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At Papa Johns Pizza in Gastonia, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Gastonia pizza for any occasion. Call us for pizza delivery in Gastonia or stop by 2161 N CHESTER ST. for carryout to order the best pizza in Gastonia, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 2161 N Chester St, Gastonia, NC 28052
Phone: (704) 853-0006
Menu Photos
Order and Reservations
Order: Order online
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Papa Johns Union Rd # 50c | Papa Johns Gastonia, NC
Call us for pizza delivery in Gastonia or stop by 2212 UNION RD # 50C for carryout to order the best pizza in Gastonia, along with breadsticks, wings, and more!
Papa Johns N Chester St. | Papa Johns Gastonia, NC
at (704) 853-0006 for more information or to place a catering order today. How do I join Papa Johns Rewards? Earn Papa Dough to use towards any menu item …
papa johns stores in gastonia, nc
PAPA JOHNS STORES IN GASTONIA, NC · N Chester St. 2161 N CHESTER ST. Open Closes at 12:00 AM · Union Rd # 50c. 2212 UNION RD # 50C. Open Closes at 12:00 AM.
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Reviews
Sophia Martinez
Chris and Alex are great workers and they both deserve raises. Made my pizza and brownies to perfection. Wings. Backflips. Throwing pizza dough in the air and shit. If you ask them to dance then they do it. It’s like a secret menu item. Just go in and tell em to shake it and then they shake it. Coming back tomorrow, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day, and the next day.
… moreDavid Goins
Placed an order for pick up at the Gastonia location on 321. Once we arrived home we realized we were missing our cheese sticks. I thought no big deal I’ll call and ask for a refund, but that was just the tip of the iceberg. Upon opening a sealed box a piece was missing and another piece had been partially ate. I asked my wife if she ate some and she was As shocked as me to see the half eaten pizza. I called the store and the lady acknowledged they mistakenly gave us an associates pizza. I asked for a refund but was only offered to come get the missing cheese stick and have my pizza remade. Keep in mind I’m over a half hour away so I told the lady I would just rather have the refund. They told me they would issue one. After a week I called back because I’ve yet to see the refund and was promised it would be there. It’s been almost a month still no refund. 3 calls to the store and 2 calls to the 1-800 number and this hasn’t been resolved yet. Very disappointed and won’t be going back anytime soon which is unfortunate because I really enjoy the brand.
… moreEmily
Went to pickup my pizza order today. Papa Johns was packed with waiting customers. The customer at the counter had an extra large order 10 pizzas.The man was being difficult. The lady working was nice and helpful, she was working hard. It was past the time for my pizza to be ready, as were the other peoples pizza, she kept saying she was sorry it was taking so long. She had even started anyone else pizzas. She worked hard and got the pizza done as fast as she could. As well as the others too .She was the only person there. She was running the front and making, cooking , and packing up the pizzas. The place was clean, just pizza boxes everywhere but it was clean. I think everyone realized how hard she was working and didn’t say a word.
… moreFann
Ordered a pasta bowl and when I got it WAS SUPER GREASY (as you can see in the picture). I asked politely if I could get a refund due to it being so greasy. (Who wants to be sick from something so greasy?) I was nothing but kind even said that I would return the food because it WILL NOT BE EATEN. The “manager” told me that “just because something is greasy doesn’t mean you can get your money back”. The customer service sucks and I was very disappointed and dissatisfied. Manager sucks.
… moreTina Gordon Kitts
I would give zero stars if I could we were delivered a mess pizza smashed against the box, bot cut a mess of a pizza, and now you have to drive the puzza back for assessment to be refunded or to get a new pizza. This is the worst customer service ever from Stephanie the manager, who says Kaylie the GM instructed this. Pictures for proof of the mess. Ridiculous how people have no pride in their work.
… moreAshley Holloman
There’s not much I can say about this place. Figured I’d give it a shot and needless to say it’s the last time I’ll ever come here. Walked in the door stood there 5 minutes at the counter waiting for somebody to at least acknowledge me. There was four people behind the counter. My order was ready so I politely asked if I could pick up my pizza and the woman that was running the register said that she would be there in a minute. Instead, a gentleman that obviously did not have a voice acknowledge me (of course not even mumbling a single word) walked over to me handed me my pizza after I told him the name on my order. No thank you no have a great day no nothing. Great customer service..
… moreRochell Smith
Today I decided to order from this Papa Johns location like I normally do, using the online system. I selected my usual preferences—well-done pizza—but what I received was *beyond* well-done. Both pizzas were burnt on top and noticeably overcooked compared to what I usually get.
I called the store and spoke with the new General Manager (GM), who initially was willing to make it right and remake the pizzas. I was told about a new policy that requires customers to return the original pizzas, which I had no issue with. I brought them back and they remade the order.
Unfortunately, the second set of pizzas still wasn’t right. One was again too dark, and the other had multiple extra toppings that I didn’t even order. I returned both pizzas *again*, this time simply asking for a refund.
That’s where the situation went downhill.
The new GM started quoting policies and insisted I would only be refunded for *one* pizza. I explained I used a deal where I paid full price for one pizza and received the second one free—meaning if one pizza was refunded, the full amount I paid should have been returned. I asked to speak to someone above her, and she told me she was the GM and no one else was available. I also asked for her name, and she refused to give it, but oddly enough gave me the name of the previous GM instead.
