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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 1721 10th Ave S, Great Falls, MT 59405
Phone: (406) 761-7755
Menu Photos
Order and Reservations
Order: Order online
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Fast Food in Great Falls, MT at 1721 10th Avenue S | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Great Falls, MT at 1721 10th Avenue S, for breakfast, burgers, fries, and more, or order online!
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Reviews
Samet Tekler
This is the worst McDonald’s I’ve seen in America. I am still waiting for my order — it has been about 25 minutes. There are many employees at the preparation counter in the kitchen, but something is clearly going wrong because orders are not moving.
The place is quite dirty, and the restrooms are not clean. Unfortunately, the staff are not friendly either. In the hot holding area, several orders have been sitting for a long time. One paper bag for a single item has been sitting under the heat lamp on the side for quite a while. By the time the last item arrives, the earlier ones will probably be stale.
The drink station is also very messy, with a lot of trash around. Overall, this has been the worst McDonald’s experience I’ve had in America.
After writing my review, I also looked at other people’s comments. In general, everyone is complaining about the same issues. Yet McDonald’s keeps sending survey offers asking customers to “provide more details so we can understand the problem better.” Honestly, this feels insincere to me. If they simply looked at the Google reviews, they would already see the pattern: upside-down burgers, burgers with no patty, empty nugget boxes, dirty environment, slow preparation times, unfriendly staff, poor management, and dirty, slippery floors.
Putting up yellow “wet floor” warning signs may help avoid certain legal responsibilities, but the reality is that the floors are not slippery because of water or soap — they are sticky and greasy from oil. The overall cleanliness level is extremely poor.
I asked the supervisor for their name so I could share my experience with McDonald’s corporate, but they refused to give it. I can’t help but feel that they are aware of the poor service quality and prefer not to be personally identified. The employees see what’s happening, yet the service continues in the same way.
What’s even more concerning is that surely there must be higher-level inspectors or corporate representatives overseeing these locations. However, with so many similar complaints, the lack of improvement is troubling. It makes me wonder if there is a mindset of “customers have no choice; they’ll keep coming anyway.” In my previous reviews and direct complaints to stores, I’ve often felt dismissed rather than taken seriously.
Unfortunately, my current impression is that McDonald’s has accepted this standard and does not truly take customer feedback into account.
… moreThe place is quite dirty, and the restrooms are not clean. Unfortunately, the staff are not friendly either. In the hot holding area, several orders have been sitting for a long time. One paper bag for a single item has been sitting under the heat lamp on the side for quite a while. By the time the last item arrives, the earlier ones will probably be stale.
The drink station is also very messy, with a lot of trash around. Overall, this has been the worst McDonald’s experience I’ve had in America.
After writing my review, I also looked at other people’s comments. In general, everyone is complaining about the same issues. Yet McDonald’s keeps sending survey offers asking customers to “provide more details so we can understand the problem better.” Honestly, this feels insincere to me. If they simply looked at the Google reviews, they would already see the pattern: upside-down burgers, burgers with no patty, empty nugget boxes, dirty environment, slow preparation times, unfriendly staff, poor management, and dirty, slippery floors.
Putting up yellow “wet floor” warning signs may help avoid certain legal responsibilities, but the reality is that the floors are not slippery because of water or soap — they are sticky and greasy from oil. The overall cleanliness level is extremely poor.
I asked the supervisor for their name so I could share my experience with McDonald’s corporate, but they refused to give it. I can’t help but feel that they are aware of the poor service quality and prefer not to be personally identified. The employees see what’s happening, yet the service continues in the same way.
What’s even more concerning is that surely there must be higher-level inspectors or corporate representatives overseeing these locations. However, with so many similar complaints, the lack of improvement is troubling. It makes me wonder if there is a mindset of “customers have no choice; they’ll keep coming anyway.” In my previous reviews and direct complaints to stores, I’ve often felt dismissed rather than taken seriously.
Unfortunately, my current impression is that McDonald’s has accepted this standard and does not truly take customer feedback into account.
Teresa Christine
This location is absolutely disappointing. We came in to your restaurant at 10:30am took us about 8-10min to order. We sat and waited for our food. We waited for 20mins. Watched others who ordered after us on the kiosk receiving their food. We asked this woman who appeared to be loving her job to check on our food. She walked back with our tray of cold food. She says “we’ve been waiting on the quarter pounder” the sandwich was cold. Would be a great ice pack. I’ve worked with many different McDonald’s locations and while this isn’t one of the worst locations, it’s definitely not the best. I wouldn’t recommend this place to my worst enemy.
… moreJames R
Its not fast, and its not cheap, whats the point?
I placed an online order for two sandwiches and an order of fries. The line at the drive thru was egregious, almost out to the street. 20 minutes later, I get to the intercom and check in. It takes another ten minutes to get to the window, where the surly woman at the window tells me to pull forward and wait another ten minutes. I will not be going to this location again, it wouldve been quicker to just go to the location across the river. Get it together.
