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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 715 E Memorial Blvd, Lakeland, FL 33801
Phone: (863) 688-6265
Menu Photos
Order and Reservations
Order: Order online
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Reviews
doni baba (Bingbing)
Worst food I have had from a McDonald’s restaurant even though delivery person did a great job got the food to me quickly basically cold no toppings on any of the hamburgers except for a single pickle hAmbers usually get ketchup mustard pickles and onions I even ordered extra toppings on them the hamburgers were all scraped up like somebody had tried to scrape off the black parts burger were 40% blackend will not be ordering from them ever again it’s not one star it’s zero stars but they don’t let you do that
… moreDominique Newkirk
This place has completely eliminated the fast part of fast food! I was literally in the drive thru for 45 minutes and when I finally got my food it was cold and my drink was hot and flat. The manager hung up when I called to let them know about my order. This will be the last time I visit this restaurant. I don’t even want the rewards for taking the survey. This is a horrible operation!
… moreShavonne gore Cleaning service
I ordered qtr cheese a fish sandwich and some fries through Uber Eats when driver arrived she had to wait 30 minutes for the food. Not only that my food was burnt cold and bread was so hard . I was not able to eat any of it because it was so late. I will not order late night again from there
… moreKyle Hand
Hello,
I’m reaching out to file a complaint about an incident that occurred during my lunch break at your location. My lunch break is only about 30 minutes, and what I witnessed — and experienced — today was unacceptable.
While waiting in line, a mother with a baby who had a blown-out diaper was being treated incredibly rudely by the staff. The baby was visibly covered in waste, and the mother simply needed to use the restroom to clean her child. Instead of showing basic decency or understanding, the staff — including the cashier — were openly disrespectful, dismissive, and mouthy toward her. Eventually, the poor woman, desperate to care for her baby, began raising her voice in frustration, but even then, they still refused to let her use the bathroom.
Then, when it came time for me to order, the same cashier refused to take my order because I “looked dirty” and “probably was a hobo.” For the record, I work in a factory where we make soap and pallets, so yes — I leave work covered in dust and wood sometimes. That’s called an honest day’s work. This kind of discrimination is insulting, especially considering this isn’t the first time I’ve dealt with this particular cashier’s attitude.
Not only did this incident waste most of my short lunch break, but it also left me disgusted by how your staff treated customers — especially a mother in distress and a working individual just trying to grab a quick meal.
I would like for a supervisor or district manager to reach out to me directly regarding this situation. At the very least, I expect some accountability and compensation for the time and treatment I experienced. This kind of behavior doesn’t reflect well on McDonald’s or the values the company claims to represent.
Thank you for your time, and I hope this is addressed promptly.
… moreI’m reaching out to file a complaint about an incident that occurred during my lunch break at your location. My lunch break is only about 30 minutes, and what I witnessed — and experienced — today was unacceptable.
While waiting in line, a mother with a baby who had a blown-out diaper was being treated incredibly rudely by the staff. The baby was visibly covered in waste, and the mother simply needed to use the restroom to clean her child. Instead of showing basic decency or understanding, the staff — including the cashier — were openly disrespectful, dismissive, and mouthy toward her. Eventually, the poor woman, desperate to care for her baby, began raising her voice in frustration, but even then, they still refused to let her use the bathroom.
Then, when it came time for me to order, the same cashier refused to take my order because I “looked dirty” and “probably was a hobo.” For the record, I work in a factory where we make soap and pallets, so yes — I leave work covered in dust and wood sometimes. That’s called an honest day’s work. This kind of discrimination is insulting, especially considering this isn’t the first time I’ve dealt with this particular cashier’s attitude.
Not only did this incident waste most of my short lunch break, but it also left me disgusted by how your staff treated customers — especially a mother in distress and a working individual just trying to grab a quick meal.
I would like for a supervisor or district manager to reach out to me directly regarding this situation. At the very least, I expect some accountability and compensation for the time and treatment I experienced. This kind of behavior doesn’t reflect well on McDonald’s or the values the company claims to represent.
Thank you for your time, and I hope this is addressed promptly.
Nick D
Came in ordered at the digital board. Was trying to clean the table and there is no napkins or drink station in the lobby. So I walked to the bathroom where an employee was near getting supplies out of a closet. I asked to get into the bathroom. Was told bathroom needed to be buzzed in and then asked to be buzzed in at the desk and they said it is broken. I asked how they use the bathroom and the response was sorry. The atmosphere seems stressed with no workers able to help at the desk. There is a sign that says only 30min no loitering. Wasted most of that time waiting for food. As I got my food someone else asked to use the bathroom that was a woman and was buzzed in. Maybe it was just the guys side. Food was fine.
… moreHisham
Staff are amazing and very nice, however:
– People just chilling around corners trying to talk to drive-thru people.
– Got my order wrong, tried to call, no answer, I’m sorry but I don’t wanna pay full price for less food.
Besides those things, no complains. I go here for lunch breaks, but I’m reconsidering just because of those two things.
… more– People just chilling around corners trying to talk to drive-thru people.
– Got my order wrong, tried to call, no answer, I’m sorry but I don’t wanna pay full price for less food.
Besides those things, no complains. I go here for lunch breaks, but I’m reconsidering just because of those two things.
shy nicole
May as well not be 24 hour cuz they always hide and never wanna serve you sitting here for 20 min with a mobile order and constantly have to cancel door dashes when I’m delivering for DoorDash
… moreAshley
As someone who just had a baby trying to get back into the flow of things, having no control over their bladder is one major thing. Having to TRY to get someone’s attention while struggling to hold any liquid in is a battle I unfortunately did not win. There I was, pants soaked because of the doors being locked and only opened by someone that is a paying customer.
I was going to pay for something AFTER I used the bathroom but instead I didn’t walk of shame out to my car and had to drive home in soaked jeans.
This has to be against ADA or something. It’s unacceptable when a company will take away a bathroom just for profit. And after reading the other comments about similar issues, this is not the first time this is brought up. Highly disgusted in McDonald’s and whoever thought it was a good idea to lock a bathroom.
… moreI was going to pay for something AFTER I used the bathroom but instead I didn’t walk of shame out to my car and had to drive home in soaked jeans.
This has to be against ADA or something. It’s unacceptable when a company will take away a bathroom just for profit. And after reading the other comments about similar issues, this is not the first time this is brought up. Highly disgusted in McDonald’s and whoever thought it was a good idea to lock a bathroom.
Kevin Ferry
I’ve seen a lot of negative reviews on here and I’m just gonna give mine twice. I’ve come twice. The chicken has been the best KFC I’ve ever had. I did not order on the app. I ordered at the counter and I did speak to the person in charge. he’s the area trainer. I guess the manager was fired so hopefully things will be up swinging for everyone, but if you’re looking for a good Kfc chicken this is The Joint.
… moreBlack Heart
Not child friendly. WHO LOCKS THE BATHROOMS AND MAKES YOU (WITH A SCREAMING INFANT WHO BLEW OUT THEIR DIAPER) wait to get someone’s attention to have them unlock the bathroom. AND THE BABY CHANGING TABLE IS BROKEN!!!! It’s hard enough to change a squirming child but now you have to be extra careful that they don’t roll off?!?! The bathroom signs says it’s for paying customers only but I would have much rather have changed my child before placing an order. Highly unlikely to ever return to a McDonald’s in Lakeland, Fl.
… more