Social Profile: 
![]()
![]()
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
… View more
Welcome to your Lansing Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.
Fast-food chain serving chicken sandwiches & nuggets along with salads & sides.
Address and Contact Information
Address: 5617 W Saginaw Hwy, Lansing, MI 48917
Phone: (517) 321-7800
Website: https://www.chick-fil-a.com/locations/mi/lansing?utm_source=google&utm_medium=gmb
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Lansing | Chick-fil-A
… for rewards Sign in/Join Account Sign out. Favorite this location. Lansing. 5617 W Saginaw Hwy. Lansing, MI 48917. Open until 10:00 PM EDT. (517) 321-7800.
Chick-fil-A Lansing
Restaurant Info: 5617 W. Saginaw Hwy., Lansing, MI 48917. (517) 321-7800. [email protected]. Hours: M-Sat. 6:30am-10pm Sun: Closed. Get Directions. Chick- …
Construction underway on new Chick-Fil-A in Lansing – WILX
LANSING, Mich. (WILX) – There’s big news for fast food chicken lovers in Lansing — another Chick-Fil-A is coming to town.
Last Updates
Reviews
Kane V.
What can you I say Chick-fil-A customer service is GREAT. The staff are well trained.
There’s no arguments back and fourth between workers in the back, no argument with customers, not charging extras for sauce like other place like McDonald’s with their chicken nuggets sauce or their extra sauce on their Big Macs, the orders comes out correctly and fast like it should be. The Chick-fil-A Team talk and communicate with customers professionally and politely.
Other Fast food chains especially McDonald’s, Burger King needs to take notes and learn something here. From hiring the right management Team to the right staffing with the proper training.
Food came out fresh presentable and actually look like the pictures it advertised.
Their Spicy Chicken Deluxe is one of my favorites, crunchy on the outside and juciy when you bite into it, seasoned perfectly.
Waffles fries are also pretty good.
Parfait was also pretty good.
So far everything on their menu have not disappoint.
Plenty of sauce to choose from and they are not greedy like other fast food chains.
Keep up the great work
… moreThere’s no arguments back and fourth between workers in the back, no argument with customers, not charging extras for sauce like other place like McDonald’s with their chicken nuggets sauce or their extra sauce on their Big Macs, the orders comes out correctly and fast like it should be. The Chick-fil-A Team talk and communicate with customers professionally and politely.
Other Fast food chains especially McDonald’s, Burger King needs to take notes and learn something here. From hiring the right management Team to the right staffing with the proper training.
Food came out fresh presentable and actually look like the pictures it advertised.
Their Spicy Chicken Deluxe is one of my favorites, crunchy on the outside and juciy when you bite into it, seasoned perfectly.
Waffles fries are also pretty good.
Parfait was also pretty good.
So far everything on their menu have not disappoint.
Plenty of sauce to choose from and they are not greedy like other fast food chains.
Keep up the great work
Joe C
Every chick fila I have been too is good. This one is great. The managers and staff do an amazing job. They go out of their way to give you a experience that makes you want to come back.
… morePaulina Hoffman
Food was great! Restaurant was clean and much bigger than I imagined! It was a lovely experience.
… moreMatthew P
When it comes to the fast-food industry, consistency is the hardest thing to achieve, yet this Chick-fil-A location absolutely nails it every single time. It is rare to find a restaurant that consistently operates at such a high level of efficiency and hospitality, but this store is a shining example of why the brand has such a loyal, dedicated following. From the moment you pull into the invariably busy parking lot or walk through the front doors, the entire experience is seamless, welcoming, and genuinely pleasant.
First and foremost, the customer service here is simply second to none. The staff members are incredibly polite, attentive, and always greet you with a warm, genuine smile. It is incredibly refreshing to hear the trademark “my pleasure” and know that the employees actually seem to care about getting your order right. Even during the absolute peak lunch and dinner rushes, when the drive-thru lines wrap around the building, the team handles the sheer volume of customers with remarkable speed and precision. They have the logistics down to an absolute science, moving cars through the line quickly without ever making you feel rushed or sacrificing the accuracy of your order. You never have to frantically double-check your bag before driving away because they simply do not make mistakes.
The food quality is just as impressive as the stellar service. The classic chicken sandwich is always served piping hot, featuring a perfectly toasted bun, crisp pickles, and a juicy, flavorful filet that never has any of those weird, tough spots you sometimes find at other chicken chains. It is the gold standard for a reason. The waffle fries are consistently fresh out of the fryer—crispy on the outside, soft on the inside, and salted just right. And, of course, the meal would not be complete without their fantastic selection of sauces. Whether you are dipping your fries into the signature Chick-fil-A sauce or pairing your nuggets with the Polynesian, the staff always ensures you have exactly what you need.
