Address and Contact Information
Address: 185 High St, Nutley, NJ 07110
Phone: (973) 661-3333
Website: https://www.louesplacepizzapasta.com/?utm_source=gbp
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Loue’s Pizza And Pasta – Food delivery – Nutley – Order online
Loue’s Place Pizza & Pasta – Nutley, NJ – 185 High St – Hours, Menu …
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I stepped outside to wait, and when I came back in, my pizza had apparently been sitting on the counter for about 10 minutes with no one saying a word. No name called, no effort to let me know it was ready — just blank stares.
The lack of communication and sense of urgency was honestly mind-boggling. It’s not about the wait — it’s about basic customer service and awareness. Wont be back.
At 7:30 I called to find out if the food was on the way they said yes I tried calling again at 8:11 because my food still didn’t get here no answer I called about six times got no answer. My sister went downstairs to take the garbage out and our food is sitting outside in the cold on the front porch. Nobody even bothered to call my phone and let me know the food was here. We bring the food inside and it’s ice cold so it’s been sitting out there at least 20 minutes. I’ve been trying to call and no one is picking up the phone I know they are still there because they just closed at 8 o’clock and they are avoiding my phone call. I think is it it is disgusting and extremely horrible customer service
Food: standard (wings looked dehydrated, bacon pie was good as per kids and Hawaiian pie with extra ham was missing some ham and had no pineapples)
Which brings me to to the main issue:
I don’t usually call to complain but when I saw the receipt the Hawaiian was 8 dollars more than the other pie – I called and let the employee know that the Hawaiian pie should have had extra ham and pineapple but only had normal amount of ham (attached photo.)
The employee did apologize and added the cook must’ve got confused. Then asked “what can we do about it?” At this point I responded I have no idea since restaurants usually have their own refund or “fix the problem” solutions. Seconds after the call drops – so in all it is what is it I guess.