Kathy
I have been stopping at Russ’ for years for the Creamed Turkey Sandwich. I enjoy it, but not today 2/18/26. I stopped for my sandwich dine in. A few minutes after ordering our waitress asked if I wanted a regular or gluten free bun. To which I said a regular bun. When my meal arrived, I noticed a dry looking bun and not the soft squishy bun it’s normal on. I asked my waitress and she said, they must have put it on a gluten free bun, “but they didn’t charge you extra for it” and walked away after saying the gluten free bun is what they use now and not the normal soft bun. I didn’t enjoy the sandwich at all.
The bill comes and we pay, but again asking the cashier if this is the new standard bun and she said no, but offered nothing more.
With the very tiny bit of turkey on the bun and the $8.75 price, I don’t think I want to take the chance I’ll get what I enjoy. The help didn’t seem to know the products they sell very well.
I used to enjoying going to Russ’ but in the last year, it’s been mostly disappointing.
Teach the employees to acknowledge when something is done incorrectly on YOUR end. You lost a good, long term customer with poor service and food quality being minimal.
… moreAndrew Baker
Highly recommend. They never fail at serving fresh and delicious food. Fast and kind customer service. We even bought an 8 pack of homemade hot dog buns to take home! Amanda is very kind and fun. Hot fudge milkshake is delicious as well. I got mine to go after eating lunch Thanks y’all!
… moreSarah V
Russ’ on River has always been a family favorite! Its recent remodel is so cute and well done. It’s a Holland gem. The western burger is hands down the best burger in town. The fries are crispy and delicious.
… moreBrandon G.
Very good hometown Mom and Pop
restaurant. Lisa was our server and she was awesome. Learned a little more about the restaurant and loved the atmosphere You are interested in something to eat many steps above fast food. You should highly think about coming here.
… moredanicajhey
Russ’ Restaurant takes you a step back in time. So charming and the staff is so friendly and welcoming. Our waitress Kristi was great. Tasty food & tons of options. I look forward to going again!
… moreJacoba Diekema-Mead
Russ’s is a great spot for delicious food at a great price. The waitress was friendly and quick. The food was perfect.
… moreJim G
Had lunch here before we went into Holland for the tulips. Service and food were great. Prices good as well
… moreAlice D
A classic breakfast spot in Holland. Food and atmosphere are nothing special but it tastes like it always has and always will, like home
… moreBreanna Sampson
Classic diner with friendly helpful staff. The pecan rolls and bread were a bit dry, but the gouda/ham omelette was good. They allowed me to substitute egg whites for my omelette as well.
… moreAlexandria Fields
Our family has always gone to Russ’s. Their food never disappoints and the people are friendly as ever.
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