren Clarke
The burger was ok, the bun was so cold it felt like it came out of a refrigerator. Other than that, it was ok. The fries were stone cold, thin and not tasty. They brag about how they are cooked, so I thought they would have a taste.
It was our first time there, so I didn’t know we had to place our order at a kiosk, pick up our food with no interaction from a person and use our ticket to make the drink machine work. All that to say there was an option for a Tip. haa never saw a person. Since that is their service model, good for them, but I won’t return.
… moreNate Carr
We went on a Sunday night after church and it was fairly empty. We didn’t expect much but were we ever so surprised. The food was hot, quickly delivered to our tables and service was fantastic. We will definitely be back.
… moreJeff Vogel
My wife and I waited for 40 minutes before we got our two burgers and fries combos. There were very few people in the lobby so that wasn’t the issue. Employees were not the issue, so that only leaves leadership as the issue. Everyone should have been at their respective stations not running out back. Manager compensated us with a free brownie and free small milkshake coupon. While I appreciate the thought, I only brought this to your attention kind sir so that maybe you can fit the last piece in. Food was on point, you just need that flattop cranking as I watched too many customers walk out, when there was no one at their stations. There are very few Steak and Shakes around me so please don’t kill off another.
… moreMike Robertson
It was unexpectedly empty. The service was great and they let us know that they were out of a couple lettuce and tomatoes. That was a little disappointing, but not the end of the world. The food tasted great and the milkshakes were awesome. I highly recommend going and enjoying Stake n Shake.
… moremr.seiblue
wonderful staff, kind and attentive. food fresh and milkshakes were amazing. they only forgot my cherry but its not a big deal, the whole rest of my order was correct. wish more people ate at this wonderful resturaunt, it was empty when i got there but service was very good
… morealex sideris
They had no carbonation for their coke machine and didn’t tell us until after we ordered. Food was fine.
… moreAshley Brand
SCAM ALERT. Ordered a shake from “The Shake Bar”. This is Steak and Shake’s own scam. Bought from Shake Bar, the delivery arrived with a Steak and Shake reciept and spoon and straw. But for $11 for Shake Bar shakes instead of $6.99 for the exact same thing from Steak and Shake. Disgusting scam practices
… moreMazoryk
Definitely recommend, they were more than happy to have me and my wife after Applebee’s wouldn’t serve us. We sat at the table of Applebee’s for 34 minutes with no one even willing to assist us. At Steak ‘n Shake they had no problem taking our order for us. Staff here deserves a raise.
… more