S.
The worst location. Its poorly managed. They open at 7. My online order was placed at 6:45am. It said it would be ready at 7:10. I walk in at 7:13. The 2 women working there don’t greet or utter a hello.
I look at their pick up counter. No orders ready. I ask them, where’s my order? No response. I ask in Spanish since it seems that they dont understand.
The shorter woman is like setting up and I’m like I need my order.
My order was not made. A smoothie and a chicken quesadilla. The other woman yells that oven is cold and what other item do I want. Im like how are they not prepared to be open at 7?
I reluctantly get a salad.
This isn’t the first time when I order, my order isn’t ready. Another time my order was to ready at 8am and my order is not ready.
The employees need to be retrained. If they cant get the orders on time, change the store hours.
Flower Hill and Gaithersburg location are much better.
Why allow online orders if they won’t be ready at the ready time? People are in a rush in the morning. We do not have time. This is unacceptable. Stop with the automated business responses and retrain your rude and arrogant staff!
… moreDaniel Agurcia
The cashier at this location is the main issue from this location. She doesn’t greet you instead she yells “next” the whole time she looks at you like you are the one to blame that she has to work. Her main job is making smoothies and they don’t taste good like the other locations do. I tried to apply my military discount and another coupon I have on the app. She said they don’t do that even though the other locations have always done it. I’m surprised she’s still working there after reading all the bad reviews.
… moreStacey
I really enjoy tropical smoothie Café, and I’m so happy to have one near my house. However, I have to say that the staff at the Rockville location are so rude and unfriendly., It makes it unpleasant to go there. How difficult is it for employees to smile, acknowledge your presence, and create a more pleasant environment for customers?
… moreSteve Foreman
Highly recommend you don’t use order apps for this place. They do NOT read instructions or provide STRAWS for their drinks including smoothies.
… moreLiyang “Leon” Sun
Yummy, delicious, healthy. Good for a cool and refreshing lunch during the hot summer days. I thought the service could be warmer, but maybe I was too intimidating.
… moreCathy MT
I go here regularly, the green smoothies are a lifesaver on days my toddler refuses veggies. Great tasting and fresh, I like the option to remove sweeteners
… moreJahangheer Shareef Shaik
We ordered paradise point smoothie and hummus wrap with miss vickies sea salt and vinegar chips. Both of them were 10 out of 10. Staff was friendly and laughing with my girls as long as we were there.
… moreBishruti S
Good food as always but the service wasn’t great. They seemed annoyed about something ♀️
… moreKee
My husband goes to this location normally in the evening. Yesterday we went around 11:45. We placed our order for 3 smoothies and 1 flatbread and told them exactly how to make them as the evening crew knows us, and we don’t have to tell them. My husband stood there and explained how to make the smoothies. They had an attitude off the jump, and the smoothies were made wrong 3 times and they don’tput the top on completely. . I guess the young lady was being funny because she made one so thick that you couldn’t drink it. We ended up throwing 2 of the smoothies in the trash and just leaving. My flat bread sandwich was given to someone else who didn’t order it, and I’m sure they were mad when they opened it up. This is the worst location that I have ever experienced, and we will not go back. The customer service received from the employees was very bad. Your employees need to know that if they don’t want to provide great customer service, then they should just quit. Your customers deserve to be treated nice because we don’t have to patronize this location at all.
… moreAll day daddy
The staff doesn’t know how to smile and greet customers on this branch it’s not even welcoming .
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