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Sarpino’s Pizzeria, located in the vibrant Riverwoods neighborhoods of IL, offers an extensive menu of fresh, authentic Italian cuisine. Their specialty is the New York-style pizza, made with hand-stretched dough and a variety of mouthwatering toppings. Sarpino’s also delivers a selection of sandwiches and salads, ensuring there’s something for everyone to enjoy. With an easy online ordering system and prompt, free delivery, Sarpino’s is the ideal choice for a quick and satisfying meal, open late 365 days a year.
Pizza & casual Italian food from a no-frills counter-service chain that also offers delivery.
Address and Contact Information
Address: 2017 Milwaukee Ave, Riverwoods, IL 60015
Phone: (847) 419-1100
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Best Pizza Delivery in Riverwoods, IL | Sarpino’s Pizzeria
Enjoy handcrafted pizzas, calzones, and Italian favorites with free delivery in Riverwoods, IL. Open late to satisfy your pizza cravings anytime!
Order Pizza Online | Sarpino’s Pizzeria – Fresh, Fast, Free Delivery
Enjoy handcrafted pizzas, calzones, and Italian favorites from Sarpino’s. Order online for fast, free delivery or takeout, even late at night!
Delivery Areas Near Riverwoods, IL – Sarpino’s Pizzeria
Sarpino’s Riverwoods, IL, delivers to nearby neighborhoods including Buffalo Grove, Deerfield, and Lake Zurich. Check if your area is covered and enjoy our …
Reviews
Noelle Johnson
I loved Sarpinos, but the last time, the pizza was made incorrectly and was inedible due to the amount of garlic used (must have had 10 cloves worth of chopped garlic on a medium pizza). Tried calling the manager, and they were not available. Left a message and never got a call back. Tried emailing and never got a response. If you’re ordering from here, be prepared for your food to be inedible and not getting a response from the manager and/or owner.
… moreChrissy Korengold
Truly a pain in the you know what to order from.. after a long day of work just wanted to order a pizza with my best friend after work. It turned into a whole adventure which was hilarious but infuriating at the same time. It got so ridiculous with excuses that I seriously felt that the old school Prank’d team was going to come running out once the delivery driver finally delivered our pizza well after 8PM.. what a wild experience last night. Thanks Sarpinos for screwing me and my friend, but for providing a hilarious story that I will tell all of my friends and family
Order Timeline
• Placed an order at 5:45 PM on 12/18/25 for two medium specialty pizzas.
• Delivery ETA was 6:33 PM.
• By 7:15 PM, the order was already 40+ minutes late.
• First call: gave order number, but the representative said he couldn’t check because he wasn’t near the kitchen.
• Waited another 30 minutes—still no pizza.
• Called again to cancel after 2+ hours, but was told “the app is delayed” and the pizza would arrive in 10 minutes.
Customer Service Experience
• Made five calls over 2.5 hours with no clear answers.
• Finally spoke with the manager, whose response was even more frustrating.
• Instead of accountability, we received vague apologies and excuses.
• Multiple employees and even the driver were asked to call and apologize—yet the actual issue remained unresolved.
Refund Issue
• Requested a refund to our credit card for the $26 total (including tip).
• Manager refused, offering only store credit or a free pizza.
• After such a negative experience, why would we want credit to return here?
Overall Impression
This location consistently fails to deliver on time and refuses to take responsibility. Based on other reviews, this seems to be a pattern of behavior. Customers are misled with false delivery times, strung along with phone excuses, and denied proper refunds.
Sarpino’s Riverwoods is operating in a market where accountability matters. Instead of playing games, management should simply admit mistakes and issue refunds. Until then, this store is a prime example of how not to run a pizza chain.
… moreOrder Timeline
• Placed an order at 5:45 PM on 12/18/25 for two medium specialty pizzas.
• Delivery ETA was 6:33 PM.
• By 7:15 PM, the order was already 40+ minutes late.
• First call: gave order number, but the representative said he couldn’t check because he wasn’t near the kitchen.
• Waited another 30 minutes—still no pizza.
• Called again to cancel after 2+ hours, but was told “the app is delayed” and the pizza would arrive in 10 minutes.
Customer Service Experience
• Made five calls over 2.5 hours with no clear answers.
• Finally spoke with the manager, whose response was even more frustrating.
• Instead of accountability, we received vague apologies and excuses.
• Multiple employees and even the driver were asked to call and apologize—yet the actual issue remained unresolved.
Refund Issue
• Requested a refund to our credit card for the $26 total (including tip).
• Manager refused, offering only store credit or a free pizza.
• After such a negative experience, why would we want credit to return here?
Overall Impression
This location consistently fails to deliver on time and refuses to take responsibility. Based on other reviews, this seems to be a pattern of behavior. Customers are misled with false delivery times, strung along with phone excuses, and denied proper refunds.
Sarpino’s Riverwoods is operating in a market where accountability matters. Instead of playing games, management should simply admit mistakes and issue refunds. Until then, this store is a prime example of how not to run a pizza chain.
Chris Bennett
Ordered a large pizza, understandably it is a holiday weekend so they may be busy.
Wait an hour and a half and I call to see where it is, it is out for delivery.
The delivery driver calls and cannot speak English so he asks me to send the address to his cell. Which makes no sense as it was in the order.
I worked as a delivery driver for 5 years, this was not how an exchange should have been done.
I end up sending him a shared location from Google maps for him to deliver the food.
