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Five Guys Richmond serves burgers and fries how they are meant to be. High-quality Scottish and Irish beef, hand cut fries and as many fresh toppings as you wish in any combination you’d like. You can also create your own flavoured shakes with a range of different mix-ins.
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
Address and Contact Information
Address: 20 Hill St, Richmond TW9 1TN, United Kingdom
Phone: +44 20 8167 3999
Website: https://restaurants.fiveguys.co.uk/greater-london/20-hill-st
Menu Photos
Order and Reservations
Order: Order online
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Reviews
ishmeet grover
If only I could give this no stars,
The moment we walked in we could see how empty the place was, it was from there we knew this place was going to be a disaster.
Been to other five guys and was very disappointed with this branch.
Staff had no respect, overcooked the patty and had hair out above the grill and looked depressed.
Didn’t bother melting cheese on patty, put the cheese straight onto the burger and straight onto bun, patties not even smashed?
When we asked for cheese to be left on for at least a few seconds, a backup dancer staff member came from the storage room, started shouting at us in a disrespectful manner treating us like idiots.
Overall disgusted, the bun and chips were off brand, knock off cheap ones, definitely not from the five guys supply.
… moreThe moment we walked in we could see how empty the place was, it was from there we knew this place was going to be a disaster.
Been to other five guys and was very disappointed with this branch.
Staff had no respect, overcooked the patty and had hair out above the grill and looked depressed.
Didn’t bother melting cheese on patty, put the cheese straight onto the burger and straight onto bun, patties not even smashed?
When we asked for cheese to be left on for at least a few seconds, a backup dancer staff member came from the storage room, started shouting at us in a disrespectful manner treating us like idiots.
Overall disgusted, the bun and chips were off brand, knock off cheap ones, definitely not from the five guys supply.
Cyrus Caviani
Disappointing Experience – Not Worth the Hype
I’ve been a burger lover since a very young age and always enjoy trying new burger spots. After seeing all the hype around Five Guys, I decided to finally give it a try and visited the Richmond branch with my girlfriend.
First thing I noticed was that the place was relatively empty, especially compared to the other restaurants and food places nearby – which already felt a bit odd given the reputation.
Unfortunately, the experience didn’t improve from there. The service was slow, the burgers were mediocre at best, and definitely not what I’d call gourmet. The chips were served in small cups, overflowing and messy, which didn’t feel very hygienic or appealing.
For the price they charge, I expected something special, but the burger was honestly one of the worst I’ve had, especially considering the cost. Overall, it was really not worth the money, and I wouldn’t go back.
… moreI’ve been a burger lover since a very young age and always enjoy trying new burger spots. After seeing all the hype around Five Guys, I decided to finally give it a try and visited the Richmond branch with my girlfriend.
First thing I noticed was that the place was relatively empty, especially compared to the other restaurants and food places nearby – which already felt a bit odd given the reputation.
Unfortunately, the experience didn’t improve from there. The service was slow, the burgers were mediocre at best, and definitely not what I’d call gourmet. The chips were served in small cups, overflowing and messy, which didn’t feel very hygienic or appealing.
For the price they charge, I expected something special, but the burger was honestly one of the worst I’ve had, especially considering the cost. Overall, it was really not worth the money, and I wouldn’t go back.
Syed Shah
Had a great experience at Five Guys Richmond today. The food was fresh, hot, and exactly what you’d expect from Five Guys — delicious burgers and perfectly cooked fries.
Special thanks to Vasilis, who served us. He was friendly, attentive, and very professional, which really made our visit even better. Excellent customer service and a welcoming atmosphere overall.
Will definitely be coming back — highly recommend!
… moreSpecial thanks to Vasilis, who served us. He was friendly, attentive, and very professional, which really made our visit even better. Excellent customer service and a welcoming atmosphere overall.
Will definitely be coming back — highly recommend!
Anna Prifti
Great experience overall! The burger was juicy and full of flavor, and the fries were fresh and generous. The manager was very professional and friendly, making sure everything was perfect. Excellent food and outstanding service — I’ll definitely be back!
… moreMarta D
It’s always nice to have some meals at Five Guys, great burgers, great chips, great drinks, good service.
The free peanuts add more benefit.
Five Guys in Richmond is close to the bridge/river, and Richmond Bus Station.
The seatings are on the ground floor, and first floor.
Nicer view if you sit on the first floor, near the window.
Toilet for customers is available on the second floor.
… moreThe free peanuts add more benefit.
Five Guys in Richmond is close to the bridge/river, and Richmond Bus Station.
The seatings are on the ground floor, and first floor.
Nicer view if you sit on the first floor, near the window.
Toilet for customers is available on the second floor.
Sofia Vi
I have been to this location many times over the years. The actual quality of the burgers is pretty inconsistent. My main complaint is the state of the toilets – they have been disgusting every time I have been in there. Please put another toilet in there or clean them consistently 🙁
… moreWhat you need to know!
Not the best example of a Five Guys.
Here’s what I liked:
• The fries (when immediately fresh)
• The grilled cheese
• Polite service
• The burgers (according to a meat eater with me)
What I didn’t like:
• PRICES ARE OUTRAGEOUSLY EXPENSIVE
• Very cold location – draughty
• Seating not great nor comfortable
• £4.30 for a soft drink from a machine!!
Be careful if you have a peanut allergy. I don’t and think it’s a nice touch to have available.
Do I recommend going? YES if you’re hungry
Will I go again? PROBABLY but a different one
Was it good value? NO
Price point: $$
… moreHere’s what I liked:
• The fries (when immediately fresh)
• The grilled cheese
• Polite service
• The burgers (according to a meat eater with me)
What I didn’t like:
• PRICES ARE OUTRAGEOUSLY EXPENSIVE
• Very cold location – draughty
• Seating not great nor comfortable
• £4.30 for a soft drink from a machine!!
Be careful if you have a peanut allergy. I don’t and think it’s a nice touch to have available.
Do I recommend going? YES if you’re hungry
Will I go again? PROBABLY but a different one
Was it good value? NO
Price point: $$
Gabriel Burcea
Sadly, after finishing my food, I’ve spotted hair. And indeed, all men, 5/6 did not have any protection masks. Stay away … I’ve asked the manager what is it, if he can recognise, and indeed, he confirmed it is hair. I’ve been to the store 2nd of August around 19:00 .
… moreAzizul Hoque
The fries are one of the best and great sized portions. The shakes are good although over the years I have seen them shrink in size. Over I would always go there to get myself and family or friend for a good quality fast food. Burger overpriced for me so please check menu before you go.
… moreMohammad Shabsogh
Five Guys restaurant in Richmond, UK has the best staff, helpful and friendly giving you the best advice ever.
The food tastes great especially the fries, do try the milkshake, you will not regret it.
They use fresh ingredients and allow you to customize your order.
… moreThe food tastes great especially the fries, do try the milkshake, you will not regret it.
They use fresh ingredients and allow you to customize your order.