John DiClementi
I can’t say enough bad about this location. They are always out of something. Be it bread, or ingredients. Also they never accept national promotions. Its worth the drive to Thurmont or Waynesboro to get what you ordered. My last order i ordered food, they call from a cell phone to say no italian bread surprise surprise. They tell me I can cancel my order through the app. You can not in fact cancel through the app. I tried calling, no answer multiple times. Had to drive to the store to tell them to just make it with what they have. They seemed so clueless. I hate to be this mean but they just can never get anything right here. Owner obviously could care less and I will never be back and I will ensure everyone I know is made away of the continuous problems from this location. And when I finally got this order they had not freaking lid for my sale so it was strapped in plastic wrap. I attached the pictures of this mess. Second update, the damn bread was hard as a rock when we got home. This franchisee is so bad I will call Subway to ensure they know about not just my experience but so many others in the area
… moreJ R
Been several times. Service is always excellent. Subs always made the way we want them.
… morechristina hansen
Placed an order online, head to the store to pick up and they’re closed, my order was canceled via email 10 minutes after I placed the order. Never fails there’s always an issue when I attempt to get food from this location. Ended up going to the Thurmont location, staff was very friendly there.
… moreHannah Rogers
The young lady/gentleman that were working their shift did not change their gloves while making my sandwich. Proceeded to touch the oven as well as the register buttons with the same glove that handled my food. Please change your gloves when working on food service.
… moretim lowery
Everytime i order on the app, when I get to the store they are out of something and have to wait even longer for them to make the food. You might as well add at least 10 min or longer to the pickup time because it’s guaranteed to not be ready when you get there.
… moreAllen Smith
My gift cards loaded on app wouldn’t work when I tried to pay. Outstanding customer service when the lead employee told me “Sir, it’s not your fault, your subs are on us. Have a great day.” I will definitely revisit this store simply because of the customer experience that day. Great job!
… moreDaniel4857 VSFA
Ordered a Ultimate B.M.T footlong had very little meat was lucky if there was even a 1/4 of a pounder of meat in total
… moreRickie
You’ll be lucky to walk out with a sandwich that has everything you want on it and that doesn’t make you sick. There’s a reason this place has such a reputation of getting shut down. Also, I watched the owner slander a blind customer for not being able to read the menu. That marked my time to leave and never come back.
… moreCaleb dunlap
If I could give less stars I would! They all acted like they didn’t want to be there which I get, but then me and my girlfriend found long black hair in both of our sandwiches, will not be returning. Just wanted to let people know.
… moreMissy Miller
My tuna wrap was made to order and tasty. The staff appeared a bit inexperienced, un-business-like – holding conversations w/”bros” while waiting on me. The cashier had to tear the register apart to give me the correct change.
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