… moreI placed an online order for two sandwiches and an order of fries. The line at the drive thru was egregious, almost out to the street. 20 minutes later, I get to the intercom and check in. It takes another ten minutes to get to the window, where the surly woman at the window tells me to pull forward and wait another ten minutes. I will not be going to this location again, it wouldve been quicker to just go to the location across the river. Get it together.
Creeanna Young
When I was having my cousin order my food tonight to get some cookies and the guy at the window was awful. Not only that, but when she got home looking into the box, this is what I see after moving the first cookie. It looks like a strip of some kind. When I looked it up, it showed a diabetic strip. I’ll never return to this Macdonalds again. I am sick to my stomach! After the way they treated my cousin while I was telling her what to get me, I wasn’t surprised they tried to sabotage my food. Sorry we came at a late time if that was the reason why this happened.
… moreLyilah Love
Honestly, my boyfriend and I cannot stand eating here. Nor being here.. Their food is honestly mid. The food doesn’t even rot.. The meat and everything, it aint the greatest quality I’ve had better elsewhere. And let’s not forget to mention, that the people that work there are absolutely rude and unprofessional. They will refuse to take your order for over 10 minutes and will make you wait even longer to get your food! All while cussing and dilly-dalling. Because of the lazy peope in the back, and horrible management. I do recommend Burger King tho! So underrated!!!!!
… moreKyle Faulkner
10:16 ordered my food. 10:36 I recieved it. They always take care of their drive through and online orders before lobby, definitely not a priority. Also dont sit by the window, the flies love those areas and like eating your food with you.
… moreEugene Lynch
Living off grid is a rewarding and full of challenges in the mountains and sometimes I indulge a bit when I come to Great Falls, Montana for supplies and a bite to eat occasionally. No running water or electricity for 4 years now and love the challenge of it all when her and I started The Marilyn Homestead which is named after my lovely girlfriend 4 years ago when I started this adventure at 55 years old.
Just plain cheap Corporate Greed. Laid off fast food for a year myself and this is what I got! The burgers are paper thin patties now and no bigger than a couple sliced pickles. When I come to town and wanna get fast food, I’ll go to Hardee’s, Burger King, Dairy Queen or any other mom and pop operation!
Looks like The Big Mac identifies as a White Castle Slider with cheese. Size does matter…
One would think if your paying almost $15.00 for a Big Mac Value Meal you’d be some what satisfied till evening dinner. Guess when minimum wages increased or employee wages rise to $15.00 an hour this is the end result?
McDonald’s needs a Blue Collar guy like me, an Independent Contractor whose sole job is to be a Mystery Diner and write reviews for the Corporate Head Shed so they can see for themselves with written review’s and hidden camera’s the cleanliness, attitudes, service, preparation and timeliness of their Franchise owners.
Really be great to hear some replies as I know, if enough people replied and decided to vent their frustration’s, maybe corporate would listen?
… moreJust plain cheap Corporate Greed. Laid off fast food for a year myself and this is what I got! The burgers are paper thin patties now and no bigger than a couple sliced pickles. When I come to town and wanna get fast food, I’ll go to Hardee’s, Burger King, Dairy Queen or any other mom and pop operation!
Looks like The Big Mac identifies as a White Castle Slider with cheese. Size does matter…
One would think if your paying almost $15.00 for a Big Mac Value Meal you’d be some what satisfied till evening dinner. Guess when minimum wages increased or employee wages rise to $15.00 an hour this is the end result?
McDonald’s needs a Blue Collar guy like me, an Independent Contractor whose sole job is to be a Mystery Diner and write reviews for the Corporate Head Shed so they can see for themselves with written review’s and hidden camera’s the cleanliness, attitudes, service, preparation and timeliness of their Franchise owners.
Really be great to hear some replies as I know, if enough people replied and decided to vent their frustration’s, maybe corporate would listen?
Tn’t Tv
Was missing an sandwich from my order made it all the way home so I called them and the gentleman on the phone was more than helpful, went back to location after phone call and spoke with the guy I spoke to on the phone and he made it more than right. Will definitely be coming back to this location, hats off to that manager
… moreJared Alleman
We got food to go. Food was fresh and ready shortly after I got there. The staff I encountered were polite.
… moreRosaellen Roth
The parking and drive thru is not thought out well at this location especially during a rush. I ordered 4 grinch meals and everything that made it a grinch meal was missing except for the socks. The big macs were thrown together with too much sauce. Every time I tried to adjust the burger so I could have a bit of everything in the bite it would fall apart. The customer service is lacking because of the kiosks. When my meal was delivered to the table they didn’t say anything. Some of the workers looked like they were thrown together themselves.
… more