

As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Chain eatery serving fast-food classics like burgers, hot dogs, french fries & shakes.
Address and Contact Information
Address: 802 N Lake Bradford Rd, Tallahassee, FL 32304
Phone: (850) 688-8991
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Dear Checkers Customer Service Team,
I am writing to formally express my dissatisfaction with a recent experience at one of your locations.
I placed an order approximately five minutes before arriving at the restaurant, intending to pick it up at the drive-through window. Due to heavy rainfall at the time, I chose not to go inside, and my plan was to retrieve the order through the drive-through lane.
When I reached the window, the employee—who appeared to be a manager—informed me that it was company policy for all orders not placed directly through the drive-through to be picked up inside. I explained the situation, noting the severe weather, but was still told I would have to exit my vehicle and go inside.
Given the circumstances and the lack of accommodation, I requested to cancel the order. The employee agreed, and I left without receiving the food.
I found this interaction to be both inconvenient and lacking in customer consideration, especially given the weather conditions. I believe this policy—or at least the manner in which it was enforced—could be reconsidered to better serve customers in similar situations.
I would appreciate clarification on this policy and whether exceptions can be made under extreme weather conditions. Additionally, I hope my feedback can be used to help improve the customer experience.
Thank you for your time and attention. I look forward to your response.