Robert Jones
The food was decent. The restaurant was clean. Most everything served was plastic and disposable. The server was very nice but the staff seemed to have issues with each other. Seeing that while dining was not pleasant. We enjoyed our meal, but I expected more for the money we paid.
… moreami lo
I am extremely disappointed with my recent experience at Hook & Reel. After eating their food, I ended up getting very sick and it completely ruined my day. When I reached out to the restaurant, not only did they refuse to issue a refund, but they also expected me to drive all the way back there. even after I explained that I was sick and live far away.
The lack of empathy, accountability, and basic customer service is unacceptable. I shouldn’t have to risk my health or travel a long distance just to be taken seriously. I will not be returning, and I definitely wouldn’t recommend this place to anyone who values their health or proper customer care.
… moreDee Port
I just wanted to take a moment to express my gratitude for the incredible service my husband and I received during our recent visit to Hook & Reel. Our waiter, Roberto, truly made our dining experience memorable!
From the moment we sat down, Roberto was welcoming and attentive, ensuring we felt comfortable and well taken care of. He was knowledgeable about the menu and offered fantastic recommendations that made our meal even more enjoyable. His friendly demeanor and genuine passion for his work really stood out, and it’s clear he takes pride in providing exceptional service.
Thank you, Roberto, for making our visit to Hook & Reel very special for my husband and I 14th wedding anniversary. I can’t wait to come back and enjoy another meal! Also, the food was great. We got all you can eat and the food came out hot every time so cheers to the chef as well!
… moreRobin Redd-Miller
We chose the Hook & Reel since we live in the area but have never eaten here. Our server Kashayla was great, very nice, happy and attentive. She explained the menu items and specials in detail. My husband and I both truly enjoyed our appetizer and food selection. Every item was hot and delicious. So happy we decided to visit and will definitely visit again. If you have not tried the, hush puppies, fried shrimp, catfish basket or garlic butter boil it’s a must. Very satisfied with the service, food and atmosphere. The Millers!!!!!
… moreMariah Young
I visited Hook & Reel Cajun Seafood & Bar with a friend and left pretty disappointed. The bar area is very small, yet there was only one bartender working on a Saturday night. To be fair, she was nonstop making drinks and clearly overwhelmed, but there was no check-in at all we had to flag her down every single time we needed something.
What really stood out was the lack of support from management. The manager could clearly see how busy the bar was but didn’t step in or offer help, just kept walking around the restaurant.
The happy hour drinks were good, but the food was a huge letdown. The calamari was the worst I’ve ever had soft, mushy, and not crunchy at all. It tasted like the fish wasn’t fresh. We immediately spit it out.
The atmosphere itself was fine, and surprisingly it wasn’t even that busy for a Saturday night, which makes me concerned about how service would be on an actually busy evening. We ended up canceling our shooter order after waiting 20+ minutes, paid for our drink, and left because the experience had become so unpleasant.
Overall, between the poor service flow, lack of management involvement, and terrible food quality, this was not a good experience at all. Very disappointing.
… moreAngel Hampton
It was great. The food was great. My mom had it for the first time and she left the food I server was Ajay amazing server very funny & respectful.
… moreNatasha ShaMone
06/04/2025- A friend and I ate dinner, our orders (1) one crab leg boil bag and (2) one shrimp with no heads boil bag, two glasses of water with lemon! Our waitress was on time, nice, professional. The restaurant was clean and the decor was nice! Plenty of outside parking around. No wait time hardly to be seated. The food came quickly! Yum! Yummy! Loved the experience! Loved the food and the restaurant!
… moreGianni Francis
Roberto (AJay) did a wonderful job of carrying us through our dining experience!! He was respectful, kind, and humorous. The food was great and so were the drinks. My partner and I genuinely enjoyed the small conversation he struck up with us and it made the dining in experience that much more appealing. We will definitely return and be requesting him as our server. Thank you AJay!
… moreHeavenly Anthony
Chad did an amazing job today! Loved the service and the conversation he gave ! He put in my kids order first then mine. He was extremely nice and well knowledgeable about his job. He made my experience fun .! Thank you Chad ! Wonderful service. I’ll come back for him !
… moreCarine Chokote
Amazing experience at Hook & Reel Cajun Seafood & Bar!
The food was fresh, flavorful, and perfectly seasoned—everything came out hot and delicious. The ambiance was welcoming, clean, and had a great vibe, perfect for relaxing and enjoying a meal.
Special shout-out to Ajay, our server, who provided excellent service. He was attentive, friendly, and made sure we were comfortable and satisfied throughout the visit. His professionalism and positive attitude truly enhanced our dining experience.
Great food, great service, and a great atmosphere. I’ll definitely be back and highly recommend this place!
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