McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Brett Cabrera
Ordered through app.. my food was ready almost immediately… then I got to stare at bag on the counter for a full 5 minutes before a “MANAGER” came to help the front counter. She immediately scolded the employee, then handed at all the orders that were ready just sitting on the counter. Mine was the last to get handed out. No apology for the wait. Absolutely disgusted with the service.. my fries were freezing as expected. Even my nuggets were cold . Also, I had used a deal in the app to get an extra medium fry. I will include a picture of all the fries wasted due to horrible service because it seems a medium and small fry should have included more fries.
… moreHudson Valley Reviewer
The McDonald’s in Middletown definitely deserves a full five stars. For a fast-food spot, this location is consistently one of the best experiences around. Every time we stop in, the service is quick, the food comes out fresh, and the staff actually seems like they care about keeping things running smoothly. You can tell they take pride in this store.
The fries were hot and crispy, the burgers were put together neatly, and even the McNuggets tasted freshly cooked instead of sitting under a heat lamp. It really makes a difference when everything comes out tasting the way it’s supposed to. They also move the drive-thru line fast, which is a major win on busy days.
Inside, the dining area was clean and well-kept. Tables were wiped down, trash wasn’t overflowing, and the drink station was stocked — something you don’t always see at fast-food spots during rush hours. The employees were friendly and didn’t rush us at all, even though the line behind us was growing.
It’s the little things that make this location stand out, and Middletown’s McDonald’s gets those right. Whether you dine in or grab something quick on the road, it’s always reliable, fast, and surprisingly good. Definitely a solid 5-star McDonald’s.
… moreRosario Mirabella
Had a problem with the kiosk and an employee was very eager to help,
People were friendly and inviting…will highly recommend, i understand McDonald’s is fast food but that doesn’t mean it has to be crappie, and this location was everything, but crappie..
If you are in the mood for some McDonald’s swing on by you wont be disappointed.
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… morePeche “Peche” Peche
I honestly don’t understand how getting fast food for my two young kids is costing me over $35 at McDonald’s. They even charge for sauce now. The drive thru is always backed up, and the service feels rushed every time. Fast food is supposed to be quick and affordable, but it’s become the exact opposite. At this point, it’s not even worth it especially knowing this stuff isn’t healthy and is slowly hurting our kids in the long run. Extremely disappointed.
… moreJoandri Cuevas
I would like to share a concern regarding a recent experience I had at the drive-thru. The gentleman named William who took my order charged my card without confirming the details of my order. When I asked about this, he responded in a way that was rude and dismissive. He proceed to argue with me and tell me why am I giving him my card without confirming myself when his job it confirm the order before charging the card. Additionally, he used inappropriate language after I requested his name which I found extremely upsetting and extremely unprofessional. I believe that more professionalism and courtesy would have improved the experience. I kindly suggest McDonald’s and Management that staff be provided with additional training to ensure positive interactions with customers.
… moreLee Stat
Very clean. Plenty of parking. The service was fast and there is a drive-through. Even the bathrooms were clean.
… moreRhacez Olila
I’m very disappointed with this McDonald’s location. Almost every time I order, something is missing from my meal, whether it’s fries, drinks, or part of the main order. It’s frustrating to pay for food and then get home to find out items are missing. This has happened multiple times, which shows it’s not just a one-time mistake but a recurring problem with how orders are handled.
The staff really need to take more care in checking and confirming bags before handing them to customers. A simple double-check would go a long way in improving the experience. At this point, I don’t feel like I can rely on this location to get my order right. make sure to double-check order before leaving.
… moreJacqueline Lisella
ordered out from here using Uber Eats on Saturday May 25th 2024. Ordered a medium chocolate shake, and a 20 piece chicken fingers with fries meal. got my order in a timely manner and it was still hot. Shake was nice and cold. enjoyed my sweet and sour and bbq sauce as well. Hope to be back to this location soon, whether in person or using uber eats!
… moreBrie P.
If I could give zero starts I would. This location needs to be gutted and re-evaluated in terms of the staff as a whole. They cannot be discriminatory and in customer service, it just doesn’t make sense. You left me sitting in the drive through while your workers didn’t address me at all, and laughed and told jokes while I sat at the window waiting to pay. I had enough time to google their hours, and Google Maps said this McDonald’s location is open 24 hours as well as their drive through, but they refused to let me in. A rep stated in the drive thru while I waited for manager that they are trying to help me but that was a lie as I was not in the drive through any longer and nobody said anything to me while I was there. If a manager os not working during this morning that is a problem as they shouldn’t be operating business without a manager on the premises. Food tastes horrible since the McCrispy’s came out and the workers @ are not cooking the food long enough! I’m taking this up the chain as far asleep I can. The troopers need more training.
… moreKevin Hill
Now twice! Ordered a steak and egg McMuffin for delivery. Today I got a bacon and egg McMuffin. Last time it was a sausage and egg McMuffin. After receiving it, it was too late to order breakfast, cause who the hell eats lunch at 10:30 am? I didn’t eat either one, breakfast ruined . They honestly don’t care much either! They had me call Uber, like it was their fault!
… more