Beyond the highly efficient drive-thru, the interior of the restaurant is impeccably maintained. The dining room is always spotless, the tables are wiped down promptly between guests, and the condiment station is kept fully stocked and organized at all times. Even the restrooms are remarkably clean, which speaks volumes about the management’s attention to detail and overall operational standards. If you decide to dine in, the team members actively walking around the dining room to check on tables, take away trays, and offer drink refills add an extra layer of hospitality that makes it feel much more like a premium sit-down restaurant than a quick-service joint.
In an industry where mediocrity is often the norm, this location continually goes above and beyond to provide a true five-star experience. The seamless combination of exceptional, friendly service, lightning-fast logistics, perfectly executed food, and a spotless environment makes this a highly reliable go-to spot. Highly recommended!
… moreFirst and foremost, the customer service here is simply second to none. The staff members are incredibly polite, attentive, and always greet you with a warm, genuine smile. It is incredibly refreshing to hear the trademark “my pleasure” and know that the employees actually seem to care about getting your order right. Even during the absolute peak lunch and dinner rushes, when the drive-thru lines wrap around the building, the team handles the sheer volume of customers with remarkable speed and precision. They have the logistics down to an absolute science, moving cars through the line quickly without ever making you feel rushed or sacrificing the accuracy of your order. You never have to frantically double-check your bag before driving away because they simply do not make mistakes.
The food quality is just as impressive as the stellar service. The classic chicken sandwich is always served piping hot, featuring a perfectly toasted bun, crisp pickles, and a juicy, flavorful filet that never has any of those weird, tough spots you sometimes find at other chicken chains. It is the gold standard for a reason. The waffle fries are consistently fresh out of the fryer—crispy on the outside, soft on the inside, and salted just right. And, of course, the meal would not be complete without their fantastic selection of sauces. Whether you are dipping your fries into the signature Chick-fil-A sauce or pairing your nuggets with the Polynesian, the staff always ensures you have exactly what you need.
Beyond the highly efficient drive-thru, the interior of the restaurant is impeccably maintained. The dining room is always spotless, the tables are wiped down promptly between guests, and the condiment station is kept fully stocked and organized at all times. Even the restrooms are remarkably clean, which speaks volumes about the management’s attention to detail and overall operational standards. If you decide to dine in, the team members actively walking around the dining room to check on tables, take away trays, and offer drink refills add an extra layer of hospitality that makes it feel much more like a premium sit-down restaurant than a quick-service joint.
In an industry where mediocrity is often the norm, this location continually goes above and beyond to provide a true five-star experience. The seamless combination of exceptional, friendly service, lightning-fast logistics, perfectly executed food, and a spotless environment makes this a highly reliable go-to spot. Highly recommended!
Dmitri
It’s great on all fronts.
I tried their chicken sandwich for the first time and I have to say, it’s as good as people say it is. Both the flavor and crispy outer shell work together. Not a fan of their fries though, they were a bit too bland.
Their original sauce is the winner though and definitely makes their fries shine.
The restaurant is very clean and has a nice decor, also real flowers ?!
The staff was very friendly and helpful.
… moreI tried their chicken sandwich for the first time and I have to say, it’s as good as people say it is. Both the flavor and crispy outer shell work together. Not a fan of their fries though, they were a bit too bland.
Their original sauce is the winner though and definitely makes their fries shine.
The restaurant is very clean and has a nice decor, also real flowers ?!
The staff was very friendly and helpful.
MaMa_MiA
This is my second time trying out Chik-fil-A. First time was ok and was in a different state. This time was better, I got take-out and ordered the spicy deluxe sandwich. The chicken was crispy, tender, had a good bit of spice, with the Chik-fil-A sauce just making it taste flavorful. Definitely want to try the chicken strips next time.
… moree koz
Update after management response:
I appreciate the response and that the feedback was shared with the team, but it’s unclear how this resolves the core issue. Once a customer enters the drive-through, there is no way to leave, even if an item is unavailable or in an emergency situation.
Being asked to call and speak with a manager places the burden back on the customer, rather than addressing the issue in the moment. A simple apology, clear and consistent communication, a small gesture of goodwill, or advance warning (such as a sign before entering the line) would have been far more effective and customer-forward.
