Andy S
Apparently the drive thru takes precedent over walk in customers. Should have been lazy and probably would have been in and out in no time. Found myself standing by the register while I could clearly hear cat after car getting their orders paces while I was still standing around. When my coffee was served, had to ask for tye donut that I ordered. While I get drive thru may be a priority, at least acknowledge ypur walk in customers. As with any Dunkin, coffee and donut was decent.
… moreMichael Keller
You have to hit this place at a particular time to get good service. First of all, they usually only have 2 people working, and that place gets very busy.
If you go there when their busy, forget trying to get served within 20 minutes! Also the way the place inside is set up. If they don’t see you walk in, your doomed. They have high stainless steel machines or cabinets that total block the employees view. So you just stand there hoping they catch a glimpse of you waiting.
It’s not 100% the employees fault, after all the place gets busy. But there has been several times that I got tired of waiting and walked out, as I’ve seen others as well. They should rearrange the counter, and put another employee on to help. Al for over all. The place is clean and they serve good coffee. So in closing, service gets 2 ⭐️’s and the rest gets 4 ⭐️’s.
UPDATE! 1/28/2026 I went there this morning and waited over 15 minutes. A employee saw me 3 times and ignored me, then the woman working the drive up window said, will someone help the customer at the counter. Guess what? I wanted ANOTHER 5 minutes, then walked out!!! That makes the 4th time! I’m finished with that particular location! And i ALWAYS buy 2 cups of dunkin donuts coffee a day. You lose!! I just drive to shillington or Oley. They have VERY fast great coffee!!! 0 ⭐️’s for the location on price town rd.(rt. 12)!!!!!
… moreEvelyn Martin
What about this cup full of ice is less ice?! Also ordered a glazed donut with a few drops of glaze on it. If I wanted a dry donut I’d have ordered an old fashioned one! Ugh so tired of this kind of service with most Dunkins!
… moreSandy Holbert
I walked in and wait at the counter for about 5 minutes while the staff ignored me and served the drive thru until I left without an acknowledgment that I was even in the building. There was no line in the drive thru and at least 4 staff working. They should take this DD to the ground and salt the earth. I posted an empty hand because that is all I could get. Never stopping again there are plenty of of other places that actually want business.
… moreVeronica
I’m not sure who is running the show there. It’s terrible I ordered a drink at 6:30pm and was told the espresso machine was down, I figured it wasn’t and they already cleaned the machine. I specifically asked for oat milk beings I’m lactose intolerant, and will have a sever reaction. My coffee they said was similar was terrible and had dairy in it. I had to throw away the coffee because I can’t drink it. It seems like since that girl Nicole left this store has gone down the drain!!! Bring her back she was always amazing and very cheerful! And she never messed up my order!!!
… moreJ BUTTAFUOCO
I asked for a triple toasted English muffin with butter seen on receipt dark toasted English muffin looks like it wasn’t even toasted at all. The kids working for them are too busy on their phone and talking and not paying attention to the receipt orders this is why I will never come back to Dunkin’ Donuts Starbucks is consistent. That’s why you see long lines at Starbucks and not at Dunkin’ Donuts.
… moreKellie Brady
Been going here for a few months now. I typically order through the app, I don’t think I’ve ever had an incorrect order. My regular coffee order tastes consistent, staff has always been nice even when they are slammed. I’ve personally never had any issues!
… moreScott
Everytime I order from this place and the guy in the picture is at drive thru , make sure to CHECK YOUR ORDER cause it will most likely be messed up somehow. I’ve been going here for over a year and this guy hands me cold food ( that’s supposed to be hot ) everytime to where I have to come in and have someone else get the order right… I’ve complained about this guy in the past but i guess they don’t care .. I know I’m not the only one that has had issues with him.
… moreAnonymous Anonymous
So, I stopped this morning on my way for my civic duty at the courthouse. The drive thru was backed up so I went inside. I stood there for 15 minutes and finally leaned over and said can I please just get a large coffee!? There was a young man and 2 ladies working! All knew I was at the counter. He said it will be a few more minutes I’m busy! I said this service aucks and as I’m walking out the door he yells “Bto!” I said “dont call me bro!” Never again and very unprofessional! Only worried about drive thru customers!
… moreTamya Adams
Everytime I order from this Dunkin they mess up my order. Didn’t even fill my drink up all the way and the service just sucks. Wouldn’t recommend
… more