Celeste Johnson
First off I want to say I love Pizza Hut so much, unfortunately tonight our DoorDash order got delivered without sauce in our wings and we decided to go back and fix the issue. Javan was an amazing help he immediately helped us out and gave us really fast excellent service and honestly went the extra mile to give us better crispier wings and extra sauce. He’s the best and so is Pizza Hut thanks again Javan. ✨✨✨ 10/10
… moreIris Jones
I hadn’t eaten Pizza Hut in over a decade and honestly wouldn’t have even thought to order from them, but my husband chose it for his pre-birthday dinner. Unfortunately, it was a complete disaster. We ordered two pizzas, a melt & cinnamon minis for delivery. The large hand-tossed pepperoni & Italian sausage (no cheese) was a nightmare. The crust was paper-thin, the meat was rock hard, some slices were burnt to a crisp while others were nearly charred, and there was barely any sauce. Truly inedible. Our other pizza, a pan pizza, was the opposite…mushy, undercooked crust that my kids wouldn’t even eat. So essentially, we got one overcooked pizza and one undercooked pizza. In fairness, the rest of the order was fine. But the pizzas, which should be the star of the show, were completely unacceptable. I can’t imagine how anyone looked at the hand tossed one and thought it was okay to send out. Clearly, there’s no quality control at this location.
To make matters worse, the customer service was just as bad. I called the store multiple times. Twice, no one answered. The third time, a young lady answered with an attitude, put me on hold, and never came back. I sat on hold for nearly 30 minutes. I tried calling what I thought was corporate, only to be transferred right back to the same store that doesn’t answer their phones. After more back-and-forth, another rep said they’d connect me to a manager and the line just rang endlessly. At that point, I gave up. I spent $60 for two pizzas that were completely unacceptable and no one at the store or the company seemed to care. Judging by the other reviews, this isn’t a one-time mistake, it’s a pattern. It’s a shame, because Pizza Hut used to be a name people could trust. Clearly, this location just doesn’t care about its customers or its reputation.
… moreSamuel Quiroz
The pizza was hot, fresh, and full of flavor. The crust was perfectly baked, and the toppings were generous and well-balanced. The staff was friendly and the service was quick, even during busy hours. It’s a great place to enjoy a classic, comforting pizza with friends or family. I’ll definitely be coming back!
… moreMelissa Chaney
Gregory was awesome. I had a coupon for my child from school and I was having trouble using the code online. Gregory honored the coupon in the store, making me and my child a happy camper. I will definitely be back for our friday pizza nights at this location.
… moreShannon Collins
I ordered a pizza a few days ago and it arrived looking like it had been dropped/thrown around. Please refer to the photo. I called the store and spoke to a manager who gave me a store credit. We’ll, I called tonight and reached the call center and they do not have access to my store credit. They put me through to the store. We’ll, I’m literally on hold and gave been waiting for the store to answer for 11 minutes and Noone is answering!!!! I’ve even hung up and called back l only to be told by the call center that there isn’t anything they can do to help me.
Terrible!!! Take a look at the photo. I’ve never seen a pizza look like this. Tomorrow I will contact corporate. This is absolutely ridiculous. I’ve now been waiting 19 minutes for someone to answer the phone!!!
UPDATE: I waited for 30 minutes for someone to answer the phone and THEY NEVER DID SO I HAD TO PAY OUT OF POCKET FOR MY FOOD.
I WILL NOT EVER ORDER FROM HERE AGAIN
… moreAnn OBrien
Devon works at the registers and welcomes people in with a smile! I have picked up pizzas here a few times and every time I have had a good experience with him! I just wanted to be able to pass this along so he could be recognized for how professional and nice he is with my Pizza transactions!
… moreLu Lu
Walked in for a pick up order and no one was at the register to greet. Waited for a while before getting my order. The young lady was kind I must admit. To no surprise the quality of food matched the service. Dry and overcooked. I guess I wasn’t tje only one left unattended!
… moreDavid Cascante
Terrible customer service. Order was made almost an hour ago. Understaffed, unorganized, no sense of security, the fact that this has similar reviews tells you whoever manages this location doesn’t care. Save your money and time. Pure chaos.
… moreHonestFoodCritic
I am extremely frustrated with my recent experience ordering from the Pizza Hut app. Despite the app giving me a specific pickup time, my order was nowhere near ready when I arrived, forcing me to wait an additional 20 minutes for no apparent reason. The store itself was an absolute mess—blaring vulgar music and completely lacking any staff at the counter to provide assistance. I had to wait for someone to finally show up from the back, making the already ridiculous delay even worse. This level of incompetence and disregard for customers is unacceptable, and if Pizza Hut doesn’t fix these issues, I won’t be returning.
… moreBrandy Mahoney
They forgot to give me the brownie I ordered when I showed up to pick up my order. So I called to let them know an also see if they could deliver it but no instead I was put on hold . On hold to where I could hear everything that was being said between the employees swell as other customers that had came in . The two employees a female cashier an a man that worked Thursday September 18, 2025 between 8pm an 9pm both said they were not going to pick up the phone. So they said they will just leave the phone off the hook to see how long I would sit on the phone .. worst customer service ive ever had. With all the yelling an cursing that the employees say to eachother if I was their manager I would fire them in a heart beat. No wonder why pizza hut is hiring. I sat on the phone for over half an hour an still not one employee would pick the phone back up. I will never order from this pizza hut ever again an I will for sure let other in the port st lucie area also know about the way I was treated
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