

Located at 9685 Johnstown Rd,New Albany,OH,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address and Contact Information
Address: 9685 Johnstown Rd, New Albany, OH 43054
Phone: (614) 647-2128
Website: https://locations.timhortons.com/en/oh/new-albany/9685-johnstown-rd/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
why did my drink taste like somebody pissed in it?
not to mention the rude customer service as well
avoid this location.
Walked in for a coffee ☕ at 09:00 AM. Surely the person (male with face piercing) wasn’t happy to serve me for unknown reasons.
It wasn’t busy either in-store. 3-4 cars in drive through.
I only ordered two hot drinks. Got the drink and left. Not a good experience of Tim Hortons.
New employees took our order proceeded to make our sandwiches and one drink. Place them at the takeout counter, said “here you go” and they both left the store potentially having to clock out or something.
Two ladies that were around that I assume we’re “training” the new hires then proceeded to do routine things while our orders are still unfinished. We stood and made eye contact with them multiple times, not once did they ask us if we were still waiting on anything or needed help.
Our friend spoke up and kindly said “hello, I am still waiting on a muffin and my drink” the older women ask her what the order was. She begins to make the drink and as my friend is thanking her she interrupts her with “hello may I take your order” fake smiles and points to the headset.
The younger lady then finally asks us what we need and I said “we are still waiting on our drink the, other two gave us food and just left” and she replied with “yeah well, they are new hires” instead of just apologizing she shifted the blame on them. When she was the one who told them to leave the store.
Not impressed with the service, I didn’t ask for a refund because I was hungry and i also have worked retail so I understand. But c’mon, if you see people in an empty shop staring at you the least you can do is ask if we need any help.
Need to close the place or reduce you’re menu too coffee and donuts until you can get adequate staffing levels to put out better service.