Pizza Ranch

  3.9 – 2,001 reviews   • Buffet restaurant

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Welcome to American West casual dining! Come on in for legendary pizza and chicken in a fun, family-friendly setting. Choose from flavorful pizzas to the Country’s Best Chicken®—and don’t forget the Cactus Bread®. Looking for an event space? Our community room seats 50, and is perfect for parties, reunions, and meetings. Request catering services or order our legendary favorites to be delivered wherever you are. We’re located near North 2nd Street and just off Hononegah Road—near state parks, forest preserves, and Rockford is just a brief drive away. Support or fundraise for local charities with our Community Impact events!

Buffet chain offering pizza, fried chicken & classic American sides in an Old West-themed setting.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Pizza Ranch 61073

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Reviews

Brad Perry
Paid $57 for a half filled buffet. My daughter is eating ice cream with a fork because no spoons are available. My wife never got her potatoes and gravy.

Update: Responded to response and GM offered 15% off my next buffet. So I only have to pay 85% of full price for a 50% filled buffet. Never again. 2 stars have now become 1. Build a business on principals and not shady tactics. Serve what is advertised.

A picture is worth a thousand words. Here is 4.
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Dionna Stevens
This was My 1st Time Here. I Have Heard Many Good Things…. All True!
So We Did the Pizza Dinner Buffet. The Cost Was Very Reasonable and I Was Suprised the Buffet Came with a Drink!!
The Staff Was Awesome. All of the Pizza on the Buffet Had Meat on it and a Staff Member Heard Me Lookibg for Veggie Pizza and Said ” I Can Go Put in for a Veggie Pizza Now.”
I Was Soo Happy and Suprised!!
So I Started Out with This Fried Chicken I’ve Heard Soo Much About. Oh Yaass!! The Chicken Did Not Dissapoint! Nice Crunchy Flavorful Skin with Tender Chicken Inside.
With Else Was Delicious as Well. And I Will Say They Kept Bringing Put Freshly Made Food for the Buffet the Whole Time We Were There!! We Will Definately Be Back!!
And Good News!! They Just Extended Thier Hours Tuesday thru Saturday They Are Open Until 8pm.
P.S.
The Bathroom Was Nice and Clean.
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Mike Berthold
I was there for the first time On a
Friday evening. Really? No complaints. The food was always hot. Their Pizza is kind of like Little Caesars, but still good. Fried chicken was crispy and juicy. I like the fish, the potato wedges, and their thinly cut chips and if you ever go request the chocolate chip cookie.
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Steve Bird
Pizza Ranch is a great place with lots of very good food. It was very clean and relaxing. They treat their customers well and I will definitely be back ‼️
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Kt Merfeld
No one to greet customers so we had to summon and wait for soneone to ring us up at the drive-thru register. The pizza that did come out has changed for the worst. The ranch was off. Bathrooms are filthy. Had to shuffle highchair to find one with food. All employees hanging out by the drive-thru windows so you have to ring the bell or holler back. My son didn’t get any pizza because not one pepperoni pizza was brought out past 7 and he ate salad and chicken first. Hardly worth the drive or money anymore, especially when money is highland this is a splurge for us. What a disappointment.
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Amber Flaherty
I read the reviews before going so I did not have high hopes. We arrived at 6:45pm with closing time of 8pm. The first thing I noticed was the garbage and food all over the floors. Many food items were empty and the ones that were there you could tell had been sitting for awhile. There was also only spoons, no forks. We requested forks and it took almost 15mins for any to come out. We also requested salad and mashed potatoes which they did fill after about 30 minutes. The chicken was cooked thoroughly but that was the only thing that was good. Even the pizza was old and unchanged for the hour we were there. Huge disappointment and not worth the $70 I spent for the 5 of us.
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Brad Ward
Nice selection of food. From salad bar, pizza, fried chicken to fish on Friday’s. At one time there was a sign saying they were going to offer brewed tea but still haven’t seen that. Pepsi products but nothing for a non pop drinker.
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Julie Wythe
Came about 4:30 on Black Friday. We definitely beat the rush that was filling up when we left. Food was plentiful and hot. Attentive table cleaning. Friendly service. Sadly, they no longer have ice tea.
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Megan Vincent
The food is pretty good overall, but it is so hot in the building that it is uncomfortable. It’s not just a little warm it’s so hot me and my children have sweat pouring down our face. I asked if they could turn the air conditioner on and an employee told me that it has been broken for over three weeks. So they willingly let their customers suffer in the heat instead of paying to get the air conditioner fixed, and for that they lose a lot of stars. It’s so hot I ate as fast as I could to leave.
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Maria Oudis
Overall NOT a good experience TODAY. I’ve been to this location twice before and it wasn’t like today.

Here’s my list of what was not satisfactory today:

1) The ladies restroom had a dirty stinky diaper smell when I first went in. I reported it and somebody took care of it because when I went back in, it no longer smelled. But the handicap toilet was very dirty on and under the seat. Personally, I would not sit on it even with a liner. Pretty gross. It should be checked and cleaned every half hour as there are only 2 stalls.
2) According to my husband, his shoes stuck to the men’s restroom floor. What’s up with that? Recycled soap in the bucket? It too needed cleaning.
2) I watched a staff member not properly rotate the chicken when he brought a fresh batch out. That has to STOP, especially if it was past its expiration time on the warmer. I had no way of knowing, so I reached for a fresh piece.
3)There was a rediculous wait time for a nut free desert. When it finally came, it was not fully cooked. So my stepson brought it back to the kitchen. Instead of putting it directly into the oven to cook all the way, the staff member stuck his fingers in it first. Naturally, my stepson asked for another after seeing that. To make the situation worse, they made him PAY for it because it was one (less) ingredient. And he had to request that they put the handle back on the ice cream machine so that he could serve it with the desert cookie to his kids. It was not even 3PM.
4) Another matter that management needs to address right away is that the clean up crew should not be stacking dirty dishes up to his chin dirtying the inside of his arm and shirt. He should be using a cart with a bin. That is a sanitation AND safety issue. You gotta wonder… Does he stack clean dishes the same way? Does he wash his dirty arms first if he does?
5) Proper training is needed at bussing tables. The table crumbs and straw wrappers should not be wiped off the table and onto the floor.

After today’s experience, I’d personally think twice about returning to THIS location.

If it weren’t for the chicken not being rotated properly and the cookie being fingered in plain sight, I would have given this location’s food selection and quality 3.5 stars. The reason being, that the potato wedges, chips, and biscuits were not fresh. Though, the pizza was very good with a wide selection and the salad bar was fresh, there was not much of a selection of desert pizza.
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