Address and Contact Information
Address: 7200 Montgomery Blvd NE F-2, Albuquerque, NM 87109
Phone: (505) 881-0165
Website: http://www.neoszechuan.com/
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Reviews
The food came in the FLIMSIEST styrofoam containers and the food was so hot it MELTED THE STYROFOAM onto the food leaving the food tasting of chemicals and PLASTIC!!!
The food was already mediocre at best, but the “meals” we recieved were simply inedible. DO NOT EAT HERE UNLESS YOU WANT STYROFOAM WITH A SIDE OF RICE.
It was our first time visiting ABQ, and since it was Thanksgiving, almost everything was closed. I researched which places were open and made a few calls before choosing this restaurant because we love spicy food and the ratings seemed decent.
The moment we walked in, the place felt chaotic. A young waiter ran outside to chase a customer about their takeout order, and another customer was loudly called back after he had already walked out with his food. Not a great start.
We seated ourselves because no one greeted us. After ordering, I went to the restroom and the toilet seat was nearly falling off, and the soap was completely watered down.
Our drinks arrived, then the appetizers. I ordered steamed dumplings, but we were served fried ones. The young waiter apologized and said he’d fix it, but came back saying the boss lady refused to take them back, insisting fried dumplings were “very popular” and that we needed to keep them. We politely insisted on the steamed dumplings, and she was clearly unhappy and there was shouting coming from the kitchen.
Another group later ordered fried dumplings and were surprised at how quickly theirs came out. I couldn’t help but wonder if they were given the dumplings we had rejected (though I can only assume).
Then the boss lady delivered my entrée to the wrong table. When those customers said it wasn’t theirs, she yelled at the waiter asking who it was for, and he pointed to us.
When we finished and got the check, we noticed an overcharge for rice ($3.95) instead of the $2.50 listed on the menu. They also added an automatic 18% gratuity even though it was just the two of us, and the menu clearly states that gratuity only applies to groups of 6+. Our total was over $90. When we questioned it, the waiter said the boss lady added the gratuity because it was Thanksgiving.
We politely asked to remove the 18% and correct the rice. He returned with a new receipt that removed the gratuity but still didn’t fix the rice. Instead, they added a separate “custom order of $2.50” while keeping the $3.95 charge. I went to the front again to have it corrected, and the boss lady looked annoyed, mumbling about Thanksgiving as she rudely handed the receipt back.
We paid and left.
It’s disappointing to be charged an 18% gratuity simply because it was “Thanksgiving.” Not everyone celebrates it, and it felt unfair and unprofessional.
Food: 6/10 (too salty)
Service: 0/10 (rude and unprofessional)
🙁
Overall the proportions are big enough for 2 days worth of food which helps stomach the price. I think its a tad too expensive but I’m not mad about it.
The General Tso chicken veered more on the spicy side than the usual thick tang that it normally has. After eating half the takeout plate the spice got old to me taste-wise, would have rathered the usual thick sauce but I respect that this is probably a house recipe.
The fried rice was delicious and my wife enjoyed the walnut shrimp and crab rangoons.
The bag that came with my meal broke on the walk home because it was stuffed with both meals. An additional bag would have been no inconvenience to me.
While we were waiting they served multiple tables who came in after us AND took multiple take out and delivery service orders. They didn’t check on us, they didn’t even seem to care when we left.
The tables were dirty and looked like they hadn’t been cleaned in a while. The backroom smelled like fish, and there was a flashing light in the corner of the room…
Overall, it was one of the worst experiences I’ve had at a restaurant ever. DO NOT GO HERE.