This isn’t about compensation, it’s about awareness, communication, and preventing the same situation from happening again.
—————
Came for a guilty pleasure and wasted 35 minutes with no pleasure.
This location has a drive through meant to contain you, no matter what the situation. Item’s out? Too bad. Pay us for something else or waste a half hour+ with nothing to show for it. Why? Give the drive through an “out” like almost everywhere else, right?
On this occasion I came for a shake. I waited 20 minutes to get to the order kiosk, where they informed me they were out of ice cream. Okay, that can happen… is there any way I can leave? Nope, the only way is to go through the order windows even with no order. We wait 15 more minutes to go through this process for absolutely nothing in hopes we can get some sort of voucher for a future shake or something. Nope.
We are met at the window by someone who contradicts the ice cream outage by saying “sorry, our systems just went down,” when we explain to them what happened. Well, what is it?
The most frustrating thing is that for all of this time wasted stuck in your “trap” because of the design of your drive through and – all while you’re making profit hand over first – we don’t even get a voucher for the future??? We even tried to help people who may end up in the same situation by suggesting a sign or warning they’re out of shakes before you’re stuck, and in the most rude tone possible get an eye roll and “Well… we’ll see what we can do I guess.” As if that’s unreasonable? C’mon
35 minutes wasted, horrible attitudes and horrible customer service. Will give the chance to make it right, but as of now, I have no plans of getting stuck in this trap of a drive through with nothing to show for it ever again
… moreI appreciate the response and that the feedback was shared with the team, but it’s unclear how this resolves the core issue. Once a customer enters the drive-through, there is no way to leave, even if an item is unavailable or in an emergency situation.
Being asked to call and speak with a manager places the burden back on the customer, rather than addressing the issue in the moment. A simple apology, clear and consistent communication, a small gesture of goodwill, or advance warning (such as a sign before entering the line) would have been far more effective and customer-forward.
This isn’t about compensation, it’s about awareness, communication, and preventing the same situation from happening again.
—————
Came for a guilty pleasure and wasted 35 minutes with no pleasure.
This location has a drive through meant to contain you, no matter what the situation. Item’s out? Too bad. Pay us for something else or waste a half hour+ with nothing to show for it. Why? Give the drive through an “out” like almost everywhere else, right?
On this occasion I came for a shake. I waited 20 minutes to get to the order kiosk, where they informed me they were out of ice cream. Okay, that can happen… is there any way I can leave? Nope, the only way is to go through the order windows even with no order. We wait 15 more minutes to go through this process for absolutely nothing in hopes we can get some sort of voucher for a future shake or something. Nope.
We are met at the window by someone who contradicts the ice cream outage by saying “sorry, our systems just went down,” when we explain to them what happened. Well, what is it?
The most frustrating thing is that for all of this time wasted stuck in your “trap” because of the design of your drive through and – all while you’re making profit hand over first – we don’t even get a voucher for the future??? We even tried to help people who may end up in the same situation by suggesting a sign or warning they’re out of shakes before you’re stuck, and in the most rude tone possible get an eye roll and “Well… we’ll see what we can do I guess.” As if that’s unreasonable? C’mon
35 minutes wasted, horrible attitudes and horrible customer service. Will give the chance to make it right, but as of now, I have no plans of getting stuck in this trap of a drive through with nothing to show for it ever again
Geniaya Lewis
Portion sizes make me feel like I’m back in Europe. I ordered chicken strips during a minor dinner rush and somehow they came back to me luke warm. Coke machine is low on syrup so the drink is a waste. 2 meals together was $25. I made a joke that I didn’t want to try something new and be disappointed so I’d rather go to a place I know is going to disappoint me and the joke held up.
… moreKristen Wolfolk
Love the food, the cobb salad is hands down the BEST salad you can get from a fast food place. Love the sauces and fries. Service is always top notch and it’s one of the only places I eat out at.
… moreMaggie Egbert
I went through the drive thru on 01/29/2026. I was not having a good morning, it had been really rough. Holly, though, made my day. She was incredibly happy and kind, she came to the window to specifically tell me she thought I was very pretty & explained how nice my hair looked. I needed that more then she may know, though I did admittedly start crying because it meant so much. Holly proceeded to continue speaking with me about how neat my piercings were, requesting that I come back for her to see the new ones I was planning on getting. This experience just solidified how much I appreciate this location and Chick-fil-A as a whole. Thank you Holly.
… more