Sabrina Sykes
Let me start by saying Popeyes is usually amazing. This Popeyes is the closest to where i live. Ive literally drove over an hour just to buy Popeyes food. Usually I love it. Today however it was high school party at the Popeyes. Three or more customers actually left without ordering because of the young girls rude behavior. Had I known our food would have been that bad I would have joined them. We spent 30.00 on what amounted to mayonnaise sandwiches. So much mayo was on it the bread turned soggy and fell apart before we even got it out to the parking lot. It was disgusting. I couldn’t even eat it. Add that to the rude behavior from the cashier. And one example of this behavior. We asked for ranch for our fried pickles she threw a handful of packets at the bag saying yea whatever. She was also rude to her other colleagues I watched her smart off to the poor girl on the line in back repeatedly. Ridiculous. As of now Popeyes lost a family of customers. We all loved it but today was enough to convince me an hour drive for a mayo sandwich and attitude problem not worth it at all. Step it up Popeyes. Your employees shouldn’t act like spoiled brats. To be clear the same girl also made our sandwiches I watched her so the problem in your restaurant is her.
… moreShawn Wilkes
I often stop here traveling on my way to Bluefield. The food is typically good. However, service is usually poor and overall dining area dirty. Today I was very specific about my chicken being mild. I saw the lady grab spicy and she insisted it was mild. I was watching the whole time! Anyway, I get the chicken home and of course it is spicy. My dad has a terrible acid reflux attack because of it. I AM NOT HAPPY!
… moreLori T
This popeyes is chaos every time but I love it. The staff do their best, or at least most of them do. Takes a bit of time to get your order but I’m okay with that because it’s dropped fresh and this is the type of fast food that needs to be eaten fresh out of the fryer. Staff are no-hassle if they forget something in your order or you need an extra sauce, you just ask. The place isn’t the cleanest (like the filter on the back of the lemonade mixer needs a cleaning since it faces the public) but it’s a gas station popeyes and not a gourmet restaurant. Just look away and enjoy the delicious food.
… morechicken nuggets
Manager April did not give me the right order. I order a 5 piece signature bone in chicken box, 2 strawberry biscuits, a shrimp tackle box, a glazed pickle chicken sandwich and a regular chicken sandwich. two of the meals i got frozen lemonades as the drinks. we go in and she says “we don’t have frozen lemonades” then proceeds to give us the wrong food. gave us tenders instead of bone in chicken and gave us pies instead of biscuits. no biscuit in my tackle box either. we go back in and tell her because at this point i would just like what i paid for. she gets an attitude with us and with all the other customers since she was in such a bad mood. i was shocked by her behavior and how she handled the situation. lunch rush is hard at any fast food restaurant, but the job is simple: just give the customer what they paid for. that’s all i asked. i will not be returning to this location in the future.
… moreAdam Byler
Update edit. We ended up never getting our food. We waited in line for 22 mins with only two people ahead of us. Finally take the order. After 15 more mins we asked how much longer and they rudely said 8 more mins. That’s 23 min cook time for 2 chicken wraps and chicken dunkers.
We get a full blown sit down Mexican food cooked for us in 20 minutes.
The manager then refused to give us our food because we told her that amount of time is unacceptable and our kids are starving.
She then said she didn’t care if our child starved. Also said we should have went to Taco Bell or subway. So not only does your manager have zero management skills she’s also sending your customers to other food establishments. Several other customers also then left the long line.
After seeing hundreds of reviews similar to ours we contacted corporate in hopes they will step in. This place is an embarrassment
Whoever runs this branch should be ashamed of themselves. The manager should be fired immediately. We lost an hour of time on our trip south and never even got our food.. we were completely disrespected by the manager and the lady taking the order.
20 years of eating Popeyes and I’ve never waited even close to that amount of time. Beyond unexceptable
I’ve never seen such laziness and disrespect in any establishment like that ever in my life.
… morendnsbsbs xbbsbsbs
We came here during a road trip, ordered ghost pepper wings (12pc) and a chicken sandwich. Ahead of us, there were 2 people waiting on orders. It took them about 30 minutes to hand the first woman in line her order. Currently, I am still waiting in line for my chicken…Everyone else around me is also extremely annoyed. They pushed back the queue on my ghost pepper wings and now i’m waiting extra time on top of how long i’ve already been waiting.
Something that I am finding very frustrating is the fact that they are continuously taking orders before completing other ones. Now, where I work we are also relatively being rushed around and trying to find the cadence between making & taking orders. But I have never seen a group of people be so extremely bad at it. Lastly, a few of the women kept going into the back and very obviously going on their phones.
Please…If you’re going to be in a rest stop area…Make your service quick.
⭐️ Update: got my food, couldn’t even give me the right wings. Super frustrating. ESPECIALLY FOR A 50-60 MINUTE WAIT!
… moreSarah Buller
We went there tonight for the Five Nights at Freddy’s meal. Now, I expected them to already be out of something related to that due to the popularity, but I wasn’t expecting to not get the meal at all.
I ordered 3 deluxe FNaF meals (which was around 65 dollars by the way), and I had to replace the cheese bites with Mac and cheese, and the cupcake cup with apple pies.
After we got home, we got everything out and realized we didn’t get our Mac and cheese, AND our tenders were not seasoned with the garlic Parmesan seasoning. The chicken wasn’t fresh and the food overall wasn’t that good, the best thing I had was my apple pies.
I won’t be going to this Popeyes again.
… moreShane Mcginnis
Nice clean gas station/ restaurants. This is a truck stop with multiple restaurants. There is a fine in restaurant, popeys, Taco Bell and subway. The gas station had plenty to choose from and the bathrooms were clean
… moreKathy Halter
My husband had the #1 classic spicy with red beans and rice..he said it was excellent and I got a biscuit it was soo good didn’t need butter or honey
… moreShavkat Toshev
No business. I mean not busy at all but when you order employee says 8 to 9 min wait for the sandwich and for the wings 7 minutes wait. And do you want to wait? I feel like they don’t want to work just sit n to nothing
… more