What made things worse was her attitude. She was dismissive, condescending, and talked to me as if I was trying to abuse the “customer is always right” mentality. As someone who has worked in customer service, I know that’s not always the case—but respect and listening go a long way. She showed neither.
**Now for the positive: I want to sincerely thank Skylar P.**
She stepped in *when her GM literally walked off*. Skylar listened, understood exactly what I meant, and went back to advocate on my behalf. She returned with two receipts and confirmed that my refund was being processed. However, the refund amount was still off—I paid $19.89 but only received $19.14 due to a mistake made during the GM’s refund attempt. Thankfully, Skylar ensured I received the rest.
Skylar P. was the *only* reason I left that store without being completely frustrated. She showed leadership, empathy, professionalism, and true customer service. Honestly, *Skylar should be the GM*. She clearly understands how to handle customers, has likely been with the company long enough, and just needs to be trained on the management side. The store—and the Papa Johns brand—would benefit greatly from having someone like her in leadership.
… moreI called the store and spoke with the new General Manager (GM), who initially was willing to make it right and remake the pizzas. I was told about a new policy that requires customers to return the original pizzas, which I had no issue with. I brought them back and they remade the order.
Unfortunately, the second set of pizzas still wasn’t right. One was again too dark, and the other had multiple extra toppings that I didn’t even order. I returned both pizzas *again*, this time simply asking for a refund.
That’s where the situation went downhill.
The new GM started quoting policies and insisted I would only be refunded for *one* pizza. I explained I used a deal where I paid full price for one pizza and received the second one free—meaning if one pizza was refunded, the full amount I paid should have been returned. I asked to speak to someone above her, and she told me she was the GM and no one else was available. I also asked for her name, and she refused to give it, but oddly enough gave me the name of the previous GM instead.
What made things worse was her attitude. She was dismissive, condescending, and talked to me as if I was trying to abuse the “customer is always right” mentality. As someone who has worked in customer service, I know that’s not always the case—but respect and listening go a long way. She showed neither.
**Now for the positive: I want to sincerely thank Skylar P.**
She stepped in *when her GM literally walked off*. Skylar listened, understood exactly what I meant, and went back to advocate on my behalf. She returned with two receipts and confirmed that my refund was being processed. However, the refund amount was still off—I paid $19.89 but only received $19.14 due to a mistake made during the GM’s refund attempt. Thankfully, Skylar ensured I received the rest.
Skylar P. was the *only* reason I left that store without being completely frustrated. She showed leadership, empathy, professionalism, and true customer service. Honestly, *Skylar should be the GM*. She clearly understands how to handle customers, has likely been with the company long enough, and just needs to be trained on the management side. The store—and the Papa Johns brand—would benefit greatly from having someone like her in leadership.
Michael Wright
I ordered online. I went to pick up my pizza and was completely disgusted upon my arrival. A male employee dropped the pizza he was spinning and he was about to pick up the dough until he saw me walk. My wife had parked in the front of the store. I was met with a young lady with huge gauges in her ears. I commanded me to have my wife move our car or she would not provide me service. I looked around for any type of signage stating what she said. There is not anything in the store that I saw nor was there any other cars in the parking lot. So I asked for a manager. When finally she the manager came from the back I told her my name and asked her was my order ready. She told me that she would not give me my order that I paid for in advance until my wife moved our vehicle. I asked her for my money back and she told me that she wouldn’t give me my money back until my wife moved. The unprofessional and disgraceful demeanor of all the employees is despicable and they all should be fired. After my wife moved she I asked her her name and she wouldn’t provide it to me. I will never go back. But I will follow up with their regional manager and reach out to national management to highlight the disgusting treatment I experienced. Please don’t give this location any business until they can provide better food, customer service, and treat customers appropriately.
… moreChris W
I ordered 3 pizzas and one was burnt. I spoke to the manager on duty and he told me to bring it back the following day and speak to the general manager which I did. This general manager, Ken, tells me there nothing wrong with and he wouldn’t do anything about it. I called the corporate office right there in front of him. He then informs me that he “ has already gotten ahead of it”…so that tells me clearly that someone higher up needs to be asked some hard questions. I just seen another review from just a week ago about the exact same situation and same manager! What is going on with this location?
… moreMary Harris
If I could give zero stars, I would.
Absolutely terrible experience at this Papa John’s location. I came in with a legitimate issue and requested a refund, which was refused without reason. The situation escalated so badly that I had to call the police just to get my money back—completely unacceptable.
Even worse, I personally witnessed the manager making pizzas without wearing gloves, and she was literally digging her fingernails into the pizza dough. It was disgusting and a clear violation of food safety standards.
Not only was I treated with disrespect, but the sanitary conditions were appalling. I will not be returning, and I urge others to think twice before ordering from this location.
Papa John’s needs to do a serious review of their staff training and hygiene policies at this store.
… moreAbsolutely terrible experience at this Papa John’s location. I came in with a legitimate issue and requested a refund, which was refused without reason. The situation escalated so badly that I had to call the police just to get my money back—completely unacceptable.
Even worse, I personally witnessed the manager making pizzas without wearing gloves, and she was literally digging her fingernails into the pizza dough. It was disgusting and a clear violation of food safety standards.
Not only was I treated with disrespect, but the sanitary conditions were appalling. I will not be returning, and I urge others to think twice before ordering from this location.
Papa John’s needs to do a serious review of their staff training and hygiene policies at this store.