The moment he arrived he gave me the pizza which was warm. He then handed the pops I purchased to me and pulled them away, and pointed to his phone to leave a tip. He would not give me my pops until I left him a tip which he visibly watched me enter.
I called the store and the woman answering stated they will let the manager know and they will contact me.
I am requesting a full refund and if I do not hear anything I’m having my bank deal with it.
As this was delivery, atmosphere is neutral
Food & Service 1 star
If you want to eat here go inside and get it but honestly this pizza looks like dominoes/papa johns.
Update: removed redundancy, will update if I need to call the store back.
Update 2: have not heard back from store, called back to be sent to another line. Left a message, getting closer to having my bank deal with it.
Update 3: I am now going to go through the refund process through my bank. I will never be giving this place another chance.
… moreWait an hour and a half and I call to see where it is, it is out for delivery.
The delivery driver calls and cannot speak English so he asks me to send the address to his cell. Which makes no sense as it was in the order.
I worked as a delivery driver for 5 years, this was not how an exchange should have been done.
I end up sending him a shared location from Google maps for him to deliver the food.
The moment he arrived he gave me the pizza which was warm. He then handed the pops I purchased to me and pulled them away, and pointed to his phone to leave a tip. He would not give me my pops until I left him a tip which he visibly watched me enter.
I called the store and the woman answering stated they will let the manager know and they will contact me.
I am requesting a full refund and if I do not hear anything I’m having my bank deal with it.
As this was delivery, atmosphere is neutral
Food & Service 1 star
If you want to eat here go inside and get it but honestly this pizza looks like dominoes/papa johns.
Update: removed redundancy, will update if I need to call the store back.
Update 2: have not heard back from store, called back to be sent to another line. Left a message, getting closer to having my bank deal with it.
Update 3: I am now going to go through the refund process through my bank. I will never be giving this place another chance.
Douglas Wiegmann
I decided to try this restaurant for lunch today. First I downloaded the app. It said if I signed up for emails and txt offers I would get 10% off my first order. So I did.
Then I ordered from the lunch menu, 8″ with 3 toppings and 20 Oz drink. I choose black olives, mushrooms and pepperoni. There was a very long list to choose from so you should be able to build just what you want. I choose water to drink. I went to enter a credit card to pay for the order. I use a password manager that keeps payment options. Helps prevent typos. The app would not let me auto fill or paste. Had to double check to avoid any typos.
Went to add the 10% off code. It was rejected because I already had a ‘special. Lunch special.
Order was ready when I arrived, but not bagged. Clerk got my pizza and took a water out of the cooler and gave them to me. Tasted great. But I found a pepper under my pizza. Kind of wonder how it got there.
… moreThen I ordered from the lunch menu, 8″ with 3 toppings and 20 Oz drink. I choose black olives, mushrooms and pepperoni. There was a very long list to choose from so you should be able to build just what you want. I choose water to drink. I went to enter a credit card to pay for the order. I use a password manager that keeps payment options. Helps prevent typos. The app would not let me auto fill or paste. Had to double check to avoid any typos.
Went to add the 10% off code. It was rejected because I already had a ‘special. Lunch special.
Order was ready when I arrived, but not bagged. Clerk got my pizza and took a water out of the cooler and gave them to me. Tasted great. But I found a pepper under my pizza. Kind of wonder how it got there.
Yolanda Veasy
Ordered here from Uber Eats….just amazing pizza especially for late night! Will be eating here again for sure. And delivery was so fast
… moreCasian Grosu
Expired drinks and food in the cooler, please check the expiration date on your beverages, got an expired drink from this place and the lady said it’s ok no problem, just think what’s going on in the kitchen. Place looks dirty and smell’s like mold.
… moreMatthias Montgomery
Fast hot and delicious! I used the website to get the bogo deal and I got a large vegan cheese and a medium vegan pepperoni and it came out to only $22 after tip. The vegan Pepperoni is fantastic! I’ve had a lot of pizza and this really stands out. The delivery was fast I ordered at 9:12pm on a Wednesday to a hotel 2 miles away and it got here before 9:45. Thank you for the great experience!
… moreBeka MN
I ordered often from this place and the food is great, but tonight i had a bad experience with the delivery person. She asked me not to make any orders because she is working for free, well this is something that she should talk to the employer not me. she told me not to order food anymore. my order from tonight was not to much, but there has been times that we spent over 50 dollars up to 100. because is not just for one person.
if she does not like her job she should not be working for Sarpino’s. and my recommendation is to talk to her regarding the issue on asking the costumers not to order from here.
… moreif she does not like her job she should not be working for Sarpino’s. and my recommendation is to talk to her regarding the issue on asking the costumers not to order from here.
Bridget Jenkins
Worst experience ever. Called 3 times to see where the pizza was even though they marked it as delivered every time I called they kept saying “he’s driving” even though it was only a 20 min drive. Once they finally showed up he forgot half the order when I called again the rude women tried telling me I don’t know how to count boxes properly saying everything was delivered. An hour later the delivery guy randomly came back threw down a box and said “here sorry” worst place ever. Whoever took over for this location clearly doesn’t care about customer service or honest answers. Whenever I tried to speak to a manager the staff literally said “sorry this is a call center not the store”
… moreAyman Zekri
I tried Sarpino’s Pizza for the first time the other day, and I was seriously impressed! The pizza was absolutely amazing—fresh, flavorful, and cooked to perfection. Way better than the other big-name pizza places I’ve had before. What really stood out just as much as the food was the service—friendly, fast, and super professional. You can tell they really care about quality. Definitely my new go-to spot for pizza!
… more