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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Address and Contact Information
Address: 10911 New Halls Ferry Road, St. Louis, MO 63136
Phone: (314) 266-1234
Website: https://www.steaknshake.com/locations/mo-st-louis-new-halls-ferry-road/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
MN Love
I ordered a single garlic burger and they didn’t put any garlic sauce at all on my burger. I don’t appreciate not getting what I ordered. I won’t be back.
… moreSherrie Brown
This is, by far, the worst Steak n Shake restaurant I have ever eaten at. 1st visit, burger buns torn up and it was not hot, fries were not hot and 5 way chili was not hot. The manager gave me a $10 credit for next visit. Went different day at a different time. The burger was super salty, fries were not hot. Burger was remade, then it wss dripping with the mustard relish. They just don’t care. I wouldn’t be surprised to see this location closed. Disgusting!!!!
… morecynthia collier
I can usually count on well prepared food and friendly service from this location, but this night they were a little off. The hamburgers had extremely large onions and just over all poorly prepared. The person that checked us out did not great us or thank us. She lacked customer service skill. I will return to this location and give them another try as this is not indicative of the food and service I usually get.
… moreKevin Walsh
I wish they were more consistent. I decided to keep coming back because my food was so good and so fresh, but sometimes the employees have trouble understanding the menu and will get an attitude because of it. I ordered a double steak burger with double cheese off the specialty menu, and the worker didn’t understand so I repeated it three times and told them I wanted to make sure I get double cheese. I get to the window, paid, I get my burger without the second slice of cheese! When I told them, they said that she ringed me up for a number seven instead, and it didn’t come with extra cheese and you’ll have to order extra cheese. I repeated my order and told them It already came with extra cheese and asked to receive a receipt.The workers said that the receipt machine was broken and that she couldn’t print me out a receipt. I told her ringing me up for the wrong order and not able to print me out of receipt doesn’t add up. I can’t even see what I just paid for and you wanna charge me for something extra that already comes with the meal! So she agreed and brought me out a second slice of cheese on the burger but by that time, it was already cold. A waste of time and money. Seems to be a hit or miss some days Good some days terrible.
… moreLindsey Grace
I’ve been going here for several weeks now. The employees seem nice, food is always good. Today I believe it was the Manager who helped me. I didn’t get his name. Middle aged black man, wonderful customer service and respectful. Hard to find that these days. Give that man a raise.
… moreKathye Johnson
I usually have a great experience when we visit. But, on Thursday evening (3/15/24), that was not the case. Service was ok. They appeared to be employee challenged at that time. Our burnt burgers, on the other hand, just unexceptable!! When trying to call that night, there was no answer. The next day, still nothing. Check out the pics. TRASHED!! To be continued.
… moreBrandon King
Been missing this place for over 20 yrs. West Coast is missing out! The thick shakes are drinkable and amazing. The steak style burgers are well made and flavorful and the service staff were all kind and helpful. We had two burgers, two shakes, an extra order of fries, and a Coke and it only came to about $30. Good luck getting fresh made quality food like that at the Golden Arches. I will be eating here again.
… moreKing of Kia’s The Stinger
First of All it’s took extremely to long for the amount of food I order then get something that was right with the customization I applied and I tipped !! Glad I didn’t tip well because I read the situation accordingly and knew it wasn’t going to be good ! Worest Steak ‘n Shake I’ve been too and I will never tell Anyone to go to this one , district manager needs to be notified
… moreA Hamilton
Normally the burgers are grilled a nice dark brown on both sides. What I have today is under cooked.
… moreLori Choate
Everything was great except for the high tech stuff that malfunctioned. There was a guy that couldn’t figure out how to work the kiosk but one of the workers came around to help him finally and then we couldn’t get the soda machine to work, even after we scanned our barcode. The food was hot and delicious so we didn’t mind the small inconveniences with tech.
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