


Chipotle 100 Oaks is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s Food with Integrity principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Casual restaurant offering Mexican fare, including design-your-own burritos, tacos & bowls.
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Reviews
I arrived at the store just after work. They were not busy at the time. I explained what happened and was immediately told we should have brought it back. I explained why that was not possible. They told me I could just call the hotline to complain. I asked “Do you REALLY want me to call the hotline?” This is not good business and I said if this is the way customers are treated, we will no longer be a customer. About this time a young man who identified himself as a new manager looked at my photo and said he would speak to the manager on duty. He said they could remake the order at that time, which I appreciated, but we were on our way to an appointment and it was not possible to eat at that time. A refund or credit for a replacement would have been fine. He took my name and phone number and order info and said he would call shortly as soon as he could speak with the manager as she had stepped out briefly. Needless to say, it has now been two days and no call has come.
This is bad business and horrible customer service. There was no actionable apology for the inconvenience or understanding.
The fact is, their policy is designed to screw people who order online and pick up while being pressed for time and not being able to open and check their order on the spot, immediately reporting any deficiency.
This is less about the money (even as this pitiful excuse of what was received is at a premium price) as it is about receiving what is advertised and correcting errors as soon as possible for the customer. It is about following up on a promise to call a customer back who had a poor experience.
On a side note, I found no hotline number on their website. Their chatbot “Pepper” was unable to resolve the question of a contact phone hotline.
In hindsight, I should have let them remake the order and taken it with me. There are many homeless people in the area and had I not been so aggravated with the poor response from the staff, I would have been able to feed someone else.
There are many options for dining in the area. I recommend choosing somewhere else.
One should not have had corn salsa, but it did. Both were to have Sofritas (as we are both vegetarian) but one bowl clearly had beef while the other one had Sofritas AND a few pieces of chicken.
One had fajita vegetables which we did not request.
The only thing they managed to get correct was the two side orders of chips with salsa, guacamole and queso.
Incredibly disappointed and would not recommend this location (or even the chain itself).