Address and Contact Information
Address: 306 Aspen Glen Landing SW #108, Calgary, AB T3H 6H1, Canada
Phone: +1 403-262-8799
Website: http://www.hanchao.ca/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
We really appreciated the attention to detail and the excellent customer service. We’ll definitely be ordering from here again, especially for big gatherings. Highly recommended!
I was quite astounded to see the manager’s reaction, ranting on about how she should be hit by a car or the sky should fall on her if the beef fried rice had not been done right. And, by the way, the second serving of the “beef fried rice” was just the same bland boiled effort as the first. Giving me a 30% discount for the rice was not the right solution. You should have removed it from the bill instead of charging me for it.
As far as the other menu item I had, the wor won ton soup, it was great. No problem there.
For the disappointing rice, I gave one star each for food, service (manager’s attitude), and atmosphere. For the wor won ton soup, and the waiter, I would have given five stars each for food, service, and atmosphere.
This place rates a “fail” and I suggest the manager learn some customer service skills.
That was my third visit there and was hoping to become a regular since it is close to where I live. The menu items I had on previous visits were very good, for reasonable prices. I liked the place up until this disgraceful behaviour from the manager. No more visits now.
I cannot recommend this place to others due to this event.
+++++++++++
Follow up to Manager Jane’s reply: I can assure you I was not full. I was ready to finish off the rice, next. Even if I was full, I was looking forward to the rice and would have happily taken the leftovers home in a ‘doggy bag’, as I have often done at many other restaurants. But the rice definitely was neither appetizing or tasty.
Jane, I think you are your own worst enemy with your poor interpersonal skills, your nutty babbling about getting hit by a car outside, your customer service clumsiness, and your anger management challenges. May I respectfully suggest you invest in the services of a professional personal growth counsellor to help you better get through your days.
I think, next, I will share my concerns about you with the Better Business Bureau, Yelp, etc..
Jane, I am not your enemy. I wanted to be a regular guest there. I wish you all the best with making this incident a learning experience for you.
Happy New Year.
Servers were attentive and present. Food came to the table after ordering in a timely manner, and cooked perfectly. Spring rolls were hot and crunchy, and the noodle soup was steaming.
Dining area and Bathroom were fairly clean.
Price point was competative.
Will be back to try out their other asian regional cuisines!